IT Operations Specialist

Qonto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ⭐ Your Mission As part of the tech team, you will contribute to Qonto’s success by creating the best IT environment and experience for all (1800+) employees, with a strong focus on office network reliability for our new office. Reporting to Xavier, our Senior Lead IT, you will combine a hands-on support role (as the other IT Operations Specialists in the IT Team) with the ownership of the network management. You will be involved in the new office network deployment and setup and then be responsible for running it day to day. You will be accountable for the network’s well-being: availability, performance, and security. You will also support Qonto employees by solving support requests (authentication, access permissions, internal tools issues, etc.), managing user accounts and their lifecycle (onboarding, offboarding, external employees follow-up), diagnosing software and hardware issues on users’ devices, while maintaining a high level of security and confidentiality. 🤖 Agentic AI mindset: You are curious and comfortable experimenting with AI assistants and agentic workflows to automate repetitive work, improve standards, and reduce recurring incidents (with clear guardrails).   👩‍💻🧑‍💻 As an IT Operations & Network Specialist at Qonto, you will • Support and assist: You will be the first on-site contact in our main office (Paris) for network related issues and you will provide support and commit to continuous improvement. You will also be the point of contact and own relationships with our coworking providers across our international offices. • Deploy and own the main office network: You will drive the vendor for the network deployment and setup in the new Paris office (Wi‑Fi, certificate lifecycle, Radius, firewall management, routing, switching, ISP management, segmentation, …). You will be accountable for the operation and maintenance of the network, focusing on reliability, performance, and security. • Operate and improve: You will monitor, troubleshoot, and resolve network incidents, run root-cause analysis, and drive continuous improvements (documentation, standards, preventive maintenance, logging and monitoring, patch management, capacity planning, radio audit and optimization, vendors follow-up, …). • Coordinate: On network matters, you will coordinate the collaboration between the Workplace Team, the Security Team and the IT Team to help deliver an outstanding employee experience. • Administrate: You will assist in managing and automating the IT applications, accounts and access rights (One Login, Google Workspace, Slack, Notion, 1Password, etc.).   🤔 What you can expect • Join a team of more than 400 highly skilled engineers. • Contribute to creating a clockwork IT environment that will help the whole team deliver the best banking services used by thousands of clients in 4 countries. • Join a company that grows at a fast pace and tackles challenges. • Be part of a team that values diversity, problem-solving, learning, initiative, and sharing.   🤝 About your future manager Xavier, Senior Lead IT will be your direct manager. • Their path: He started at Qonto in 2022 to build a solid and international IT team and to support Qonto's teams growth in France, Germany, Spain, Serbia, and Italy. Previously, he had several experiences in project management, customer support and team management in companies such as SFR, eBay and Apple. Before joining Qonto, he built the IT tools and process automation to support My Little Paris rapid growth. • What they can bring to you: He will ensure you succeed in your new role by coaching you on the Qonto Way and helping you develop your problem-solving, diagnosing, and communication skills. You will be able to rely on him to access the internal resources and contacts you need to achieve your goals.   🏅 About you • Security-minded: You are familiar with security-related network topics such as certificate lifecycle, RADIUS/802.1X, firewall management, vulnerability management, and logging/monitoring. • Support background: You have solid experience in IT support, and you enjoy helping others in a pragmatic, hands-on way. • Curious and proactive: You enjoy learning, improving standards, and using AI to work smarter. • Problem-solving and composure: You know how to diagnose issues, frame options, drive a resolution and monitor for success. You stay calm in challenging situations to find effective, practical solutions. • Language: You speak and write English fluently.

