ABOUT OUR CLIENT

Our client is a pioneering biopharmaceutical company dedicated to discovering and developing next-generation medicines that

transform patient lives. Operating at the intersection of cutting-edge science and advanced technology, they foster a highly

collaborative and forward-thinking environment. They leverage robust IT infrastructure to streamline their global operations and

accelerate life-saving research. By joining this team, you will be playing a critical role in supporting an organization where

technological innovation directly impacts human health and well-being.

THE OPPORTUNITY

Are you a visionary architect who views ServiceNow not just as a tool, but as an enterprise-driving engine? We are looking for a

ServiceNow Platform Architect to take the steering wheel of our client's platform ecosystem.

In this high-impact role, you won't just be maintaining systems—you will own the architectural roadmap, lead technical strategy,

and design sophisticated, end-to-end solutions. As a key member of the ITSM team, you will collaborate with cross-functional

stakeholders across IT operations, security, and infrastructure to build a scalable, secure, and high-performing digital

ecosystem.

WHAT YOU’LL DO (KEY RESPONSIBILITIES)

Shape the Architectural Vision: Define and document the long-term roadmap for the ServiceNow platform, ensuring top-tier

scalability, performance, and security across ITSM, ITOM, ITBM, and custom apps.

Provide Technical Leadership: Lead technical design sessions, mentor development teams, and act as the trusted advisor for

stakeholders on configuration and architectural best practices.

Mastermind Integrations: Design and implement seamless integrations between ServiceNow and third-party systems using APIs, web

services, and middleware tools to drive absolute automation.

Drive Governance & Optimization: Establish robust platform governance policies, review code standards, eliminate performance

bottlenecks, and ensure strict compliance with industry security practices.

Engage & Influence: Translate complex business requirements into elegant technical solutions, presenting your vision

confidently to senior management and key stakeholders.

WHAT WE ARE LOOKING FOR

The Experience: 7+ years of deep, hands-on experience within the ServiceNow ecosystem, moving successfully from implementation

to high-level architectural design.

The Module Expertise: Extensive, well-rounded knowledge of ServiceNow modules, specifically ITSM, HRSD, ITAM, ITOM, and ITBM.

The Integration Edge: Proven track record of designing complex system integrations and a strong grasp of platform security

architecture.

The Leader Mindset: A collaborative communicator who can guide technical teams, influence stakeholders, and clearly document

sophisticated processes.

WHY YOU SHOULD APPLY

Impact-Driven Work: Your architectural decisions directly support a company working on life-changing medical advancements.

Autonomy & Ownership: You will have a seat at the table to define standards, drive governance, and introduce cutting-edge

platform features.

Collaborative Culture: Work alongside elite professionals in IT operations, security, and infrastructure who value innovation

over bureaucracy.

Role

ServiceNow Platform Architect

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