Staff Software Engineer, EAA CX

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. The Enterprise Applications & Architecture (EAA) Business Unit Delivery team builds and operates the internal platforms that help Coinbase scale. Within EAA, the Compliance CX Agent Experience team owns Agent Cockpit, the primary internal platform used by Coinbase's compliance agents and investigators to review cases, communicate with customers, access account and transaction data, and resolve compliance-related support queries. As a Staff Technical Program Manager, you'll own program delivery for this complex, high-impact platform, driving cross-functional execution to ensure agents and investigators have reliable, performant tools every day. What you'll do: * Own the program management framework for Agent Cockpit, including roadmap tracking, intake and prioritization, sprint planning, dependency management, and cross-team delivery execution. * Drive technical dependency coordination and platform migrations, translating upstream system changes (API deprecations, service integrations, data model changes) into internal delivery plans and engineering asks. * Lead launch readiness and operational risk management, owning security review coordination, production approvals, testing governance, and escalation when critical-path items stall. * Partner with Engineering on reliability, observability, and performance programs, including system health metrics, load testing, capacity planning, and backend monitoring to ensure platform stability at scale. * Manage cross-functional alignment across Engineering, Product, Security, Payments, Compliance Operations, and CX leadership, owning the rolling intake process for partner team requests and communicating prioritization decisions. * Support agent enablement by maintaining access patterns, JIT flows, role-based access guidance, and operational runbooks for agents, team leads, L&D, and partner engineering teams. Required Skills and Experience: * 8+ years of technical program management experience, including leading complex, multi-stakeholder programs in platform or internal-tools environments. * Proven experience coordinating engineering dependency management and API/interface migrations across teams when upstream platforms change, with the ability to translate technical complexity into clear delivery plans. * Demonstrated ability to drive security reviews, launch-readiness processes, and operational risk workflows in production environments, including capacity planning, observability, and performance measurement. * Experience working in regulated or compliance-heavy environments with internal users such as investigators, agents, or operations teams, operating as the sole program leader across highly technical stakeholders. * Experience applying Agile, Lean, or similar delivery frameworks to real-world execution, with experience managing technical backlogs and writing technical PRDs. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.   Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $176,035—$207,100 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.   Staff Software Engineer, Customer Administration The Customer Administration Engineering (CAE) team is a core pillar of Coinbase's Enterprise Applications and Architecture (EAA) org, responsible for building and operating the secure, foundational platforms that power customer data operations across Coinbase. Our flagship product, Control Center, is Coinbase's secure system of action for internal specialists across CX, Compliance, Legal, Global Investigations, Trust and Risk, and dozens of other teams. It serves approximately 7,000 internal users via its UI and powers a growing ecosystem of internal tools and AI automation via its backend APIs and MCP. We are at an exciting inflection point: evolving Control Center from a human-specialist UI into a modular, AI-agent-ready operations platform. As a Staff Software Engineer, you will be a technical anchor for the CAE team, driving architectural decisions, mentoring engineers, and leading the delivery of high-impact, cross-cutting platform capabilities. What You'll Do * Architect and deliver foundational platform capabilities including MCP tool registries, AI orchestration layers, risk-based access automation, and the away-team contribution model that enables product groups across Coinbase to build on the platform safely and at speed * Drive the evolution of Control Center into an AI-agent-ready, headless operations platform, designing and implementing MCP procedure constructs, agentic guardrails, HITL orchestration, and evaluation frameworks that enable both human and autonomous AI agents to execute sensitive customer operations securely * Partner with the Engineering Manager and Product counterparts to define architectural roadmaps, author TDDs, lead design reviews, decompose complex initiatives into deliverable milestones, and raise the engineering quality bar through code review and mentorship * Build and maintain highly reliable, secure, distributed backend services, owning SLO definitions, observability instrumentation, incident response, and operational readiness for Tier-1 platform systems * Collaborate across EAA engineering teams, Product Engineering, and Security Engineering to deliver cross-functional outcomes and drive shared platform primitives that eliminate duplicated infrastructure across the portfolio REQUIRED SKILLS AND EXPERIENCE * 8+ years of hands-on software engineering experience, with a demonstrated track record of architecting and delivering large-scale, high-traffic distributed systems in production, including deep proficiency in backend service design, API development (gRPC, MCP, GraphQL), and scalable microservices architectures * Proven ability to independently lead ambiguous, high-impact technical initiatives from whiteboard to production, writing high-quality, well-tested code and setting the standard for others across complex, multi-team problem spaces * Strong experience with cloud-native infrastructure and the modern backend stack: AWS, Kubernetes, Terraform, BuildKite/CircleCI, event-driven architectures (Kafka, MQ), distributed caching (Redis/Memcached), and proficiency in SQL and/or NoSQL databases * Track record of building secure, compliant internal tools or platforms, with deep appreciation for security controls, access management, audit logging, data governance, and engineering rigor in a regulated financial services environment * Experience building or integrating with agentic AI systems, including MCP servers, LLM orchestration layers, RAG pipelines, HITL workflows, or evaluation and guardrail frameworks for production agentic workloads * Proficiency in Go (Golang) as a primary backend language, with willingness to work across Python where applicable in the evolving AI stack * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.   Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): ₹9,424,500—₹9,424,500 INR * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. ABOUT THE ROLE Legora AB is looking for a Staff Software Engineer to play a lead role in shipping high-impact features and building scalable systems. In this senior position, you’ll own delivery of technical solutions from design through production, driving innovation while collaborating closely with Product, Engineering, and other teams. WHAT YOU’LL DO * Architect, design, and ship new features with a focus on speed, quality, and reliability * Collaborate cross-functionally to translate business needs and product ideas into robust technical solutions * Lead engineers through the full software development lifecycle—from ideation and scoping to development, release, and ongoing optimization * Champion automation and process improvements that accelerate feature delivery and maintain technical excellence * Ensure code quality, documentation, and compliance standards are met as features move from prototype to release * Mentor engineers and foster a collaborative, high-trust environment that values rapid delivery WHO YOU ARE * Extensive experience in software engineering, with a history of shipping impactful features in complex systems * Deep understanding of system design, software architecture, and modern development practices * Effective technical leader and mentor who prioritizes feature delivery without sacrificing quality * Exceptional collaborator and communicator, comfortable working across disciplines and with stakeholders at all levels * Advocate for continuous delivery, automation, and process efficiency Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.