At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make

informed decisions, and save money.

Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and

beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko.

From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter.

We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and environmental

impact.

Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US.

It’s still day 1, come build the future of shopping with us!

🛠️ OUR OFFER OPERATIONS TEAM

We're building Offer Operations as a new team at Joko — and this is a foundational hire.

Joko helps millions of users earn cashback automatically, whether they shop online through affiliate links, activate coupons, or

pay in-store with their linked bank card. Behind each of these experiences, there's an operational engine that needs to work

flawlessly: transactions must be tracked, cashback must be caught, offers must be reliable, and merchants must perform as

expected. When this engine breaks, users don't get paid — and trust erodes fast.

Offer Operations will own that engine. The team's mission is to guarantee the reliability and continuous improvement of Joko's

core monetization mechanics — across affiliate tracking, coupons, card-linked bank integrations, and merchant performance. It's a

technical, data-heavy, high-stakes scope that sits right at the heart of what makes Joko's product work.

🎯 WHAT YOU WILL DO

As Offer Operations Lead, you'll work directly with Quentin, our COO, to build this function from the ground up. This is not a

maintenance role — it's a founding mandate. You'll shape what Offer Operations becomes at Joko, starting with building a team and

the runway to grow.

Your core mission: make Joko's offer operations reliably excellent. Concretely, that means:

Deliver on the metrics that matter. You own track rates, catch rates, offer reliability, and merchant performance. When

something breaks, your team finds it, fixes it, and makes sure it doesn't happen again.

Build and lead the team. You'll recruit, coach and develop 2 Ops Managers from day one, set the bar high, and hire as the scope

grows.

Drive continuous improvement. Processes, tooling, monitoring — much of it is still being built or improvised. You'll bring

structure where there's none and improve what already exists, from quick wins to long-term scalable solutions.

Be the operational voice in product decisions. You'll work closely with Product & Engineering to flag issues, shape the roadmap

from an ops perspective, and make sure operational needs don't get lost in feature priorities.

Drive merchant performance and partner with the commercial team. Many operational issues originate at the merchant level —

broken tracking, unreliable offers, inconsistent data. You'll build the frameworks to monitor and score merchant performance,

identify underperformers, and drive corrective actions. You'll work hand in hand with the commercial team to turn operational

insights into partner conversations: escalating issues, setting quality standards, and making sure merchant reliability

improves over time — not just gets patched.

Define how this team operates. There's no playbook — you'll set the rhythm, the rituals, and the standards. OKRs, sprints,

escalation processes: you decide what this team needs to run well.

👀 WHO WE'RE LOOKING FOR

Experience: You have at least 5 years of experience, with meaningful exposure to Product, Operations, or a

technical/data-driven environment.

Builder mindset: You have an entrepreneurial streak — you like challenges, you like getting hands-on, and you're energized (not

intimidated) by the idea of building something from scratch. You welcome feedback and you're constantly looking to learn and

improve.

Product & operations mindset: You think in systems: monitoring → detection → investigation → resolution → prevention. You

instinctively look for what can break, understand why it broke, and build safeguards so it doesn't happen again. You know how

products work end-to-end and have a strong sense for operational reliability.

Management: You have a successful track record leading a small team of diverse, talented profiles. You are demanding, you act

as a real coach, and you set high standards — for your team and for yourself.

Analytical skills: You are data-driven and comfortable navigating dashboards, investigating anomalies, and making decisions

based on metrics.

Autonomy: You're not joining a well-oiled machine with a playbook — you're building the machine and writing the playbook. You

thrive when there's no predecessor to hand you a manual, and you know how to prioritize when everything feels urgent.

Communication: You have strong written and verbal communication skills. You can explain something complex with simple words,

and you're not afraid to expose and defend your decisions with demanding stakeholders.

Attention to detail: You know that the devil is in the details, and you have a talent for spotting flaws where others don't.

Languages: You are fluent in written and spoken English. Mastering French is not required.

💎 OUR PERKS

(Some of the benefits listed below are available to full-time positions only)

At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:

Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live

elsewhere, we can provide access to a coworking space and a coworking budget.

Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3

months per year.

On top of that, we offer plenty of perks:

💸 Top-market compensation

📈 Equity for everyone with the chance to own a piece of what you build

🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills

🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings

💪 Contribution to your ClassPass subscription

🍼 8-week leave paid 100% for the second parent

…and much more, check the full list here!

🤝 OUR HIRING PROCESS

1. Intro call: Quick screening with the Hiring Manager or the Talent team.

2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the

team you’d join, or colleagues from other teams).

3. Step 2 – Role-specific assessments

For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you

think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design).

For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and

product thinking (with AI serving as a collaboration tool).

4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder.

5. References: Up to 3 calls with former colleagues or managers.

☕ You may also be invited for coffee with team members to get a feel for our culture.

Role

Offer Operations Lead

Locations

Paris

Published

March 25

Deadline

August 16

Tags for this job

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WHO ARE WE? iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely. We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner. By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security. 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