Senior Lead Process Management

Qonto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ⭐ Your Mission As part of the tech team, you will contribute to Qonto’s success by creating the best IT environment and experience for all (1800+) employees, with a strong focus on office network reliability for our new office. Reporting to Xavier, our Senior Lead IT, you will combine a hands-on support role (as the other IT Operations Specialists in the IT Team) with the ownership of the network management. You will be involved in the new office network deployment and setup and then be responsible for running it day to day. You will be accountable for the network’s well-being: availability, performance, and security. You will also support Qonto employees by solving support requests (authentication, access permissions, internal tools issues, etc.), managing user accounts and their lifecycle (onboarding, offboarding, external employees follow-up), diagnosing software and hardware issues on users’ devices, while maintaining a high level of security and confidentiality. 🤖 Agentic AI mindset: You are curious and comfortable experimenting with AI assistants and agentic workflows to automate repetitive work, improve standards, and reduce recurring incidents (with clear guardrails).   👩‍💻🧑‍💻 As an IT Operations & Network Specialist at Qonto, you will • Support and assist: You will be the first on-site contact in our main office (Paris) for network related issues and you will provide support and commit to continuous improvement. You will also be the point of contact and own relationships with our coworking providers across our international offices. • Deploy and own the main office network: You will drive the vendor for the network deployment and setup in the new Paris office (Wi‑Fi, certificate lifecycle, Radius, firewall management, routing, switching, ISP management, segmentation, …). You will be accountable for the operation and maintenance of the network, focusing on reliability, performance, and security. • Operate and improve: You will monitor, troubleshoot, and resolve network incidents, run root-cause analysis, and drive continuous improvements (documentation, standards, preventive maintenance, logging and monitoring, patch management, capacity planning, radio audit and optimization, vendors follow-up, …). • Coordinate: On network matters, you will coordinate the collaboration between the Workplace Team, the Security Team and the IT Team to help deliver an outstanding employee experience. • Administrate: You will assist in managing and automating the IT applications, accounts and access rights (One Login, Google Workspace, Slack, Notion, 1Password, etc.).   🤔 What you can expect • Join a team of more than 400 highly skilled engineers. • Contribute to creating a clockwork IT environment that will help the whole team deliver the best banking services used by thousands of clients in 4 countries. • Join a company that grows at a fast pace and tackles challenges. • Be part of a team that values diversity, problem-solving, learning, initiative, and sharing.   🤝 About your future manager Xavier, Senior Lead IT will be your direct manager. • Their path: He started at Qonto in 2022 to build a solid and international IT team and to support Qonto's teams growth in France, Germany, Spain, Serbia, and Italy. Previously, he had several experiences in project management, customer support and team management in companies such as SFR, eBay and Apple. Before joining Qonto, he built the IT tools and process automation to support My Little Paris rapid growth. • What they can bring to you: He will ensure you succeed in your new role by coaching you on the Qonto Way and helping you develop your problem-solving, diagnosing, and communication skills. You will be able to rely on him to access the internal resources and contacts you need to achieve your goals.   🏅 About you • Security-minded: You are familiar with security-related network topics such as certificate lifecycle, RADIUS/802.1X, firewall management, vulnerability management, and logging/monitoring. • Support background: You have solid experience in IT support, and you enjoy helping others in a pragmatic, hands-on way. • Curious and proactive: You enjoy learning, improving standards, and using AI to work smarter. • Problem-solving and composure: You know how to diagnose issues, frame options, drive a resolution and monitor for success. You stay calm in challenging situations to find effective, practical solutions. • Language: You speak and write English fluently.

