B2B Customer Support Specialist (f/m/d)

NavVis

THE OPPORTUNITY The way B2B revenue teams operate is fundamentally reshaped by AI and most organizations haven’t caught up yet. The ones that move now won’t just be more efficient; they’ll see things their competitors can’t see, act on signals others miss, and compound that advantage quarter after quarter.  We’re building a Revenue Operations function designed for this moment. Not a back-office reporting team, but an operational intelligence engine that sits at the heart of how we generate, convert, and grow revenue. This role is central to that ambition.  As our AI-Enabled Revenue Operations Specialist, you will own three interconnected missions:  * Revenue Insights & Reporting: Build AI-enhanced analytics across the full funnel — pipeline health, conversion dynamics, QBR narratives, revenue forecasting — turning fragmented data into decisions that leadership and frontline teams act on weekly, not quarterly.  * Workflow Design & Optimization: Redesign how our revenue teams actually work together — from lead-to-opportunity handover (BDS to AE), to deal-to-customer transition (AE to CSM), to strategic account intelligence and action. Eliminate the friction and information loss that slow deals down and erode customer experience.  * GTM Intelligence from Conversational & Behavioral Data: Analyze insights from customer and sales conversations (via conversation intelligence tools) and product usage patterns to surface what resonates by industry, customer segment, or buyer persona — and translate those patterns into actionable directives for GTM strategy, sales plays, and campaigns.  This is not a data engineering role and not a traditional reporting seat. Your primary job is to understand business problems across the end-to-end revenue lifecycle — where leads stall, where handovers lose context, where customer signals go unnoticed — and then build practical, AI-powered solutions that give our revenue teams an unfair advantage.    HOW YOU WILL MAKE AN IMPACT Revenue Insights & Reporting  * Build and continuously improve funnel reporting across BDS, AE, and CSM stages, surfacing conversion rates, pipeline velocity, stage duration, and drop-off patterns that prompt action, not just observation.  * Prepare and automate QBR reporting packages that synthesize performance data, trends, and forward-looking indicators into narratives leadership can act on.  * Create revenue and bookings reports that connect pipeline activity to financial outcomes, supporting forecasting accuracy and resource allocation decisions.  * Use AI to accelerate insight generation — from automating data pulls and trend detection to generating draft narratives and anomaly alerts that would otherwise take days of manual analysis.  Workflow Design & Optimization  * Map, diagnose, and redesign the end-to-end lead-to-opportunity handover process between BDS and AE teams, eliminating information loss and reducing time-to-first-action.  * Design the deal-to-customer transition workflow from AE to CSM, ensuring account context, commitments, and expansion signals transfer cleanly into the post-sale motion.  * Build strategic account insight packages — AI-assisted briefs that combine CRM data, interaction history, usage patterns, and external signals into a single, actionable view for account teams.  * Collaborate with adjacent teams (Marketing, Customer Support) where workflows intersect, while keeping the primary focus on the BDS → AE → CSM spine.  GTM Intelligence  * Leverage conversation intelligence tools (for example, Fathom, Gong, or similar) to identify patterns in buyer objections, competitive mentions, feature requests, and messaging effectiveness, broken down by industry, segment, or deal stage.  * Combine conversational insights with product usage and behavioral data to identify which customer segments engage most deeply, where adoption stalls, and what signals predict expansion or churn.  * Translate these findings into concrete GTM directives — informing positioning, campaign targeting, sales plays, and customer success interventions with evidence rather than intuition.  Cross-Cutting  * Continuously evaluate and adopt AI tools and methods that create leverage for the Revenue Operations function and the broader revenue organization.  * Document solutions, workflows, and methodologies so they are maintainable and scalable beyond yourself.  * Act as a thought partner to revenue team leaders — translating their operational pain points into structured problems, and structured problems into working solutions.    WHAT WILL HELP YOU SUCCEED IN THE ROLE Required  * 3–5 years of experience in Revenue Operations, Sales Operations, or Business Analytics within a B2B technology or SaaS environment — OR a background in a commercial role (e.g. BDS, SDR, Account Executive, or Customer Success) where you experienced firsthand how broken processes and fragmented data hold revenue teams back, and you’ve since invested in building operational and AI skills to fix exactly those problems.  * Deep understanding of the B2B revenue funnel — you can explain what happens (and what goes wrong) between lead creation and customer renewal without looking at a diagram. Whether you learned this from an ops seat or from carrying a quota yourself, you know how deals actually move.  * Hands-on experience with CRM systems (HubSpot, Dynamics CRM, or comparable platforms) including report building, workflow configuration, and data quality management.  * Demonstrated ability to use AI tools (for example, Claude, ChatGPT, Copilot) for real operational work, producing outputs that teams relied on rather than one-off experiments.  * Technical fluency: you can read, understand, and adjust code that AI generates (SQL queries, API integrations, lightweight scripts). You don’t need to be a developer, but you can’t be afraid of a terminal.  * Experience with BI and reporting tools (Power BI, Tableau, Looker, or similar) — building dashboards and translating data into storylines.  Nice to Have  * Experience building agentic or automated AI workflows (e.g. multi-step prompts, API-connected AI pipelines, AI-driven alerting systems).  * Familiarity with integration and automation platforms (Zapier, Make, or similar) to connect systems across the revenue tech stack.  * Exposure to conversation intelligence tools (Fathom, Gong, Chorus, or similar) and extracting actionable patterns from interaction data.  * Experience working in a company scaling from mid-market to enterprise, where processes need to be built rather than inherited.    HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Kim Li (she/her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.   HOW WE WILL KEEP YOU SMILING * It's important to take a break from work! We offer 30 days of paid time off per year * Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy * Deutschlandticket subsidy to support sustainable travel using public transport * We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work! * We offer full visa and relocation support for international candidates * An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility * A competitive compensation package that values the skills and experience you bring * Up to 4000 EUR employee referral bonus  * Financial support for local language classes to help you in your journey of integrating into the culture!   ABOUT US NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we’re helping organizations make smarter decisions and build more efficient, connected operations.   With over 300 people from around 60 nationalities and offices around the globe, we’re proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds.   You’ll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you’ll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact.   We derive our strength from our diversity. NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply. Together with you, we build NavVis! If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.

