Technical Account Manager, EU

RTB House

Location: Paris, France Who we are: RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.  Our team in France consists of 50 people (including 13 Technical Account Managers based either in France or Poland) and is an integral part of our company’s global presence. We combine local expertise with our broader company vision.  As a Technical Account Manager, you are a key element in excellent delivery of the campaigns. Our teams will count on your technical and analytical skills to make campaigns roll out well and maximise the results. You will work closely with the other teams: Account Managers, Sales Managers and Directors. You will report directly to the Technical Team lead.  You will:  * Conduct the technical operations for our clients;  * Coordination of all technical issues with regards to online campaign launching and running process;  * Technical integration between internal campaign emission system (RTB House) and client’s e-commerce platform; * Work closely with our account managers and sales teams to deliver high standards of customer service;  * Monitor and analyze the effectiveness of online campaigns; * Propose optimization solutions for processes in order to achieve both internal and external goals. Desired Experience:  * 2+ years of experience in technical role/s;   * Strong analytical skills are a must; * Experienced user of Google Sheets and/or Microsoft Excel; * High level of motivation and willingness to learn;  * Good time management skills and attention to detail; * Experience in one or more programming languages (e.g. HTML, JavaScript, Apps Script, Python PHP, VBA, SQL, BASH, etc.) or experience in the systems integration via API is a plus * Knowledge of Google Analytics and Google Tag Manager is a plus * Fluency in English    We offer:  * Competitive compensation (fixed salary and bonus), health & pension insurance (Alan - 100% paid by the company), lunch vouchers (Swile), 50% reimbursement of a public transportation fee  * Budget for external training available for every associate (2000€ per year) * A one-month international induction program to discover the company and master the main tasks of your job   * A multicultural (7 different nationalities in the French team) and caring team which is the engine of our success * A 100% flexible mode of organisation (hybrid work model where each employee can mix remote work from home and time at the office in the Paris centre) * Opportunity to work in one of the fastest growing companies in Europe - #46 out of 1,000 fastest growing European companies in the Financial Times #FT1000 list; * The opportunity to learn and improve continuously: the company places the development of its employees at the heart of its strategy through internal and external training, 360° assessments, feedback culture, coaching and mentoring Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.   Lieu : Paris, France Qui sommes-nous : RTB House est une entreprise mondiale qui fournit des technologies marketing de pointe aux plus grandes marques et agences à travers le monde. Son moteur propriétaire d’achat publicitaire est le premier au monde à être entièrement alimenté par des algorithmes de Deep Learning, permettant aux annonceurs d’obtenir des résultats exceptionnels et d’atteindre leurs objectifs à chaque étape du parcours client. Notre équipe en France est composée de 50 personnes (dont 13 Technical Account Managers basés en France ou en Pologne) et constitue une partie intégrante de la présence mondiale de notre entreprise. Nous combinons une expertise locale avec une vision globale de l’entreprise. En tant que Technical Account Manager, vous jouez un rôle clé dans la qualité de l’exécution des campagnes. Nos équipes s’appuieront sur vos compétences techniques et analytiques pour assurer le bon déploiement des campagnes et maximiser leurs performances. Vous travaillerez en étroite collaboration avec les autres équipes : Account Managers, Sales Managers et Directeurs. Vous serez directement rattaché(e) au responsable de l’équipe technique. Vous serez amené(e) à : * Assurer les opérations techniques pour nos clients ; * Coordonner l’ensemble des problématiques techniques liées au lancement et au suivi des campagnes en ligne ; * Réaliser l’intégration technique entre notre système interne de diffusion de campagnes (RTB House) et la plateforme e-commerce du client ; * Travailler en étroite collaboration avec nos Account Managers et nos équipes commerciales afin de garantir un haut niveau de service client ; * Suivre et analyser l’efficacité des campagnes en ligne ; * Proposer des solutions d’optimisation des processus afin d’atteindre les objectifs internes et externes. Expérience souhaitée : * Au moins 2 ans d’expérience dans un ou plusieurs postes techniques ; * Solides compétences analytiques indispensables ; * Maîtrise de Google Sheets et/ou Microsoft Excel ; * Forte motivation et volonté d’apprendre ; * Bonnes compétences en gestion du temps et souci du détail ; * Experience dans un ou plusieurs langages de programmation (par exemple : HTML, JavaScript, Apps Script, Python, PHP, VBA, SQL, BASH, etc.) ou expérience en intégration de systèmes via API est un plus; * Connaissance de Google Analytics et Google Tag Manager est un plus. * Maîtrise de l’anglais. Nous offrons : * Une rémunération compétitive (salaire fixe et bonus), une assurance santé et retraite (Alan – prise en charge à 100 % par l’entreprise), des titres-restaurant (Swile), ainsi que le remboursement à 50 % des frais de transport en commun ; * Un budget de formation externe disponible pour chaque collaborateur (2 000 € par an) ; * Un programme d’intégration international d’un mois pour découvrir l’entreprise et maîtriser les principales missions du poste ; * Une équipe multiculturelle (7 nationalités différentes au sein de l’équipe française) et bienveillante, moteur de notre réussite ; * Un mode d’organisation 100 % flexible (modèle de travail hybride permettant à chaque collaborateur d’alterner entre télétravail et présence dans nos bureaux du centre de Paris) ; * L’opportunité de travailler dans l’une des entreprises à la croissance la plus rapide d’Europe – classée n°46 sur 1 000 entreprises européennes à la croissance la plus rapide dans le classement Financial Times #FT1000 ; * L’opportunité d’apprendre et de progresser en continu : l’entreprise place le développement de ses collaborateurs au cœur de sa stratégie grâce à des formations internes et externes, des évaluations à 360°, une culture du feedback, du coaching et du mentorat. Postulez dès maintenant ! Vous n’avez pas besoin de cocher toutes les cases pour postuler. Si vous êtes passionné(e) par le marketing digital, envoyez-nous votre CV et nous l’examinerons avec attention.