BlaBlaCar

About BlaBlaCar BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely. Your mission As the Localization Operations Specialist, you will own the day-to-day localization run that keeps BlaBlaCar's product speaking 40+ locales across Android, iOS, and web. Your mission is to take full ownership of the recurring translation loop, from request intake to delivery, so that content reaches travelers in every market quickly, accurately, and on schedule. You will run an AI-assisted localization pipeline end to end: triaging incoming requests, producing translations through our AI tooling, staging them for linguist review, and delivering them to the live product. You will be the operational backbone of the function during a period of automation and growth, holding the run reliably while the longer-term AI and strategy work moves forward in parallel. You will work hand-in-hand with the Senior Localization Project Manager, who owns the assets, pipelines, and strategy, and partner closely with developers, Product Managers, content designers, and external linguists to keep the localization machine running smoothly.   Your responsibilities Own the daily/weekly localization run: Take full ownership of the recurring loop — intake and triage of requests (Jira tickets and ad-hoc spreadsheets), AI translation through our tooling, staging for linguist review, and delivery to the product. Run linguist review and job management: Handle the weekly review cycle — creating and grouping translation jobs, overseeing the automated publish, and answering linguist questions by tracing each string back to its source and closing the loop with the right person. Run the monthly product content review: Coordinate the recurring review of live product strings — routing them to the per-locale reviewers, collecting their changes, and applying them back. Keep quality high: Run the QA pass on each batch, act on validation flags (placeholders, plurals, do-not-translate terms), and fix reported localization bugs, both functional (truncation, layout, broken placeholders) and linguistic. Support developers and product teams: Handle everyday content requests in the translation management system and answer string-context questions. Monitor the localization and content channels for incoming issues. Track the work: Keep the content and word-count trackers up to date so every request is accounted for through delivery, and support the related reporting.   Your qualifications Experience: Prior experience in localization, translation operations, or a content / project-coordination role in a tech or scale-up environment. Comfortable owning a recurring operational process end to end. Tools & process: Hands-on with a TMS (Phrase a strong plus) and comfortable working inside ticketing and tracking tools (Jira, spreadsheets). Quick to learn new operator tooling. AI fluency: Comfortable working with AI tools day to day and confident reviewing their output critically rather than taking it at face value. General AI fluency matters more here than a specific tool. Rigor & autonomy: Highly organized and reliable under a fixed weekly cadence. Able to run the loop solo and flag issues early. Languages: Full fluency in English is mandatory. French is a plus.   The team The Localization function: A lean, heavily AI-assisted localization operation covering 40+ locales across all platforms, sitting within Product & Experience. Your role in it: You own the run. The Senior Localization Project Manager owns the linguistic assets, the AI pipelines and tooling, vendor and budget strategy, and the localization roadmap — with a handover gradient where some judgment-heavy items shift to you as you ramp. External stakeholders: The external linguist roster and translation vendors. Internal stakeholders: Developers, Product Managers, content designers, and the wider Product organization.   What we have to offer This role is on a 4-months CDD contract from September to December, part time 3 days a week.  4 additional weeks on top of legal maternity/paternity leaves 50% healthcare coverage (Alan) Financial support for home office equipment Minimum 25 days holiday per year  Local meal plan policy (Swile card) 50% transportation paid (Forfait Mobilité Durable) Free unlimited carpooling & bus rides Personal growth via trainings, mentorship, and internal mobility programs Employee Stock ownership plan Regular team building events1 day off per year to test our product 1 day per year for social engagements with non-profits   Interested in joining the ride? A 45-minutes screening call with Barbara Carnet, Talent Acquisition Manager, to get to know you and answer your first questions. A 1-hour interview with Simon Rimbert, Senior Localization Project Manager, to deep dive into the role, your experience, and how you'd run the localization loop.

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 👉 ABOUT THE ROLE As Alan scales internationally (800+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Digital Workplace & Endpoint Specialist to manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to build projects that reduce operational toil. You'll work within the IT Community with guidance from senior teammates, growing into autonomy and ownership over time. Location: Paris-based — You'll work from our Valmy office 3+ days per week, with flexibility for remote work on other days. First 2 months * Join IT oncall rotation (helpdesk) with buddy/shadowing support * Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO) * Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning) First 6 months * Handle IT oncall shifts autonomously (40 to 60% of your work days) — solve most problems that do not require engineer input * Own onboarding/offboarding workflows end-to-end * Have wide knowledge of Alan's processes, equipment, and tools * Contribute to “build” projects (MDM improvements, compliance documentation, self-service tooling) with guidance from senior teammates First year * Be regarded as an expert on at least one topic beyond the oncall rotation (e.g., MDM, SaaS admin, compliance documentation) * Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries * Ship automation or self-service projects that measurably reduce IT toil — with limited guidance * Lead low to medium IT projects end-to-end 3 years * Fully autonomous on the User Experience & Platform workstreams * Lead medium to high-complexity IT projects end-to-end * Mentor newer team members, reduce bus factor through documentation and knowledge sharing 👥 WHO WE’RE LOOKING FOR For this opportunity, we are aiming to hire within the B0-B1 level range. Must-have — Technical/hard skills: * 1-3 years IT operations experience (or strong internship/student association background in a tech environment): Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO) * macOS fluency: Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment) * Operational reflexes: Can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience (or equivalent) * Documentation mindset: Writes clear, structured documentation. Understands that knowledge trapped in one person's head is a risk * Learning velocity: Picks up new tools and processes quickly. Doesn't need to know our exact stack, but demonstrates fast ramp-up capability Must-have — Behavioral/soft skills: * Delivers with attention to detail: Handles run tasks reliably and consistently * Raises questions and identifies frictions: Spots problems, flags them, and suggests improvements * Takes feedback well and learns fast: Open to coaching, iterates quickly * Collaborative and positive: Works well with teammates and other communities * Proactive: Identifies what needs doing and proposes next steps (with guidance where needed) Nice-to-have skills / Bonus points if you have: * Experience with Kandji specifically * Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness * Basic scripting ability (Python, Bash, etc.) or willingness to learn * Experience with SaaS vendor management and/or license administration * Interest in automation and coding (even from college/school projects) * Experience in a fast-growing tech company environment Languages: Fluent French & English 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. * Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.per * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.