Reonic

Customer Support Specialist — Spanish-Speaking Markets (Greentech) (m/f/d) Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!   Please note that for this role, C2 Spanish proficiency is required. This is a full-time position and you need to be based in São Paulo. What You Will Do * Be the first line of contact for our B2B clients across Latin America, responding quickly and clearly via chat and e-mail * Own Tier 1 support — handle day-to-day questions like platform access, password resets, onboarding steps and basic how-to guidance * Keep response times low and resolution times even lower — speed and clarity are your main KPIs * Identify when a question is beyond Tier 1 scope and escalate seamlessly to the CSM team, with full context documented * Log recurring issues and customer feedback and share them with the team to help improve our product and processes * Contribute to building a knowledge base of common questions and answers to help us scale support efficiently What Makes You a Great Fit * Fluent Spanish (native or C2 level) — this is mandatory * English proficiency is a strong plus * Previous experience in customer support, helpdesk or a similar high-volume, customer-facing role * Outstanding written communication skills — fast, clear, warm and professional * Strong sense of urgency: you understand that a quick first response changes how customers feel about us * No technical background required, but curiosity about software and willingness to learn the basics of our platform matters * Comfortable in a fast-moving startup environment where things change quickly and ownership is valued Why Join Us? * Be part of one of the fastest growing VC-backed startups in Germany, with 3000+ satisfied B2B customers * Work closely with an experienced CSM team and grow your understanding of the full customer success journey * Enjoy opportunities for personal and professional growth in a company that is scaling fast across LATAM * Perks include gym membership (Wellhub or TotalPass), daily Uber credit for in-office days, regular team events, MacBook or Windows notebook, English Classes and more * Receive competitive pay Even if you do not meet every requirement, we encourage you to apply! Imposter syndrome should not hold you back, we value communication skills and a can-do attitude above all. About Reonic At Reonic, we are on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we are growing fast — and we need YOU to help us deliver a fast, reliable support experience to our customers across Latin America.

Luminovo

🚀 YOUR ROLE Are you passionate about helping customers and teams get the most out of a powerful B2B platform? Do you enjoy turning complex product changes into clear, helpful content, and solving technical questions along the way? Then it’s an exciting time to join Luminovo. We’re scaling our product enablement function, both internally for our customer-facing teams and externally for our customers. As a Product Enablement Specialist, you’ll own and scale how product knowledge flows across Luminovo and out to our customers: from our Help Center and FinAI chatbot in Intercom, to the monthly product newsletter, to hands-on training in LumiAcademy. 🎯 PERFORMANCE OBJECTIVES To be successful in this role, you must excel in the following performance objectives: Customer support & experience * Own Intercom as DRI. Run our customer support in Intercom as the primary platform for an excellent customer experience, keeping first response time and time-to-close low. * Grow self-service. Continuously improve our FinAI chatbot and Help Center so customers can resolve questions on their own, and manage outbound messages (banners, pop-ups, product tours, newsfeed). Reporting & insights * Track the right KPIs. Run weekly analysis on outcome-driven metrics (first response time, time to close, chatbot resolution rate, conversation volume, CSAT) and surface insights for better decisions. Collaboration & gluework * Be the enablement hub. Serve as the binding force across Sales, CS, Marketing and Product, streamlining updates and driving feature adoption. * Partner with Product & Engineering. Maintain a reliable flow of product information and align early on upcoming releases and the actions they require. * Jump on customer calls when needed. Be comfortable joining video calls with customers when the situation calls for it. 🤓 WHOM YOU’LL BE WORKING WITH * The Product Enablement team (Fabian, Tine, and Ibrahim), who own Intercom, the Help Center, LumiAcademy and our product communication. * Our Product Managers and Engineers, to stay ahead of releases and translate them into clear enablement * Sales, Customer Success and Solution Engineers, whom you’ll enable with training and materials * Marketing & RevOps, to align on customer-facing product communication ⚡️ SKILLS, KNOWLEDGE, AND EXPERTISE Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here. We don't need you to be an expert in the electronics industry today. But you have to be willing to dive into it to understand our potential customers' unique situations and how our software tools can create value for them.   ⚡️ ABOUT LUMINOVO Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry. We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million. Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at. See what employees and candidates have to say about Luminovo on kununu and Glassdoor.