Staff Technical Program Manager, CX Agent Experience

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. STAFF SOFTWARE ENGINEER (EAA) The Customer Administration Engineering (CAE) team within Coinbase's Enterprise Applications and Architecture org builds and operates Control Center, the secure platform powering customer data operations for approximately 7,000 internal users across CX, Compliance, Legal, Global Investigations, and Trust and Risk. As a Staff Software Engineer, you'll be the technical anchor driving Control Center's evolution from a human-specialist UI into a modular, AI-agent-ready operations platform exposing capabilities via MCP for both human and autonomous consumers. You'll lead architectural decisions, mentor engineers, and deliver high-impact platform capabilities at an exciting inflection point for the product. What you'll do: * Own the architecture and delivery of foundational platform capabilities including MCP tool registries, AI orchestration layers, risk-based access automation, and the away-team contribution model that enables product groups to build on Control Center safely and at speed. * Drive Control Center's evolution into an AI-agent-ready, headless operations platform by designing MCP procedure constructs, agentic guardrails, HITL orchestration, and evaluation frameworks for secure autonomous operations. * Lead technical direction across the team in partnership with the Engineering Manager and Product, authoring TDDs, running design reviews, decomposing complex initiatives into deliverable milestones, and mentoring engineers through code review. * Build highly reliable, secure distributed backend services, owning SLO definitions, observability instrumentation, incident response, and operational readiness for Tier-1 systems serving thousands of internal users and AI agents. * Partner across EAA, Product Engineering, and Security Engineering teams to deliver cross-functional outcomes and drive shared platform primitives that eliminate duplicated infrastructure. Required Skills and Experience: * 8+ years of software engineering experience with a demonstrated track record architecting and delivering large-scale, high-traffic distributed systems, including deep proficiency in backend service design, API development (gRPC, MCP, GraphQL), and scalable microservices architectures. * Proven ability to independently lead ambiguous, high-impact technical initiatives from whiteboard to production, writing high-quality, well-tested code that sets the standard across multi-team problem spaces. * Hands-on experience with cloud-native infrastructure including AWS, Kubernetes, Terraform, CI/CD pipelines, event-driven architectures (Kafka, MQ), distributed caching, and SQL or NoSQL databases. * Track record building secure, compliant internal tools or platforms with deep appreciation for security controls, access management, audit logging, and data governance in a regulated environment. * Experience building or integrating with agentic AI systems including MCP servers, LLM orchestration layers, RAG pipelines, HITL workflows, or evaluation and guardrail frameworks, with proficiency in Go and willingness to work across Python. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Job #: P67493 Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $218,025—$256,500 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Mongodb

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model, or remote within Ireland. THE RIGHT CANDIDATE FOR THIS ROLE WILL BE: * Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs * Experienced with 10 years of Software development background, with Cloud storage and compute products * Experience with Service Oriented Architecture and Cloud Infrastructure * Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps * Skilled at communicating across a diverse set of engineers and stakeholders * Hyper-organized and capable of coordinating across multiple independent work streams and organizations * A role model for effective execution practices, driven by an attuned sense of priority and urgency * Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture * Trained in working with project tracking software (e.g. Jira, Rally, MS Project) * Familiar with MongoDB or a comparable technology * Interested in business automation work such as scripting in Python, Google Apps Script and Slack POSITION EXPECTATIONS: * Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery * Recognize patterns in a sea of information and take action accordingly * Design, maintain, and improve the processes and tools that power program delivery * Build strategic partnerships with Product and Engineering stakeholders * Expand knowledge into new domains as called upon * Act as a mentor to junior TPMs and lead by example * Embody MongoDB's core values and leadership principles ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3263275656

Mongodb

As a Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to deliver Observability features and platform capabilities for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program. We are looking to speak to candidates who are based in Dublin for our hybrid working model. THE RIGHT CANDIDATE FOR THIS ROLE WILL BE: * Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs * Experienced with 5 years of Software development background, with Cloud storage and compute products * Experience with Service Oriented Architecture and Cloud Infrastructure * Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps * Skilled at communicating across a diverse set of engineers and stakeholders * Hyper-organized and capable of coordinating across multiple independent work streams and organizations * A role model for effective execution practices, driven by an attuned sense of priority and urgency * Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture * Trained in working with project tracking software (e.g. Jira, Rally, MS Project) * Familiar with MongoDB or a comparable technology * Interested in business automation work such as scripting in Python, Google Apps Script and Slack. POSITION EXPECTATIONS: * Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery * Recognize patterns in a sea of information and take action accordingly * