Data Operations Lead

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: WPP Media is embarking on a transformative data journey through Databridge—our internal comprehensive data strategy and framework designed to unify our fragmented global data landscape. We are moving from isolated, market-specific implementations to a standardized, scalable, cloud-agnostic, and AI-ready data platform built on a modern tech stack: dbt, Databricks, Python (dlthub), and GitHub Actions.   As Data Operations Lead, you will establish and head our new Data Integration & Operations team in Chennai. This is a build-and-run role: you'll define how the team operates while leading day-to-day delivery of operational excellence across global data products.   You will be the custodian of production—owning the operational layer including CI/CD automation, deployment pipelines, monitoring, data quality enforcement, incident management, and support. This role requires deep technical knowledge of Databricks and modern data platforms, alongside the ability to lead, mentor, and scale a growing team.   What you'll be doing: Technical Ownership & Execution  * Lead the team responsible for data integration, orchestration, and platform operations across Azure and GCP environments  * Build and maintain automated CI/CD pipelines using GitHub Actions and Databricks Asset Bundles for data workflows  * Design platform-wide monitoring, logging, and alerting covering pipeline execution, data quality, SLA compliance, and cost  * Manage production deployments and own centralized job orchestration via Databricks Jobs/Workflows (scheduling, dependencies, retries, notifications)  * Implement comprehensive data quality testing and validation using dbt's testing framework and custom checks  Operational Standardization  * Create and roll out standard operating procedures, runbooks, onboarding guides, and automation patterns  * Establish reusable deployment frameworks and project templates for consistent implementation across markets  * Build and maintain the Central Data Solution Repository with reusable assets (dlthub pipelines, dbt models, tests, macros)  * Define repeatable deployment patterns ensuring standards and best practices are followed globally  Platform Support & Governance  * Set up and manage SLAs, incident workflows, and escalation models  * Proactively identify and resolve operational risks in cloud-based data platforms  * Partner with DevOps to leverage Databricks Unity Catalog for governance, access control, and lineage  * Enforce data quality standards and governance policies embedded within pipeline code  Team Leadership  * Lead and mentor the Data Integration & Operations team in Chennai  * Shape the team's operating model, priorities, and capabilities  * Act as subject matter expert and escalation point for technical operations  * Facilitate regular retrospectives to drive continuous improvement and optimize processes  * Collaborate with Data Engineering, DevOps, and Product teams globally  What you'll need: Experience  * 7+ years in data operations, platform engineering, or data engineering with hands-on production experience  * 3+ years in technical leadership or team lead capacity, with proven ability to build and scale teams  * Demonstrated experience establishing DataOps practices and operational frameworks from the ground up  Technical Expertise  * Deep, hands-on experience with Databricks platform, specifically:  * Databricks SQL Warehouses, Unity Catalog, Jobs/Workflows  * Databricks Asset Bundles for Infrastructure as Code  * Delta Lake performance optimization  * Strong proficiency with dbt (Core): project structure, macros, tests, documentation, CI/CD integration, production troubleshooting  * Expert-level cloud platform knowledge (Azure and/or GCP):  * Object storage (ADLS/GCS), secret management (Key Vault/Secret Manager)  * Infrastructure as Code (Terraform)  * CI/CD mastery with GitHub Actions: workflow design, secrets management, automated testing and deployment  * Proficient in Python for automation and scripting (experience with dlthub is a major plus)  * Strong SQL skills for data validation, quality testing, and troubleshooting    Operational & Leadership Skills  * Proven ability to design operational frameworks: monitoring, alerting, incident management, SLA tracking  * Experience managing production data platforms with high uptime requirements  * Excellent communication skills with ability to articulate technical concepts to diverse audiences  * Strong documentation skills and commitment to knowledge sharing  * Preferred Skills  * Experience working in multi-cloud environments (Azure + GCP)  * Familiarity with Power BI or similar BI platforms  * Understanding of FinOps practices for cloud cost optimization Who Should Apply   This role is ideal for candidates with:  * Real, hands-on project experience building and running production data platforms at scale  * Proven leadership in establishing DataOps practices and growing high-performing teams  * Deep technical expertise in the Databricks ecosystem and modern data stack  * Entrepreneurial mindset—comfortable with ambiguity and building systems from the ground up   This role is not a fit if your experience is primarily theoretical, course-based, or lacks production-grade exposure to the core technologies outlined above.  Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Foundry

