EMEA Change & Adoption Lead

Pigment

Join Pigment: The AI Platform Redefining Business Planning   Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.   Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.   With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.   At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. The Success Advisory team provides expertise across the Customer Success organization through:   Paid offerings: We design, own and deliver Pigment Success Plans, structured packages that support customers on Solution Architecture, Technical Solutions and Change Management.   Strategic Engagements: We lead expert engagements in Solution Architecture, Technical Solutions and Change Management that are critical to customers’ success.   Our mission is to deliver high-impact expertise engagements that drive adoption and long-term customer success.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.   ABOUT THE ROLE: We are looking for someone to join our growing CSM team, to cover Italian and French Accounts. (FLUENT ITALIAN required) Do you have a passion for technology, strategic problem solving, and providing thought leadership to help our customers on their Identity journey.  You will be part of our EMEA Customer Success team, managing a book of business alongside being responsible for targeted intervention into our digitally-served customer base in your assigned region. You are a continuous learner, building your product knowledge, and industry knowledge as well as building relationships with customer stakeholders to be their trusted advisor.  You will guide our customers to rapid adoption, expansion, and identity churn risks.  As a CSM you play an important role in working with and connecting the customer's needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams.   WHAT YOU’LL BE DOING: Below outlines some key attributes for a Customer Success Manager. The expectations of the role will depend on the assigned account (volume and complexity): * Customer Success and Growth: Own and drive a Success Plan for each covered customer, containing appropriate plans to accelerate customers' adoption and value from Okta and drive them to a place of successful and measurable outcomes, advocacy, retention and growth. * Ownership: Take ownership of your assigned Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders. * Adoption: Have a relentless focus on driving consumption and adoption of Okta’s products through clear expectation setting with customers, implementation of best practices and driving proactive and reactive tracking of data points * Digital Account Ownership: Leverage the tools and techniques provided by the Digital Growth team in the US to build a high level understanding of the digitally-serviced (ie non CSM covered) accounts in your respective region (e.g. monitoring adoption trends, health scores and other data points). Work with your manager to determine appropriate and targeted interventions to mitigate risk and grow accounts  * Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Enhance customer satisfaction, improve collaboration, and understand customer problems and goals. * Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions. * Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers. * Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic customer personnel in order to influence larger customer decisions. * Product Knowledge: CSMs need to have a good understanding of Okta's products and services in order to provide customers with insights and direction. Build knowledge through achieving minimum certification levels and spending time staying up to date on solutions and roadmap.   YOU WOULD BE IDEAL FOR THIS ROLE IF YOU HAVE:  * Fluent French and Italian are required.  * Experience in customer success management, ideally working with customers to drive adoption of a technical platform or solution.  * Customer-centric and proactive team player that is focused on driving customer loyalty and adoption * Success in working in and navigating enterprise environments, building trusted relationships at all levels in the organization.  * Experienced in driving product adoption and expansion, through understanding the customer’s current situation and desired outcomes. Being able to utilise consulting style questions to engage and discover the information we need to support our customers * Able to operate in a fast-paced environment and manage multiple customers and projects, adapt to changing priorities, think ahead, and solve problems. * Ability to take on feedback, be willing to learn new things, have a growth mindset and align to Okta core values * Strong oral, written and presentation skills  * Ability to organize, prioritize, complete activities and meet deadlines on a daily basis  * Flexibility to occasionally attend global meetings, training, kick offs and off sites * Travel up to 15%   #LI-JB2 #LI-HYBRID P18988_3489264   Below is the annual On Target Compensation (OTE) range for candidates located in France. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/fra. The OTE range for this position for candidates located in France is between: €71.000—€98.000 EUR The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Jellyfish

