Onboarding Specialist (Shift Work)

Overnight Onboarding Specialist (Shift Work)

Fresha

The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.   Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.   The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Salary: 1260 EUR Gross Per Month Target Start Date: July 1st 2026 Location: Pristina, Kosovo Work Setup: 5 days per week in office Training: 2 months training in office on 9am - 6pm schedule    We operate on a 24/5 onboarding team and this role will require you to work shifts on a scheduled basis Sunday night to Thursday night   Role overview   Given our exciting and progressive growth plans, we are looking for an exceptional Onboarding Specialist to join our global business at this time of rapid expansion.    Reporting into Head of Onboarding and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.   This is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact..   To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week from the Pristina office: Prime Residence Pejton, Rruga Ukshin Hoti, Prishtina 10000

FCP Onboarding Specialist (Business Onboarding)

Lunar

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new FCP Onboarding Specialist you'll join the Financial Crime Prevention team based in Copenhagen, working to make sure every business customer starts their Lunar journey the right way — compliantly, quickly, and with care. What will you do? * Own the end-to-end onboarding process for new business customers, keeping it smooth, compliant, and efficient from first contact to approval. * Apply your KYC and AML expertise to assess and mitigate risk without letting it slow things down — quality and speed matter equally here. * Handle complex cases independently using our custom-built case management system, making sound judgements under pressure. * Collaborate closely with the broader FCP teams to ensure our processes meet regulatory requirements and hold up to scrutiny. * Act as a knowledge partner for junior colleagues and contribute actively to improving workflows, automation efforts, and team performance. What are we looking for in you? * 2+ years of experience in KYC, AML, or business customer onboarding — ideally from a regulated financial institution or fintech. * Fluency in Danish and English, both written and spoken. * A structured, detail-oriented way of working and a strong sense of risk awareness. * Comfortable working with autonomy in a fast-paced environment where the goalposts move and priorities shift. * A collaborative mindset — you take pride in your own output and actively help the people around you raise theirs. What you get (aka. Benefits and perks) * We're a team that builds together, thinks together, and moves together. Showing up is part of how we work. * State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down. * Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered. Are you ready to join the journey? Apply now and let’s find out more! While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here 📸, and visit our blog for the latest tech and product insights! 📱🫰 Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your criminal record.

User Enablement Specialist

Beam

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀 It’s not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We’ve already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support. Enablement sits at the heart of Beam. You'll sit within the AI Adoption & Enablement Team, working directly with the people who use Beam Notes every day and the teams who support them. You'll own the full implementation journey for a portfolio of accounts. You'll be the person users rely on to make implementation feel fast, clear, and supported - and you'll use data to spot where things might be slipping before they do. What you learn in your accounts will shape how the whole team works. Why it matters: Beam Notes is used by frontline workers who are delivering impactful support. Getting adoption right and getting it right fast, is what turns a deployment into a success story. You’ll be Owning implementation end-to-end * Taking accounts from activation all the way through to sustained adoption * Running structured onboarding and implementation programs, hitting milestones and keeping timelines on track * Acting as the primary point of contact for users and project managers throughout the implementation journey * Managing project scope, timelines, risks, and dependencies across multiple concurrent implementations Leading customer-facing moments * Running kickoff meetings, onboarding sessions, and structured training — live and remote * Where necessary, travelling across the UK to support major onboarding moments in person * Being a trusted point of contact for users before, during and after training. * Delivering sessions that feel practical, high-energy, and relevant — even for repeat groups Driving adoption and performance * Monitoring usage across your accounts, spotting disengagement early, and acting on it * Tracking implementation performance metrics — time-to-go-live, time-to-first-value, and more * Identifying risks early, removing blockers, and driving mitigation plans to keep launches on track Working cross-functionally * Coordinating across Customer Success, Product and Engineering to keep implementations moving * Feeding user patterns and blockers back to Product and CS so the tool keeps getting better Building the function * Improving guides, videos, and onboarding materials based on what you see in the field * Contributing to scalable onboarding frameworks - templates, documentation, and implementation playbooks You are * A warm, confident facilitator: You can make technology feel relevant to someone who never asked for it. You bring energy to every session and know how to keep delivery fresh — even for repeat groups. * A structured project manager: You're comfortable owning timelines, tracking milestones, and managing risks across multiple active implementations without dropping anything. * Patient and empathetic: You connect with frontline workers, understand their challenges, and break down complexity without making people feel talked down to. * Data-curious: You're comfortable in usage dashboards and implementation metrics — and you let the numbers guide where you focus. * Organised and calm under pressure: You manage competing priorities across accounts, adapt quickly when things shift, and keep customers confident throughout. * Genuinely mission-driven: You care about the people using this product, not just the product itself. ABOUT BEAM Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox. Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.