Harmattan AI

ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. About the Role As a System Architect, you will own the end-to-end architecture, system definition, and strategic implementation for our entire portfolio of robotic systems, from long-term vision to field deployment, collaborating closely with executive leadership and technical leads, and forming a critical partnership with the Product Manager to ensure efficiency; this pivotal role drives strategic programs like Anti-drone warfare, ISR and strike systems, Equipment fusion (especially aeronautics), or C2 and IA. Responsibilities * System-of-Systems Design & Strategy: Translate complex strategic goals into global, system-of-systems designs, defining and championing the overall system architecture strategy across the enterprise. * Architectural Sizing & Verification: Ensure all systems meet defined needs and are correctly sized through rigorous verification of scope, complex system-of-systems simulations, and precise system sizing, guiding major technical investments. * Coordination and Technical Leadership: Coordinate large multidisciplinary engineering organizations, providing overarching technical leadership across cross-functional design efforts (mechanical, electrical, software, GNC, ML, product), ensuring long-term performance, robustness, and strategic reliability across the enterprise. * Specification & Integration Governance: Govern system integration standards and validation processes, contributing to the complex process of specification management by ensuring all architectural prerequisites are met and driving multi-system architecture reviews for enterprise design consistency. * Continuous Improvement: Implement and institutionalize processes to enhance requirements traceability, system documentation standards, and validation workflows across the entire engineering organization. Candidate Requirements * 10+ years of experience in system engineering or architecture, with significant time in a senior or lead role. * MSc in Engineering (any field); PhD is a plus. * Specific Domain: Experience in the defense sector is mandatory, and drones are a big plus. * Strong knowledge in one of those specializations: * C2 (Command and Control) & AI * ISR (Intelligence, Surveillance, and Reconnaissance) * Strike UAV, loitering munitions * Anti-drone warfare * UAV equipments & fusion * Expert in defining and leading the full lifecycle of complex, multi-system and system-of-systems architectures. * Strategic, analytical, and mission-driven with expertise in strategic requirements engineering and high-level trade-off analysis. * Deep engineering understanding across mechanical, electrical, embedded, and enterprise software systems. * Experience coordinating large, multi-disciplinary engineering organizations and managing complex technical/strategic interfaces. * Exceptional communication, presentation, and technical documentation skills for both technical and executive audiences. We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.

Back Market

HI, WE’RE BACK MARKET. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? Back Market is looking for a Tech Lead Manager to lead our IT Ops Engineering team of two engineers (plus one open role). This is a rare hybrid position where you'll guide talented engineers while building the automation and integration solutions that make our 700+ Back Makers more effective every day. The goal: Elevate IT maturity across Back Market through technical excellence, genuine collaboration, and meaningful innovation. You'll lead high-impact automation projects that eliminate repetitive work, implement smart governance, and scale with our rapidly growing international organization. To know more about our engineering teams : * A video of our VP platform: https://youtu.be/zvTlw4BNNdc * Our company purpose: http://bit.ly/3OsScpl * Our engineering blog: https://bit.ly/3ASJNID YOUR MISSIONS 👇 MAKING YOUR TEAM BETTER EVERY DAY * Build a collaborative engineering team that ships robust IT solutions our internal customers will genuinely love! * Invest in your engineers' growth through coaching, mentoring, and creating real career development opportunities * Create a team culture where people feel like they belong, can bring their whole selves, and are empowered to do their best work * Champion open communication and a thriving feedback culture — because great teams are built on trust and transparency TECHNICAL STRATEGY & HANDS-ON IMPACT * Collaborate across the Platform group to align your team with company objectives and ambitious IT maturity goals * Build roadmaps that balance strategic long-term vision (governance frameworks, scalable architectures) with tactical quick wins that deliver immediate value * Bring a deep understanding of our SaaS ecosystem and how smart IT engineering amplifies everything we do * Design automation and integration solutions that are clean, maintainable, and built to last. OPERATIONAL EXCELLENCE & CONTINUOUS IMPROVEMENT * Embrace an agile "build it and run it" mindset where your team owns what they build from launch to ongoing support * Create a learning environment where experimentation is encouraged, and delivery proficiency keeps improving * Lead initiatives that crush manual work, boost efficiency, and enforce best-in-class governance practices * Be the champion for engineering best practices within the IT function and beyond! YOU'RE AT THE RIGHT PLACE IF YOU HAVE: * A passion for developing people and helping them reach their full potential * The ability to balance team management with hands-on technical work in meaningful automation projects * Openness to giving and receiving feedback in a safe, supportive environment * Experience in IT engineering or platform teams, with knowledge of our tech stack: Okta, Workday, Workato (or similar iPaaS), Python, APIs, Jamf, GCP, Kubernetes, Docker * Success in environments where leaders clear blockers, facilitate smart decisions, and find creative solutions * Enthusiasm for reaching new levels of effectiveness through intelligent automation and continuous improvement * Clear, effective communication in English (written and verbal); French is a plus * Excitement about understanding internal operations and the massive impact IT engineering has on our global organization * A problem-solving mindset that navigates ambiguity with data, curiosity, and a user-first approach (yes, internal stakeholders are users too!) * A bias for action & experiment, test new approaches, learn from data, and iterate quickly to build more value NICE TO HAVE: * Experience with identity lifecycle automation and governance frameworks * Background in SRE or DevOps practices applied to IT operations * Experience scaling IT engineering teams in high-growth, international environments HIRING PROCESS * Phone call with Yann - Technical Talent acquisition partner (45 minutes) * Technical interview with the IT ops Engineering team & GRC * Management & leadership interview with your future manager & another EM * Stakeholders' interview with our technical program management team & SecOps team * Cultural & Value interview with C-level from Back Market WHY SHOULD YOU JOIN US ? ✌🏼 At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.