B2B Customer Support Specialist (m/w/d)

Maltego

WHY WE NEED YOU The Content Marketing Specialist executes content initiatives that drive brand awareness, thought leadership, community engagement, and pipeline generation. Working closely with the Community Manager, Product Marketing, Demand Generation, SMEs, and external partners, this role creates and delivers content programs that generate pipeline, support revenue goals, strengthen Maltego's leadership in OSINT, and grow our practitioner community. The ideal candidate is hands-on, organized, detail-oriented, and comfortable managing multiple projects in a fast-paced B2B environment. WHAT TO EXPECT Content Production & Execution  * Develop content that supports the entire customer journey, from awareness and community engagement to lead generation and opportunity creation. * Owns and executes thought leadership initiatives, including whitepapers, research reports, webinars, podcasts, case studies, and executive content. * Partner with product, SMEs, SDRs, Sales, and Product Marketing teams to turn customer insights and investigations into high-impact content assets. * Build content programs that foster engagement and learning within the global OSINT community through educational content, challenges, community discussions, and practitioner-focused initiatives.  * Create and deliver content assets for integrated marketing campaigns across owned, earned, and partner channels to drive awareness, engagement, lead generation, and pipeline growth. * Own content distribution and promotion strategies across social media, email, community platforms, partner networks, and digital channels to ensure content reaches the right audiences. * Measure and optimize content performance against business outcomes, including engagement, MQLs, pipeline influence, product adoption, and community growth.  * Identify emerging industry trends, practitioner challenges, and market conversations to shape Maltego's thought leadership agenda. Community & Social Media   * Support community engagement initiatives(e.g., Discord content, CTFs)and online programs such as webinars, Discordlive sessions, CTFs * Help maintain content databases, brand consistency, and a cohesive audience experience across all brand touchpoints YOUR PROFILE IN SHORT * Experience in content marketing, digital marketing, social media, or campaign execution  * Strong writing, editing, and organizational skills  * Comfortable working across multiple content formats and channels  * Detail-oriented with strong project coordination and execution capabilities  * Familiarity with content management systems, social media platforms, webinar platforms, and marketing workflows  * Able to manage multiple priorities and deadlines in a fast-paced environment  * Collaborative, proactive, and execution-driven mindset  * Experience or familiarity with cybersecurity, intelligence solutions, OSINT, SaaS, or technical B2B industries is a strong plus. * Experience with AI-assisted content workflows,marketingautomation tools(e.g., Account Engagement,HubSpot),or creative production tools(e.g., Figma)is a plus WHY YOU WILL LOVE MALTEGO Here are some of the reasons why you will love Maltego: * Work closely with Product, Marketing, and Sales on meaningful go-to-market initiatives. * Contribute to clear, high-quality messaging for a global user base of investigators and analysts. * Gain experience in a fast-growing tech scale-up across the private and public sectors. * Join an inclusive and diverse team that values your ideas and supports your growth. * Access supported language courses for continued learning. * Receive mental health support via .nilo, including psychologists and digital tools. At Maltego, we are committed to supporting diversity and inclusion in our organization. We are an equal opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability. LOCATION Our Munich office REQUIRED DOCUMENTS / INFORMATION Please submit a resume and a cover letter detailing your experience and motivation to be part of Maltego!

zvoove

STELLENBESCHREIBUNG Als Customer Success Spezialist (m/w/d) bist Du die proaktive Schnittstelle zwischen unseren Kunden und unserem Produkt-Portfolio. Du gehst aktiv auf Bestandskunden zu, verstehst ihre Herausforderungen und entwickelst passgenaue Lösungen – mit dem Ziel, echten Mehrwert zu stiften, Churn zu verhindern und Wachstumspotenziale im Bestand zu heben. DEINE AUFGABEN * Proaktiver Kundendialog: Du initiierst regelmäßige Gespräche mit Bestandskunden, analysierst ihren Bedarf und übersetzt Erkenntnisse in konkrete Handlungsempfehlungen * Produktberatung & Adoption: Du berätst zu unserem SaaS-Portfolio, identifizierst Nutzungslücken und begleitest Kunden bei der Einführung neuer Module * Churn-Prävention: Du erkennst Risikosignale frühzeitig und entwickelst Maßnahmen zur Stabilisierung – in enger Abstimmung mit Product, Support und Sales * Upsell & Cross-Sell: Du identifizierst Potenziale für Zusatzprodukte, erstellst individuelle Angebote und begleitest Kunden bis zum Abschluss * Reporting: Du pflegst CRM-Daten sorgfältig und bringst strukturiertes Kundenfeedback ins Product Management DEIN PROFIL * Erfahrung im Customer Success, Account Management oder lösungsorientierten B2B-Vertrieb – idealerweise im SaaS-Umfeld * Gutes Verständnis von IT-Produkten und Geschäftsprozessen sowie nachweisbare Erfolge in der Kundenentwicklung * Empathie, verkäuferisches Talent und Resilienz – du bleibst auch in schwierigen Kundensituationen lösungsorientiert und konstruktiv * Proaktive, eigenverantwortliche Arbeitsweise mit echter Service-Mentalität * Fließende Deutschkenntnisse, gute Englischkenntnisse sowie sicherer Umgang mit CRM-Systemen DEINE BENEFITS * Zusammenarbeit in einem empathischen und wertschätzenden Team * Strukturiertes Onboarding für Deinen guten Einstieg, begleitet von einem/einer “Mentor/Mentorin” * Du kannst Dein Wissen und Deine persönlichen Stärken zum Einsatz bringen, Dich weiterqualifizieren und entwickeln mit Hilfe von verschiedenen Lernformaten * Du hast die Möglichkeit an den Vorteilen unseres Hybrid Work Konzepts zu partizipieren, dies enthält das Arbeiten im Office, Home Office, mobile Work und Workation * Vielfalt an Benefits z. B. Altersvorsorge, Gesundheitsmanagement - bis hin zu Mitarbeiterrabatten * Gut erzogene Hunde sind an allen Standorten herzlich willkommen ICH FREUE MICH AUF DEINE BEWERBUNG Svenja Krüßel D-49835 Wietmarschen-Lohne Tel.: 0170-7888740 E-Mail: career@zvoove.com

