Floor Manager - Cecconi's Shoreditch, East London

Soho House

ABOUT US ...  Cecconi’s Amsterdam is part of the global Soho House brand, bringing classic Italian dining to life in a vibrant and elegant setting. Renowned for timeless dishes, a buzzing atmosphere, and warm, attentive service, Cecconi’s is a place where great food and genuine hospitality take centre stage. We offer an inspiring environment for hospitality professionals who take pride in craft, connection, and consistency. The Role We’re looking for an experienced Floor Manager to support the smooth day-to-day operations of Cecconi’s Amsterdam, our Italian restaurant within the Soho House family. In this role, you’ll be a visible presence on the floor, leading service, connecting teams, and ensuring an exceptional guest experience at every moment. You’ll work closely with both the floor and kitchen teams, supervising service, serving food and drinks, and maintaining a high standard of hospitality. Supporting the Restaurant Manager, you’ll play a key role in training, developing, and motivating the team while building genuine relationships with our members to create a true “home away from home” experience. WHAT WE’RE LOOKING FOR * Previous experience in a similar floor or restaurant management role * A strong team player with clear communication skills * Good time management, organisational, and administrative abilities * Flexible availability for evenings and weekends * Resilient and confident in handling busy or high-pressure situations * A genuine passion for food, beverage, and guest satisfaction 📍 Amsterdam | 🍝 Lively service, Italian warmth, strong leadership If you thrive on the floor, love leading teams, and take pride in delivering exceptional hospitality, we’d love to hear from you!    Benefits  Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * All houses membership * Salary above Horeca CAO * Travel allowance > 7.5km * Soho Friends Membership with discounts on F&B (50%), rooms and Cowshed * Introduce a star and you could be eligible to receive a €300 (gross) bonus

Soho House

The role… At Soho House a Reception Manager in an influential leader that finds passion in customer service and hospitality. Showcases leadership skills to guide the Reception team and provide members, guests and staff with outstanding customer service. The Reception Manager oversees the overall management of Club Reception, labor as well as supervising the floor, employees and employees-guests’ relations. A successful Reception Manager thrives in fast-paced environments and addressing sensitive member inquiries. Proven leader with excellent people skills and the ability to remain cool under pressure while still delivering outstanding service that lives up to the Soho House ethos!  Main Duties * Influential Leader, trainer and approachable mentor for process and ensure communication strategies / messaging are followed and consistency is maintained * Provide constructive feedback, coaching and training to managerial and non-managerial staff on guest relations and take an active role with the Management Team for the assessment, delivery and follow-up on training needs for staff. * Hire, train, develop, counsel, evaluate, and discipline staff, including performance reviews as well as supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards for Soho House & Co * Implement and carry out effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure * Organize, schedule and conduct staff meetings and agendas monthly * Responsible for staff schedule, payroll and understanding of upcoming business volumes to ensure proper coverage is maintained at the Reception Desk to support operating needs * Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed * Work with Reception Manager to establish and maintain department operating procedures * Manage day-to-day Club Reception operation and respond in courteous, professional, and rapid manner in order to resolve all difficulties * Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety Required Skills/Qualifications: * Minimum of 6+ years of equivalent work experience (3+ years Managing/Supervisory capacity) * Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team * Must have OpenTable, Salesforce and Opera experience is not a must but would be nice * Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. * Problem solving skills and bring conflict resolution to any anticipated or current matter * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment * Strong communication skills and ability to understand and follow written and verbal instructions * Flexible schedule and ability to work nights, weekends and holiday’s (as needed) Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry, or lift at least 20 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $80,000—$85,000 USD

Soho House

The Role…  At Soho House, a Bartender plays an essential part in delivering a premium beverage experience that is both memorable and personal. You will support the Bar Manager and Assistant Bar Manager and you’ll ensure that the bar is fully operational, stocked, and always presented to the highest standard Your main responsibility is to prepare and serve classic and contemporary cocktails, wines, and spirits with precision and flair, while creating a welcoming and sophisticated environment for our members and guests. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Prepare and serve a wide variety of drinks to a consistently high standard, including cocktails, spirits, wines, beers, and non-alcoholic beverages.  * Engage with members and guests in a warm, professional manner, remembering preferences and delivering a personalised experience.  * Maintain cleanliness, hygiene, and organisation of the bar before, during, and after service.  * Assist with stock rotation, inventory, and replenishment of supplies throughout the shift.  * Ensure compliance with licensing, health & safety, and hygiene standards always.  * Contribute to the development of new cocktail menus and seasonal drink offerings in collaboration with the bar team.  * Process orders accurately using the POS system and ensure all billing is completed to club standards.  * Collaborate effectively with the floor team, kitchen, and events department to ensure smooth and seamless service.  * Handle member queries and feedback confidently, escalating any concerns to management as appropriate.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 2 -3 years’ experience in similar capacity * Strong cocktail knowledge, including classics, techniques, and spirits.  * Exceptional interpersonal skills and a confident, calm presence during busy services.  * Ability to work efficiently while maintaining high standards and attention to detail.  * Experience working with POS systems, stock control, and basic reporting.  * Team player with a flexible, professional, and positive attitude.  * Fluent in English, both written and spoken.  * Personal License or willingness to obtain one (preferred).    The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP