Agente Fit - Vendedor(a) Externo Júnior (6 horas) | Poços de Caldas/MG

Bethard Group Ltd

Contract Type: Indefinite Job description Bethard.com was founded in 2012 and consists of a team of passionate individuals with a vision to create and promote extraordinary iGaming brands. Bethard.com offers online casino and sports betting through several brands and employs staff from various countries. We are currently looking for a Swedish Speaking Customer Support Agent who will fit in our fantastic dream team. Responsibilities . Interact with customers; assisting them and providing a welcoming and pleasant experience via live chat, e-mail and telephone. . Work closely together with the payments team . Work within the Bethard.com team, support colleagues and contribute to an awesome working Atmosphere. Requirements: . Exemplary and responsible team player . Strong sense of initiative . Excellent written and verbal Swedish communication skills . Can work well under pressure . Excellent Computer literacy skills, especially in web-based applications . An interest in iGaming or a willingness to learn . Customer Service focused Training provided Yes Any assistance with accommodation/relocation No Any other benefits At Bethard.com, we are on an infinite journey, where our goal is to create an outstanding workplace. We believe in releasing the talent and creativity in every person who works with us. Our bright office is in the heart of Malta's amusement area with plenty of cafés and restaurants to choose from and offers a modern, relaxed and welcoming environment. Naturally, we offer private life and health insurance, health benefits and family friendly company policies. Welcome! Salary Eur25,000 yearly How will the interviews be held Online - Microsoft Teams To apply CVs and a covering email are to be sent by email to eures.recruitment.jobsplus@gov.mt and should be written in English. Please quote the vacancy name and number in your email.

Jobs Europe AB

As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever! Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships. The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations. If you're a tech-savvy, customer-oriented individual, with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you. This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. Please note that we do not offer visa sponsorship for this position What you will do Deliver Danish nd English language customer support across LiveChat, email Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations Guide players through the website &/or Mobile App platform assisting them in using our services and products Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience Speak on behalf of customers by providing useful feedback on their experiences Support your colleagues and contribute to a great team atmosphere How will success be measured in this role Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness Number of contacts handled Product knowledge Team contribution and extra tasks Regular performance reviews with your line manager Acting in line with FDJ UNITED values Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth Your experience Fluency in Romanian and English, both spoken and written is essential Responsible, and reliable team player Experience of complex problem solving Ability to multi-task in a fast-paced environment Good understanding of basic internet and technical concepts What We Offer €500 annual Well-being Allowance 24 days of annual leave, plus public holidays Subsidised meals Flexible hybrid working model (office and home) Up to 6 weeks of fully remote working per year Anniversary recognition awards Private Health Insurance Dedicated Career Development Plan A friendly and supportive team environment in a fantastic office

Delfa

ABOUT DELFA Billions of people still suffer from every-day diseases. One key reason? Clinical trials are broken. Despite $120 billion spent each year, most trials are delayed due to bottlenecks like patient recruitment. Delfa is fixing this with autonomous AI agents. We're building AI agents to automate clinical trials. In less than a year from launch we’ve already: * Deployed onto 300+ trials across multiple conditions * Reached seven figures in ARR, growing 25% MoM * Raised an oversubscribed $3.8m seed from tier-one AI investors WHAT YOU'LL DO You’ll help design, review, test, and continuously improve the AI agents that interact with patients and support clinical trial sites every day. This role sits at the intersection of clinical operations, AI agent design, quality assurance, and customer delivery. You’ll use AI tools extensively, but your judgment, attention to detail, and ability to spot issues will be what makes the work reliable. You will: * Use Delfa’s AI workflows to extract inclusion/exclusion criteria from clinical study protocols, then manually review and refine the outputs for accuracy * Turn clinical eligibility criteria into clear, patient-friendly screening questions suitable for voice and SMS agents * Create and review voice agent reports that describe the agent’s screening logic, conversation flow, escalation rules, and operational setup * Support script creation for IRB/ethics submissions, adapting agent scripts to customer templates while preserving clinical and operational accuracy * Assist with AI agent management, including manual patches and configuration updates where API-based changes are not yet suitable * Sample real calls and patient interactions to identify issues, test fixes, and add recurring items to the monitoring list to inform future automated QA * Support pre-release testing of AI agents before they go live with patients * Once comfortable, design new AI agents end-to-end, which will then be reviewed and tested by senior team members * Work closely with product, engineering, and customer-facing teams to ensure agents are safe, accurate, and operationally useful for clinical research sites YOU'LL BE A GREAT FIT IF… You have attention to detail. You’re comfortable reviewing dense clinical or operational documents and can spot when something is missing, unclear, or inconsistent. You are comfortable using AI tools. You don’t need to be an engineer, but you should be excited to use prompts, structured workflows, and internal tools to produce high-quality work faster. You are clinically or scientifically literate. Experience with clinical trials, healthcare, life sciences, medicine, nursing, pharmacy, psychology, or biomedical sciences would be valuable. You care about quality. Our agents interact with real patients and support real clinical trials, so accuracy matters. You take pride in work that is careful, clear, and reliable. You can move quickly without being careless. Delfa is growing fast, and we need people who can learn quickly, make good judgments, and improve the process as they go. You have an ownership mindset. When you notice something is broken, unclear, or inefficient, you don’t just flag it, you help fix it. You communicate clearly. You can explain complex clinical or operational logic in simple, structured language that customers, internal teams, and AI agents can all understand. Nice to have: * Experience in clinical trials, patient recruitment, site operations, IRB/ethics submissions, or healthcare operations * Familiarity with inclusion/exclusion criteria, study protocols, or prescreening workflows * Experience in QA, call review, operations, or process improvement * Comfort working with structured documents, spreadsheets, or configuration tools LIFE AT DELFA Delfa is building a generational company to transform the way medications reach millions of patients in need. This is your opportunity to get in on the ground floor and work alongside the highest talent density team in the space, onsite at our London office 5 days a week: * A wine-snob who built foundation models at Roche at ETH Zurich * A former hedge fund trader with world class causal AI knowledge * A medical doctor turned AI engineer who builds prototypes on the weekend for fun * A ginger bloke who deployed production AI for J&J, Medtronic, and Exscientia WHAT WE OFFER * Competitive salary * 25 days’ holiday + UK public holidays * Modern office space 5 mins from Old Street station * True 0 → 1 ownership. You’ll take responsibility for work that helps clinical trial sites reach patients faster and get new treatments to market sooner. OUR HIRING PROCESS We work to get you an offer within a week with the following lean process: Intro chat with Gustav (CTO) and Jenna (Medical Officer) - 30 mins: An informal discussion about your experience, values, and career goals, and a chance for you to get a sense of the role and the team. Practical Challenge - 90 mins: No artificial interview questions. Instead, you’ll work through a real-world task similar to the work you’d do at Delfa, such as reviewing eligibility criteria, improving screening questions, or identifying issues in an AI agent flow. You are welcome to use AI tools. Offer. If all of the above goes well, then you’ll receive an offer from us. If helping unstick clinical trials and getting life-saving treatments to patients faster sounds like your idea of important work, let’s talk.