Staff Software Engineer, Customer Administration

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. STAFF SOFTWARE ENGINEER (EAA) The Customer Administration Engineering (CAE) team within Coinbase's Enterprise Applications and Architecture org builds and operates Control Center, the secure platform powering customer data operations for approximately 7,000 internal users across CX, Compliance, Legal, Global Investigations, and Trust and Risk. As a Staff Software Engineer, you'll be the technical anchor driving Control Center's evolution from a human-specialist UI into a modular, AI-agent-ready operations platform exposing capabilities via MCP for both human and autonomous consumers. You'll lead architectural decisions, mentor engineers, and deliver high-impact platform capabilities at an exciting inflection point for the product. What you'll do: * Own the architecture and delivery of foundational platform capabilities including MCP tool registries, AI orchestration layers, risk-based access automation, and the away-team contribution model that enables product groups to build on Control Center safely and at speed. * Drive Control Center's evolution into an AI-agent-ready, headless operations platform by designing MCP procedure constructs, agentic guardrails, HITL orchestration, and evaluation frameworks for secure autonomous operations. * Lead technical direction across the team in partnership with the Engineering Manager and Product, authoring TDDs, running design reviews, decomposing complex initiatives into deliverable milestones, and mentoring engineers through code review. * Build highly reliable, secure distributed backend services, owning SLO definitions, observability instrumentation, incident response, and operational readiness for Tier-1 systems serving thousands of internal users and AI agents. * Partner across EAA, Product Engineering, and Security Engineering teams to deliver cross-functional outcomes and drive shared platform primitives that eliminate duplicated infrastructure. Required Skills and Experience: * 8+ years of software engineering experience with a demonstrated track record architecting and delivering large-scale, high-traffic distributed systems, including deep proficiency in backend service design, API development (gRPC, MCP, GraphQL), and scalable microservices architectures. * Proven ability to independently lead ambiguous, high-impact technical initiatives from whiteboard to production, writing high-quality, well-tested code that sets the standard across multi-team problem spaces. * Hands-on experience with cloud-native infrastructure including AWS, Kubernetes, Terraform, CI/CD pipelines, event-driven architectures (Kafka, MQ), distributed caching, and SQL or NoSQL databases. * Track record building secure, compliant internal tools or platforms with deep appreciation for security controls, access management, audit logging, and data governance in a regulated environment. * Experience building or integrating with agentic AI systems including MCP servers, LLM orchestration layers, RAG pipelines, HITL workflows, or evaluation and guardrail frameworks, with proficiency in Go and willingness to work across Python. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Job #: P67493 Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $218,025—$256,500 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Coupang

Company Introduction  We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.  We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.  Job Overview  Coupang relies on technology to provide on-time, fast delivery of products to customers every day. Fulfillment Technology focuses on managing highly scalable systems for Coupang that includes Inventory and Warehouse Management systems. Building highly available and scalable systems to handle billions of order & delivery transactions and support Coupang’s rapidly growing Product Commerce business is a complex architectural challenge. We are responsible for delivering products to millions of online shopping customers by improving order reconciliation with technology. To deliver on this challenge, we are looking for an experienced and passionate engineer who can design and build large-scale, multi-tiered, distributed services.  Key Responsibilities  * Demonstrate excellence resulting in scalable systems and services with the highest quality architecture and design.  * Responsible for designing, building, deploying and maintaining the core Workflow Platform Infrastructure. (e.g., Workflow Platforms - Temporal, Netflix Conductor etc.)  * Responsible for benchmarking the Platform, collecting metrics & publishing results.  * Responsible for measuring & ensuring reliability and uptime of the Platform with 99.995% guarantees.  * Responsible for capacity estimation & provisioning of cluster for different customer workloads.  * Responsible for production incident Monitoring & Alerting for the Platform.  * Detail oriented and hands on engineer who can analyze OSS Platform components and code.  * Dive deep into critical system issues, proactively addressing similar root causes, and raise the bar on Operational Excellence.  * Exposure to one of the SQL or NoSQL database systems. (Cassandra, MySQL etc.)  * Collaborate with other teams to make the platform open and extensible to unlock innumerable opportunities for innovations.  Qualifications  * 10+ years of experience working directly within engineering teams in a fast-moving environment.  * 10+ years of experience in developing and operating backend services and web applications.  * Experience building complex, high-performance, and highly available distributed software systems that have been successfully delivered to customers.  * Strong familiarity developing with Java and Spring Framework as well as experience in an AWS environment.  * Extensive experience in managing mission critical services with high throughput and low latency.  Preferred Qualifications  * Solid engineering skills as a lead engineer to coach and lead high performing software engineers and keep them motivated.  * Excellent communication skills to shepherd communication with end users, technical & business teams to collect requirements, describe product features, and develop technical designs to achieve business goals.  * Knowledge of Agile software engineering practices & patterns for the full software development lifecycle including coding standards, code reviews, build processes, testing, and live site operations.  * Demonstrated leadership in cross-functional, highly collaborative environment.  Minimum Qualifications:  * Bachelor’s degree and 7+ years of total experience    * Ability to solve problems through creative thinking and partnerships with other teams    * Ability to attain challenging targets through goal-setting and personal drive     Pay & Benefits  Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $174,000/year to $299,000/year. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. Annual bonus is 0-20% of the base salary. General Description of All Benefits  * Medical/Dental/Vision/Life, AD&D insurance    * Flexible Spending Accounts (FSA) & Health Savings Account (HSA)   * Long-term/Short-term Disability    * Employee Assistance Program (EAP) program    * 401K Plan with Company Match    * 18-21 days of the Paid Time Off (PTO) a year based on the tenure    * 12 Paid Holidays    * Up to 6 weeks of Paid Parental leave    * Pre-tax commuter benefits    * MTV - [Free] Electric Car Charging Station     General Description of Other Compensation       “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.     Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/   Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the recruiting process due to a disability, please contact us at usrecruiting@coupang.com.    Job Requisition ID: R0074201

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for an experienced Staff Machine Learning Engineer to join our Engineering team. This role is based in Bangalore, reporting to the Manager, Machine Learning Engineering. You will be responsible for building and maintaining large-scale distributed systems that power our entire ML pipeline, from data collection to real-time serving. You'll solve complex real-world business problems by partnering closely with data scientists and product teams to deliver impactful automation and intelligence. What you’ll do (Role Expectations) * Build and maintain large-scale distributed systems to support the whole pipeline including data collection, feature engineering, model training, model evaluation, model deployment, and real-time serving * Develop functional specifications, assess task requirements and scheduling, and participate in the development, debug, and support * Solve complex real-world business problems like threat detection and business intelligence by working closely with stakeholders including data scientists, product management, and product engineering teams Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * 5+ years of experience as a Software Engineer or ML Engineer * Experience with applying machine learning for improving key business metrics, optimized models for accuracy, latency * Experience with researching newer techniques, and innovating for building ML based solutions * Experience with algorithms in building out data collection/processing infrastructure, Machine Learning model training, and serving platforms * Deep expertise with cloud infrastructure (AWS) What Will Make You Stand Out (Preferred Qualifications) * Proven track record of designing, building and shipping end-end applications at scale * Experience identifying and solving problems in data using machine learning systems * Familiarity with multi-agent systems, agent architectures, prompt engineering and SOTA AI frameworks #LI-Hybrid #LI-AN4 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.