OVERVIEW We are seeking a strategic and transformational business leader to serve as Senior Vice President & General Manager, Commercial Operations for one of the world’s leading B2B technology media, marketing services, and audience intelligence organizations. This executive will have end-to-end leadership responsibility for the operational performance, customer experience, delivery excellence, and strategic evolution of Foundry’s commercial delivery organization, ensuring the company consistently delivers measurable outcomes for clients while supporting sustainable growth and profitability. Operating as the General Manager of Commercial Operations, this leader will oversee the strategy, execution, and performance of global teams spanning: * Lead Generation Operations * Advertising Operations * Marketing Services Delivery * Data Operations * Performance Analytics * Client Experience Excellence The SVP & GM will work in close partnership with the Chief Revenue Officer, Chief Marketing Officer, Product leadership, and Technology leadership to maximize revenue realization, strengthen customer outcomes, improve operating leverage, and accelerate innovation across Foundry’s commercial solutions portfolio. This role requires a leader who can blend operational excellence, commercial acumen, customer-centricity, and organizational leadership to build a world-class operating model that powers Foundry’s continued evolution as a modern media, data, and marketing services company. This is an in-office position, based in either Boston, New York, or San Francisco. KEY RESPONSIBILITIES COMMERCIAL OPERATIONS LEADERSHIP * Serve as General Manager for the Commercial Operations organization, responsible for operational performance, customer outcomes, and long-term value creation. * Lead the strategy and execution of a global organization supporting approximately $100 million in annual revenue. * Define and execute the long-term operating roadmap across all commercial delivery functions. * Identify opportunities to expand capabilities, improve scalability, and create competitive differentiation. * Establish a modern operating model that balances growth, customer experience, profitability, and efficiency. REVENUE REALIZATION & CUSTOMER OUTCOMES * Own the successful delivery and execution of all client commitments across demand generation, content syndication, advertising, marketing services, and data-driven solutions. * Partner closely with Sales leadership to maximize revenue attainment, client retention, and account expansion opportunities. * Establish operational frameworks that ensure programs consistently deliver measurable customer outcomes. * Drive accountability for campaign quality, lead quality, client satisfaction, renewal readiness, and overall customer success. * Ensure operational excellence across all customer-facing delivery functions. COMMERCIAL STRATEGY & EXECUTIVE PARTNERSHIP * Partner with the Chief Revenue Officer to ensure commercial commitments are deliverable, scalable, profitable, and capable of producing exceptional customer outcomes. * Partner with the Chief Marketing Officer to optimize campaign effectiveness, customer engagement, audience insights, and market-facing performance. * Collaborate with Product, Technology, Data, Finance, and Customer Success leaders to align business strategy with operational execution. * Serve as the primary bridge between commercial strategy and delivery execution across the organization. DELIVERY EXCELLENCE & OPERATIONAL INNOVATION * Establish world-class operational standards, governance models, service-level expectations, and quality frameworks. * Drive continuous improvement initiatives that improve efficiency, responsiveness, quality, and profitability. * Lead transformation initiatives focused on automation, AI adoption, workflow modernization, and scalable delivery models. * Develop operational systems that enable growth without proportional increases in cost structure. * Foster a culture of innovation and accountability across the organization. DATA & INTELLIGENCE STRATEGY * Oversee Data Operations and Performance Analytics as strategic business functions. * Ensure the quality, integrity, governance, and scalability of Foundry’s audience, prospect, and intelligence assets. * Develop operational frameworks that maximize the value of first-party data, audience insights, and intent-driven capabilities. * Partner with Product and Technology teams to improve data utilization, measurement methodologies, and AI-enabled decision making. * Establish performance measurement frameworks that provide visibility into campaign effectiveness, customer outcomes, and business impact. BUSINESS LEADERSHIP & VALUE CREATION * Own the operational performance of a business supporting approximately $100 million in annual revenue. * Improve delivery economics, customer lifetime value, retention, profitability, and operational leverage. * Establish goals and metrics across customer experience, service delivery, operational efficiency, and financial performance. * Translate corporate strategy into actionable operating plans and measurable business outcomes. * Partner with Finance on budgeting, forecasting, workforce planning, and resource allocation. * Identify opportunities to develop new service capabilities, operational innovations, and scalable delivery models that create long-term enterprise value. LEADERSHIP & ORGANIZATIONAL DEVELOPMENT * Lead and develop a high-performing global organization of approximately 150 professionals. * Build leadership succession plans and organizational capabilities that support future