Prewave

WHAT WE BUILD Most companies find out about supplier insolvencies, cyber attacks, factory fires or floods that affect their supply chain when it's already a crisis. Prewave exists to change that. We're an AI-native company giving BMW Group, Hilti and Lufthansa real-time visibility into supply chain risks before they become headlines.  We're looking for a Customer Support Specialist (f/m/d) who takes ownership of the point of contact role for procurement managers, compliance leads, and supply chain professionals at some of the world's largest companies from day one. Someone who uses AI as a default part of how they work - and knows when to trust their own judgment.  This role suits someone who is organized, takes ownership of their queue, and is comfortable communicating with senior stakeholders. You should be curious about the technical side of how support systems work and motivated by the idea of becoming a trusted point of contact for enterprise customers. Prior experience in B2B SaaS support is helpful but not required: we value the right attitude, reliability, and the willingness to learn. WHAT YOU'LL OWN YOUR DAY-TO-DAY You are the person our enterprise customers talk to when they need help. That means you need to be fast, precise, and professional. * Respond to inbound support cases via Intercom: answer questions, resolve user errors, and perform simple platform actions like user management and supplier uploads.  * When a request goes beyond what you can solve, route it to the right specialist team with enough context. * Own your queue: Track open cases, follow up on escalated tickets, and flag blockers before they become problems. * Spot patterns in the questions you receive and turn them into Help Center articles, internal documentation, or improvements to our AI bot's knowledge base. WHAT MAKES THIS ROLE DIFFERENT Our support function is still young, and you'll help shape the processes, tools, and workflows as we grow. * Work hands-on with AI: you'll help train, test, and improve our AI support bot as we expand what it can resolve without human intervention. * Define how we work: from triage logic to conversation scoring, you'll help build the processes and playbooks for a support function that's growing fast. * Have direct impact: with 200+ enterprise customers and growing, the way you handle and improve support directly shapes how global companies experience Prewave. WHAT WE ARE LOOKING FOR You are the right fit if you: * 1-4 years of experience in a customer-facing role (e.g. customer support) * Strong written and verbal communication in English. Additional languages are a plus (especially German). * Organised and reliable: you manage an open case queue without dropping things, meet commitments, and flag blockers early. * Customer-first mindset: you take customer problems seriously, follow through, and don't just process tickets.  * Comfortable learning new software tools quickly. You don't need to be technical, but you should be curious and not intimidated by platforms, AI tools, or new workflows. NICE TO HAVE * Familiarity with Intercom or comparable support platforms. * Exposure to enterprise customers, large organisations, or complex product environments. * Experience with structured triage or ticket routing in a multi-team setup. WHAT'S OUR WORKING STYLE We're a resilient AI-native team building an AI-native resilience product - and we hire for both. For us, AI-native has always meant humans and AI working together, not one replacing the other. We use tools like Claude and Gemini as a normal part of the job, to think faster, work smarter and spend less time on the repetitive stuff. We treat AI fluency as a skill like any other - something you build, experiment with and keep developing.  What that works alongside is real ownership. You'll have the space and the trust to figure things out your way - with a strong team around you and plenty of support when you need it. Things move fast here and the brief won't always be complete, but that's what makes the work interesting. The people who do best at Prewave are curious by default, go after things rather than wait to be handed them, and don't lose their footing when the plan changes. We score six values in every interview - creating positive impact, optimising for customer value, being an ambitious innovator, operating with urgency, doing things that make sense and collaborating with kindness - so you always know what we're looking for and can prepare accordingly.  THE PACKAGE Minimum EUR 36,000 gross annually. Flexible hours and hybrid working.  Your birthday off. MyClubs partnership. Mental health support. Regular health check-ups and initiatives. Company-wide training. Fun team events. Device of choice. Work from anywhere - up to 8 weeks a year.