Senior Business Systems Analyst

Senior Business Systems Analyst

Goodlord

📍 Location: London (E1) 🖥 Hybrid working as standard: 2 days a week in the office, the other 3 days remote (or office if you prefer) As part of our commitment to embedding AI across the business, we'd encourage you to share any experience using AI, automation or emerging technologies in your CV or application. We are looking for people who are curious, embrace new technology and can identify opportunities to create business value through AI. Our mission: * Two in five people in the UK rent their homes. Our mission? To be the gold standard platform for renting * We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution * Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! The Opportunity: * Own and optimise Salesforce and key business systems across Sales, Marketing, Support and Finance * Partner with stakeholders to improve operational processes and deliver scalable system solutions * Drive automation and AI-powered efficiencies using Salesforce’s latest AI capabilities to improve workflows and business performance * Work in a fast-paced scale-up environment where you can influence strategy, solve real business problems and make a visible impact What we need from you: * Strong hands-on Salesforce Sales Cloud administration, configuration and automation experience * Experience identifying opportunities to use AI and automation to streamline processes and improve operational efficiency * Ability to gather requirements, map processes and translate business needs into scalable system solutions * Proactive, solutions-focused mindset with experience managing integrations, working cross-functionally and thriving in a changing environment WHY YOU'LL LOVE BEING A GOODLORDIAN Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info). * Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally! * Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health * 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. * Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals * Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics WHAT’S NEXT? If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)! A full job spec is available on request. Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application. ** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer. No agencies please - we have tried and trusted partners we would turn to should we require support.

Senior Business Systems Analyst

Unknown Employer

Job Title: Senior Business Systems Analyst Status: Exempt Reports to: Manager - Enterprise Cores and Applications Department: Enterprise Lending Job Code: 11165 Pay Range: $102,000.00 - $110,000.00 Annually Location: Remote in California WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. WHO YOU ARE: You are a results-driven Senior Business Systems Analyst with expertise in translating complex business needs into innovative technology solutions. You excel at partnering with stakeholders, leading Agile initiatives, and managing enterprise-wide software solutions from requirements gathering through implementation and support. With strong analytical, problem-solving, and communication skills, you drive process improvements, optimize system functionality, and serve as a trusted technical advisor who delivers high-quality solutions that enhance operational efficiency and business performance. WHAT YOU'LL DO: * Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. * Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. * Provide high-quality analytical system solutions for key stakeholders. * Proactively identifies software functional gaps and opportunities of improvement. * Collaborates with product owners to create product backlog by using Agile practices. * Creates user stories with relevant acceptance criteria. * Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion. * Delivery Focus: * 10% Training and mentoring BSA I * 70% Project Support * 20% Department process improvement * Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. * Supports Agile practices and leads the improvement of service. * Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. * Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. * Operations Focus: * 10% Training and mentoring BSA I and BSA II * 20% Tickets and operational support requests * 70% Manage and support software upgrades * Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. * Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. * Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. * Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication. * Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. * Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. * Participate in on-call support for critical response to after hour application impairments or major outages as needed. QUALIFICIATIONS AND PREFERENCES: * Bachelor’s Degree in Information Technology, Project Management or Business Administration required * Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred * Equivalent work experience may be considered in lieu of a 4-year degree * 7+ years experience in financial or health services, including technical business analysis, product development and process improvement required * Experience working in an Agile environment or Azure eco system (DevOps) strongly preferred WHY JOIN US: Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2079 [https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2079] DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS: The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.   Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Remote

Senior Business Systems Analyst

Unknown Employer

Job Title: Senior Business Systems Analyst Status: Exempt Reports to: Manager - Enterprise Cores and Applications Department: Enterprise Lending Job Code: 11165 Pay Range: $102,000.00 - $110,000.00 Annually Location: Remote in CA WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. WHO YOU ARE: You are a results-driven Senior Business Systems Analyst with expertise in translating complex business needs into innovative technology solutions. You excel at partnering with stakeholders, leading Agile initiatives, and managing enterprise-wide software solutions from requirements gathering through implementation and support. With strong analytical, problem-solving, and communication skills, you drive process improvements, optimize system functionality, and serve as a trusted technical advisor who delivers high-quality solutions that enhance operational efficiency and business performance. WHAT YOU'LL DO: * Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. * Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. * Provide high-quality analytical system solutions for key stakeholders. * Proactively identifies software functional gaps and opportunities of improvement. * Collaborates with product owners to create product backlog by using Agile practices. * Creates user stories with relevant acceptance criteria. * Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion. * Delivery Focus: * 10% Training and mentoring BSA I * 70% Project Support * 20% Department process improvement * Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. * Supports Agile practices and leads the improvement of service. * Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. * Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. * Operations Focus: * 10% Training and mentoring BSA I and BSA II * 20% Tickets and operational support requests * 70% Manage and support software upgrades * Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. * Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. * Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. * Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication. * Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. * Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. * Participate in on-call support for critical response to after hour application impairments or major outages as needed. QUALIFICIATIONS AND PREFERENCES: * Bachelor’s Degree in Information Technology, Project Management or Business Administration required * Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred * Equivalent work experience may be considered in lieu of a 4-year degree * 7+ years experience in financial or health services, including technical business analysis, product development and process improvement required * Experience working in an Agile environment or Azure eco system (DevOps) strongly preferred WHY JOIN US: Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2079 [https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2079] DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS: The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.   Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Remote