About Jellyfish Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional global marketing partner of the future.   We understand both brand and activation. We ensure our clients reach, influence and connect with the right audiences and fans based on data that reveals the insights to deliver exceptional creative solutions across any platform. In short, we create and deliver culturally relevant creativity that cuts through the clutter and sets hearts (and feeds) on fire.   As part of the Brandtech Group we’re at the forefront of the deployment of GenAI tools across every aspect of what we do and in PencilPro we have the world’s No 1 generative AI platform, revolutionising the process of creative production, distribution and performance prediction.   Client Management Capability Overview: At Jellyfish, Client Management has strategic ownership of accounts, providing the very highest levels of client service as well as identifying and driving new business opportunities. They ensure opportunities are converted and accounts are grown in line with the strategy and growth targets of the agency. They have in-depth knowledge of the industry and are able to confidently establish relationships with clients at all levels, understanding their strategic marketing and business problems and taking a longer-term view beyond the day-to-day on how Jellyfish can partner to solve them.   Nothing that comes into Jellyfish should be a surprise to the CM team, nothing goes out to our clients without a tacit or explicit acknowledgement by the CM team. The client lead functions as the "CEO" of a mini business inside Jellyfish. As the CEO of their client business, they are essential, brilliant, and strategic: emblematic of putting clients first and caring for our people -- with career roadmaps ahead of them including hub, country, and agency leadership.   Role Overview: As the Account Director and US Regional Lead for Google, you will serve as the commercial and operational engine for one of the agency’s most progressive, high-tech accounts. This is a hybrid role bridging client management and creative production execution, with a heavy emphasis on client consultation and growth.   You will lead major product launches, oversee complex creative production and brand guardianship workstreams, and serve as the strategic partner guiding the client through their AI transformation. This role requires a growth-minded "go-getter" who can comfortably champion big, innovative ideas while maintaining rigorous brand guardianship and end-to-end delivery ownership.   This is a hybrid position, ideally based out of one of our West Coast offices in either Portland, Los Angeles, or San Francisco, but we are also open to NYC. The salary range for this role is between $150,000-175,000 USD, annually, and final offer is dependent on experience.   Responsibilities: Account Leadership & Client Partnership * Act as the US Regional Lead for a key account, cultivating deep-rooted relationships with key client stakeholders. * Partner closely with an adjacent US Account Director and collaborate seamlessly with different capability and regional team leads across Mexico, the US, and EMEA. * Serve as a proactive consultant, anticipating client needs, matching them to agency resources, and acting as the owner of budgets * Directly manage, mentor, and develop a junior Account Executive (AE). AI Transformation & Change Management * Oversee and implement AI-enabled E2E frameworks across creative, strategy, production, localization, and copy validation workstreams * Partner with internal teams to test emerging AI capabilities, building the operational frameworks and workflows necessary to successfully scale them for the client * Drive the change management process, consulting with clients on how to integrate AI workflows and platforms into their marketing ecosystem, to unlock new product revenue streams for the business End-to-End Creative Production & Growth * Manage a high-volume marketing calendar and high-profile product launches across the Google business unit you are responsible for * Direct cross-functional internal teams, including Project Management, Production, Creative, and Strategy, to ensure flawless execution. * Drive the creative and experiential side of the account, taking big conceptual ideas and bringing them to life through end-to-end production. * Meet aggressive commercial growth targets by proactively upselling new engagements, maximizing current account value, and ensuring exceptional retention.   Knowledge, Skills, & Experience: * Experience: 7+ years of creative production and client management experience handling complex, multi-market global brands (tech or fast-paced digital accounts preferred) * Tech-Sector Expertise: Proven track record working with large clients, preferably within the tech sector * AI & Digital Literacy: A strong working knowledge of how Generative AI, agentic workflows, and automated asset production are reshaping the creative landscape. * AI Implementation Track Record: Practical experience leading AI transformation. You must be able to demonstrate how you have successfully integrated AI into creative workflows, built operational frameworks, and navigated the change management challenges that come with tech adoption. * Change Management: Demonstrated ability to lead teams and clients through significant process or technology transformations without sacrificing output quality. * Agile Expertise: Proven experience operating in sprint-based or highly iterative production environments, rather than purely waterfall frameworks * Hybrid Skillset: A unique blend of strong client management (CM) commercial focus and clear project management (PM) operational understanding. * Commercial Acumen: Strong experience managing multi-million dollar account, scoping tech-enablement projects, and utilizing CRM tools (e.g., Salesforce) for pipeline health. * Production Literacy: Deep fluency in modern creative production practices, scaling content across multiple audiences and/or markets * Geographic Alignment: West Coast location preferred to align with West Coast clients (open to New York for the right candidate).   Key Behaviours: * The Growth Mindset: A proactive, "go-getter" attitude with a natural ability to drive conversations around new, expansive ideas. * The Challenger Mindset: Comfortably and constructively challenging legacy client briefs to propose more efficient, technology-first production methods.   * Collaborative Orchestrator: The ability to navigate complex global team dynamics, seamlessly aligning stakeholders across multiple time zones (West Coast, East Coast, Mexico, EMEA).   Additional Information Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs 💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan. 🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. All your information will be kept confidential according to EEO guidelines. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.