Scaleway

OUR STORY:   🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.   Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.   With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.   Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.   📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.   WHY WE NEED YOU ?   Our growth is driving us to strengthen our Enterprise Customer Engineering team to support the expansion of our Enterprise segment and ensure the highest level of technical service for our strategic clients. Your mission will be to ensure the technical success and operational delivery of our Enterprise customers in order to maximize their adoption of Scaleway’s platform while building long-term trusted relationships.   YOUR FUTURE TEAM We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. You will be part of a team of 4 Technical Account Managers, managing portfolios of strategic Enterprise customers. Each TAM acts as the primary technical partner for their clients, ensuring successful adoption of Scaleway services while orchestrating collaboration with internal teams. The team works closely with many departments across Scaleway, including Support, Engineering, Product, Sales, and Customer Success, to deliver high-quality service and ensure alignment between customer needs and our platform evolution. As the Enterprise segment continues to grow, the team will expand to 6–7 members by the second half of 2026, supporting an increasing number of strategic accounts across industries such as CAC40 companies, scale-ups, and public sector organizations requiring sovereign cloud infrastructure.     YOUR DAILY ROUTINE - Act as the technical trusted advisor for a portfolio of Enterprise customers - Coordinate internally with support, engineering, and product teams to ensure successful project delivery - Support clients in designing and optimizing their cloud architectures on the Scaleway platform - Drive technical adoption of Scaleway services and ensure customers leverage the platform effectively - Lead or co-host Quarterly Service Reviews (QSRs) and steering committees with customer stakeholders, including C-level executives - Monitor SLA performance, incidents, and root cause analyses (RCA) for your accounts - Manage and coordinate responses during critical incidents impacting strategic clients - Provide FinOps guidance and cost optimization recommendations - Collect and structure product feedback and real-world use cases to share with Product teams -Contribute to the continuous improvement of customer processes and service delivery   ABOUT YOU   HARDSKILLS Experience working with cloud infrastructure environments (IaaS/PaaS) Strong understanding of cloud architecture and infrastructure design Experience with technologies such as Kubernetes, Terraform, Linux, or S3-compatible storage Experience managing or contributing to cloud migration projects (on-premise to cloud or cloud-to-cloud) Ability to design and review scalable and highly available architectures Familiarity with FinOps practices and cloud cost optimization   SOFTSKILLS Excellent communication skills in English and French, both written and spoken Strong client-facing and relationship management abilities Analytical mindset and strong problem-solving skills Diplomacy and active listening when working with stakeholders Ability to remain calm and effective in high-pressure or incident situations Pedagogical mindset and ability to explain complex technical topics clearly Empathy and strong customer-oriented mindset   WHAT YOU WILL FIND AT SCALEWAY ++++ Hybrid work: We offer up to 3 days of remote work per week. Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.   🚀Why join the Scaleway adventure ? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification   .🔜 THE NEXT STEPS … HR screening interview to discuss your background and motivation (30 min) Hiring Manager interview with Xavier Ruiz Perdomo to understand your experience and approach to the role (45 min) Team interview to validate your expertise and assess your fit with the team (45 min)

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This position is based in Rennes or Paris, France.     As an Migration Manager, you are the single thread running through every customer migration: from the very first conversation to post go-live stabilisation, you are the customer's named point of contact and the internal orchestrator. This role goes well beyond a standard onboarding profile. You drive the full migration cycle, coordinate Solution Engineers and the Onboarding team, and deliver onboarding directly on standard accounts. Your mission: own the end-to-end migration of IDnow customers onto the TrustPlatform — managing customer relationships, internal teams, and risks — with rigour and autonomy.   KEY RESPONSIBILITIES   * Own each migration end-to-end: project plan, milestones, risk management, weekly status reporting * Act as the single named contact for the customer, from kick-off through to CSM handover * Coordinate internal teams (Solution Engineers, Onboarding) on complex migrations: multi-product, multi-country, regulatory constraints * Deliver onboarding autonomously on standard accounts: integration guidance, testing, go-live validation, hypercare * Anticipate and escalate blockers before they impact the customer or the timeline * Build migration playbooks to continuously improve our processes     PREFERRED EXPERIENCE * 3 to 5+ years of experience in a Post-Sales role in a B2B SaaS environment: Customer Success Manager, Implementation Manager, Technical Account Manager, Onboarding Project Manager, or equivalent * Proven track record managing complex migration or implementation projects involving multiple internal teams * Comfortable working with clients in regulated industries: Banking, FinTech, Insurance, Telco * Sufficient technical understanding to read an architecture, challenge a solution design, and spot integration risks — without being a developer * Transversal leadership: ability to mobilise teams without hierarchical authority * French — fluent, required · English — professional level, required NICE TO HAVE * Exposure to digital identity, KYC/AML, or eIDAS * Familiarity with REST API integration environments   PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.   IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.