Product Team Leader

ABOUT THE COMPANY Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands.  We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee! A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented. At Openprovider, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business.  Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different? Come join us on our journey to create a trusted digital world. ABOUT THE ROLE As a Product Team Lead for Domains & DNS, you will own Openprovider's most commercially critical portfolio and lead a small team of 3–5 Product Managers. You translate strategy into operational execution, manage registry relationships and compliance, and build a high-performing, AI-enabled team that ships measurable commercial and customer impact. KEY RESPONSIBILITIES Domains & DNS Strategy and Roadmap Own the multi-year vision and roadmap for the Domains and DNS portfolio, aligned with company commercial goals. You publish quarterly priorities, ensure full coverage across gTLDs, ccTLDs and DNS products, and get the annual roadmap signed off by the Director of Product. Team Leadership & Process Management Lead a team of 3-5 PMs covering Domain Operations, ccTLDs and DNS. You run structured performance and development cycles, maintain scorecard coverage and quarterly reviews, and build psychological safety and engagement within the team.  Commercial & Portfolio Management Drive pricing, promotions, gTLD/ccTLD accreditations and bundling to grow revenue and margin. You own the promotion calendar, pursue new TLD geographies, and set the conditions for measurable growth in domains per customer and average revenue per account. Registry & Compliance Operations Ensure registry liaison, EPP changes, ICANN policy compliance and audits are managed without disruption. You own the Registry-Liaison mailbox SLAs and ensure EPP/code-breaking changes are delivered ahead of registry deadlines, with zero material policy incidents. Delivery & Developer Experience Partner closely with Engineering to maintain a healthy, prioritised backlog and improve the API/RCP experience for resellers. You track delivery against strategic milestones and drive a sustained reduction in product-related inbound support. WHAT WE ARE LOOKING FOR Domain Expertise * Deep understanding of the gTLD/ccTLD ecosystem, ICANN policies and registry economics * Working knowledge of DNS architecture, EPP protocol, registry agreements and domain lifecycle management * Experience managing registry relationships and navigating compliance obligations Product Leadership * Proven ability to translate strategy into operational roadmaps in a technical product environment * Experience leading and coaching a team of Product Managers in an Agile/EOS environment * Strong commercial acumen: you understand pricing levers, margin dynamics and portfolio trade-offs Delivery & Collaboration * Skilled backlog owner who works shoulder-to-shoulder with Engineering on sprint planning and grooming * Comfortable owning developer-facing products and improving API/partner experience * Organised, transparent planner who communicates milestones clearly across teams Mindset & Culture Fit * AI-literate: you embed AI tools naturally across documentation, analysis, registry comms and discovery * Coaching mindset: you develop people through safe-to-fail delegation rather than hierarchy * Analytical thinker who can break down complex registry and commercial problems into clear decisions * High ownership, learning agility, and the discipline to manage your own focus and energy well WHAT WE OFFER 100% Remote Work Work from anywhere in the world: we’re a fully remote company with no mandatory office presence. ⏰ Flexible Working Hours Organize your schedule in a way that works best for you and your productivity. Generous Time Off Enjoy 31 working days of PTO, plus 5 company-wide public holidays. Quarterly & Annual Reviews Transparent performance conversations with clear opportunities to grow, learn, and progress in your career. Global Team Culture Collaborate with open-minded colleagues from 25+ countries in a diverse and inclusive environment. ☕ Regular Online Social Activities Virtual coffee breaks, online games, meetups, and company gatherings help us stay connected across borders. Learning & Growth Opportunities Access internal workshops, cross-team projects, and knowledge-sharing sessions to continuously develop your skills. Modern Remote Workplace We are an ISO 27001-certified organization, maintaining high standards of security and professionalism in everything we do. Tools That Empower You We provide access to modern collaboration platforms and tools that make remote teamwork smooth and effective. AI Subscription (Claude) Get access to advanced AI tools to support your productivity and creativity. Supportive Environment We value trust, transparency, and wellbeing, because happy people build better products.

Our Story   Hello there. We’re Zopa.   We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!    We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.    If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Role: Our in-house customer services team are experts in solving escalated, complex customer enquiries. The team are responsible for supporting our front-line agents and working directly with customers to resolve escalated and varied queries across our range of products and services. We are a customer focused organisation, and the team play a critical role in delivering the standard of customer experience that we pride ourselves on at Zopa. As a Customer Service Team Leader at Zopa, you will be responsible for the management, organisation, and co-ordination of the day-to-day work of a team of agents to deliver the highest standards of service to our customers. Because customers are so central to our business, we have a strong track record of progressing high performing operations agents within the business – either to ops career paths or to other functions, so it is imperative that you are passionate about people and their development to support individuals reach their personal career aspirations. With the growth of our product range, particularly our current account offering, this role will be heavily focused on supporting the team to deliver results against some key business objectives. You will ensure you have adequate oversight of team performance and act on any insight that can help improve how we do things with a continuous improvement mindset. You’ll work closely with our current account product team to ensure we’re building a great product and acting as a voice for customers and your team, whilst ensuring product led initiatives land well within your team. Working pattern: This role operates on a rotating shift pattern covering hours between 8:00am and 8:00pm, Monday to Friday. You will be required to work from the Manchester office three days per week, unless scheduled on a late shift. In addition, you will work one weekend per month from home (9:00am–5:30pm), with time off in lieu provided during the week. Some bank holiday working will also be required, with time off in lieu.