HEAD OF OPERATIONAL EXCELLENCE

Analytical Lead – Customer & Growth to Oslo Taxi

Hammer & Hanborg Norge

Oslo Taxi and TaxiFix are building the next phase of a digital mobility platform. We are looking for a curious and commercially minded Analytical Lead – Customer & Growth who wants to use data and customer insight to improve digital journeys, increase conversion and help create more completed trips. This is a new role in the Growth Platform Team. You will work closely with the Head of Growth Platform and colleagues across data, technology, operations, product and finance. You do not need to be a data engineer or specialist in every tool. What matters most is that you enjoy understanding customer behaviour, spotting opportunities and turning insight into practical improvements. About Oslo Taxi and TaxiFix​ Oslo Taxi is one of Norway’s leading mobility and passenger transport companies, with around 450 employees, 1,900 affiliated drivers and approximately 4 million trips each year. TaxiFix is central to Oslo Taxi’s future development. We are strengthening the platform, customer journey and commercial engine behind the service to make it easier for more customers to choose TaxiFix, complete their booking and return again. Growth for us is not only about attracting more customers. It is also about understanding how customer demand, fleet availability, driver economics, price, timing and operations work together to create more completed trips and profitable growth. The role​ As Analytical Lead – Customer & Growth, you will help make data useful in the day-to-day growth work around TaxiFix. You will analyse how customers use the app, where they drop off, what drives conversion and which initiatives are most likely to improve customer experience and commercial results. You will be part of the Growth Platform Team, which is now developing into a broader team for growth, customer platform, CRM, conversion, customer dialogue and commercial optimisation. You will also work closely with Team Data & AI, which develops the data, analytics and technology capabilities behind decision support, pricing and customer experience. Your role is to turn this insight into clear priorities, hypotheses, experiments and commercial action. What you will do​ You will: • Analyse customer journeys in TaxiFix, from app opening and search to booking, completed trips and repeat usage. • Identify patterns in customer behaviour, conversion, drop-off and loyalty. • Follow up relevant KPIs related to app usage, activation, conversion, completed trips and customer growth. • Build and improve dashboards, analyses and decision support for the Growth Platform Team. • Measure the impact of campaigns, CRM initiatives, customer communication and product improvements. • Help identify hypotheses and support experiments and A/B testing. • Explore how demand, availability, geography, timing and price affect completed trips. • Turn analysis into clear recommendations that colleagues can act on. • Work closely with colleagues in growth, data, product, technology, operations and finance. • Explore how customer demand, vehicle availability, geography, timing, price and operational capacity affect conversion, completed trips and commercial performance. Who we are looking for​ You may come from a role in growth analytics, digital analytics, customer insight, business intelligence or commercial analysis. Experience from apps, e-commerce, marketplaces, retail, mobility, logistics or other transaction-driven businesses is relevant, but not required. You will likely recognise yourself in several of these: • You enjoy working with customer behaviour, digital journeys and commercial data. • You have experience with dashboards, KPI reporting or data visualisation. • You understand conversion, retention, customer journeys or digital performance. • You are comfortable using SQL and relevant analytics or BI tools. • You can explain insight clearly to people who do not work with data every day. • You enjoy working across teams and seeing analysis lead to real improvements. Experience with tools such as Power BI, Tableau, Looker Studio, Google Analytics, Firebase, Amplitude, Mixpanel or CRM platforms is an advantage. Python or R is beneficial, but not a requirement. Why Oslo Taxi?​ This is an opportunity to join Oslo Taxi at an important time. You will take part in developing TaxiFix into a stronger customer platform and growth engine, while working closely with people who understand the operational reality behind every trip. Your work will not disappear into reports. It will help shape priorities, customer journeys and decisions that can create measurable impact. Practical information​ The position is based at Carl Berner in Oslo and requires regular presence in the office. Norwegian is not a requirement. Strong English communication skills are essential. Candidates must be based in Norway, or able to relocate before the start date. The recruitment process will include interviews with Hammer & Hanborg and Oslo Taxi. First-round interviews are planned for August 2026. For questions about the position, please contact Senior Recruitment Advisor Trine Larsen at +47 47 26 99 99 or trine.larsen@hammerhanborg.com, or Talent Acquisition Specialist Karen Vassøy Nilsen at +47 94 46 51 57 or karen.nilsen@hammerhanborg.com. Please apply through the portal as soon as possible, and no later than 31 July 2026. About Hammer & Hanborg by Jurek​ Hammer & Hanborg by Jurek is a Nordic full-service consulting company within recruitment and consultancy. We help companies develop and strengthen human capital through executive recruitment, specialist recruitment and consultancy. We work across industries and deliver expertise within communications, marketing, HR, Growth, MarTech, ComTech and e-commerce, both for permanent roles and temporary needs such as projects, interim and temporary positions.