growth. * Recruit and develop top operational, analytical, and customer-focused talent. * Foster a culture of accountability, collaboration, innovation, and continuous improvement. * Serve as a key member of the company’s Executive Leadership Team. QUALIFICATIONS * 15+ years of executive leadership experience within B2B media, marketing services, demand generation, advertising technology, SaaS, data, information services, or related industries. * Experience operating as a General Manager, SVP, COO, or senior operational leader with responsibility for large-scale commercial delivery organizations. * Proven success leading organizations with 100+ employees across multiple functions and geographies. * Demonstrated ability to scale commercial operations while improving customer outcomes and profitability. * Deep understanding of demand generation, marketing services, digital advertising, customer success, analytics, and data-driven business models. * Experience leading transformation initiatives involving automation, AI, operational modernization, or organizational redesign. * Strong financial acumen with experience managing budgets, operating plans, and revenue-supporting organizations. KEY COMPETENCIES * General Management & Business Leadership * Commercial Operations Strategy * Revenue Realization & Customer Outcomes * Data & Intelligence Strategy * Operational Excellence & Process Innovation * Organizational Transformation * Financial & Business Acumen * Executive Stakeholder Management * Cross-Functional Leadership * Talent Development & Organizational Effectiveness IMPACT OF THE ROLE This role will shape the future operating model of Foundry and serve as a critical driver of customer success, operational excellence, and enterprise value creation. As the executive responsible for transforming commercial opportunity into customer outcomes and realized revenue, the SVP & GM, Commercial Operations will sit at the center of Foundry’s growth strategy. By integrating delivery excellence, audience intelligence, operational innovation, performance analytics, and customer experience, this leader will create the operating foundation that enables sustainable growth, stronger client relationships, and long-term competitive advantage.   For individuals assigned and/or hired to work in applicable jurisdictions, Foundry includes a reasonable estimate of the compensation range for this role. This accounts for the wide range of factors considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the compensation for this role is $300,000 plus bonus.

Moniepoint

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Data Entry Officer Reports To: Lead, Onboarding Location: Umuahia North Work Mode: Outsourced and Hybrid Job Purpose The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation. Key Responsibilities Data Entry & Record Management * Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles. * Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload. * Ensure all records adhere to Moniebook's data standards and naming conventions. Onboarding Data Support * Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines. * Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry. * Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team. Data Validation & Quality Assurance * Conduct checks to identify and correct errors, duplicates, or outdated records. * Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency. * Flag and document data anomalies, routing them to the appropriate team for resolution. Process & Documentation * Maintain accurate records of data entry activities, import logs, and correction history in the CRM. * Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes. * Identify recurring workflow bottlenecks and recommend improvements to the Operations lead. Cross-Functional Collaboration * Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows. * Coordinate with internal teams to gather missing customer data without delaying onboarding timelines. Qualifications * 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech. * Exceptional attention to detail with a track record of high accuracy across large data volumes. * Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas). * Familiarity with CRM platforms or POS/back-office SaaS tools. * Strong organisational skills with the ability to manage multiple projects simultaneously. Preferred * Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context. * Exposure to retail operations, inventory systems, or point-of-sale platforms. * Experience supporting an onboarding, implementation, or customer success team. * The candidate should be based in Umuahia North. About You * You're obsessively detail-orientated and take genuine pride in clean, accurate data. * You're process-driven but proactive, you follow workflows and flag problems before they escalate. * You're a team player who understands that your work sits at the heart of the customer journey. * You're calm under pressure and can handle high volumes without cutting corners. * You're tech-savvy and always looking for smarter, faster ways to work. What Success Looks Like * 99%+ data entry accuracy across merchant account builds and catalogue uploads. * Zero go-live delays attributable to data readiness. * All ad-hoc data requests fulfilled within defined SLA windows * Open task backlog kept below 5% at any given time. * Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround. What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.