Head of Operational Excellence

Systemiq

Company Description: Systemiq is the system change company, working to accelerate the transition to a net-zero, nature-positive and more inclusive economy. As a certified B Corp, we partner with business, finance, policymakers and civil society to transform five interconnected systems: energy, nature and food, materials and circularity, sustainable finance, and urban transformation. We bring together strategy, policy, market design and capital mobilisation to deliver tangible results in the real economy. Founded in 2016, Systemiq has grown to a global team of more than 300 people across Brazil, France, Germany, Indonesia, Kenya, the Netherlands, the UK and the US, united by a singular focus on sustainability. Systemiq is sharing an opportunity for a Head of Operational Improvement with a leading tropical forest restoration organisation operating in West Africa. Head of Operational Excellence (CEO Office) Reports to: Co-CEO Location: West Africa (Ghana / Sierra Leone) preferred; London considered Travel: Frequent site travel required (minimum ~15 weeks/year if London-based) Contract: Full-time, permanent — individual contributor role About the Organisation A large-scale tropical forest restoration company operating in West Africa, restoring degraded ecosystems through long-term, community-led projects. With 2,000+ employees across multiple countries and thousands of hectares already restored, the organisation is now scaling rapidly towards 100,000+ hectares under management over the next three years. Projects align with leading international standards (e.g. VERRA VCS, CCB), delivering measurable climate, biodiversity, and socioeconomic outcomes. The Role This role sits in the Co-CEO Office and exists for one reason: to make operations work at scale. You will go into parts of the organisation where things are unclear, inconsistent, or breaking — figure out what’s actually going on, and fix it. That means building systems, driving adoption, and holding the line until they stick. You are not tied to a function. You will move across the business — forest protection, restoration, livelihoods, ESG — focusing on the highest-priority problems at any given time. This is not a strategy role in the abstract. It is a hands-on execution role: diagnose → design → implement → embed → repeat The goal is to replace reactive, project-by-project execution with systems that are repeatable, measurable, and owned. There is no team to hide behind. Progress depends on your ability to cut through noise, build trust quickly, and deliver in messy, real-world conditions. Key Responsibilities * Find the real problems: Cut through reporting and surface what’s actually slowing execution down * Build what’s missing: Design SOPs, workflows, and decision frameworks that teams can realistically use in the field * Make it stick: Work side-by-side with teams to implement systems and drive adoption — not just design them * Create accountability: Define KPIs, establish reporting rhythms, and ensure ownership is clear and followed through * Upgrade how decisions get made: Introduce tools and processes that improve visibility and speed * Act as an extension of the Co-CEO: Step into priority issues, unblock teams, and drive cross-functional execution * Represent externally (over time): Engage with senior stakeholders (including government and partners) as a credible operator, not just a messenger Success in 12–18 Months * Core operational processes are no longer dependent on individuals — they run consistently across regions * Leadership has a clear, real-time view of performance (and trusts the data) * Teams spend less time dealing with recurring issues and more time executing against clear plans * Accountability is visible and enforced, not assumed * You are trusted to step into critical issues and represent leadership when needed Who You Are * 4–7 years in top-tier operational consulting or similarly demanding operational roles * You’ve worked on real operational problems — not just slide decks — and have seen implementation through * Strong structured thinker, but willing to get into the detail when needed * Comfortable operating without clear answers or clean data * Able to challenge senior stakeholders and still bring people with you * Equally credible in the field and with leadership * High ownership, low ego, and a bias for action * Resilient — you don’t lose momentum when things get ambiguous or slow * Willing to spend significant time on the ground * Motivated by building something that has long-term environmental and social impact Why This Role You will be working directly on the hardest operational problems in a fast-scaling organisation — with visibility from the top and very little insulation. If you want a clearly defined role with stable boundaries, this is not it. If you want to build systems that actually get used, in a complex, real-world environment, it is. Diversity & Inclusion At Systemiq, we absolutely believe diverse perspectives are essential to driving system change. We are committed to creating an inclusive workplace where people feel respected, supported and able to do their best work. Click here to view our Data Policy.

Head of Operations Strategy (Germany) - m/f/d

Voi Technology

YOUR MISSION AT VOI As Head of Operations Strategy (Germany) you will report to the General Manager and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models, optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence. This will include: Strategy & Alignment * Developing, communicating and implementing the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence. Operating Model & Performance * Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and efficient operations. Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline. * Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability. * Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region, ensuring high-quality data, strong adoption, and actionable insights. * Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations). Analytics & Optimisation * Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience, and addressing critical operational issues and misalignments. Leadership & Team Development * Supporting and developing the operations strategy team by setting clear goals and aligning work with strategic priorities. * Acting as a senior strategic partner to local teams * Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development. WHAT YOU NEED TO EMBARK We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and align stakeholders on operational initiatives with clear business outcomes. In addition, we believe the right person has: * Professional fluency in German and English * Bachelor’s degree in operations, engineering, business or similar. * 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment. * Proven experience managing budgeting, forecasting, and operational cost performance. * Strong analytical capability with experience in deep data analysis and translating insights into strategy. * Experience driving complex, cross-functional initiatives and influencing senior stakeholders. * Strong understanding of operational models, including 3PL and workforce management. * Experience managing and developing high-performing teams. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups * Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in Germany. * Work with inspiring, motivated and fun colleagues towards a shared mission * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution.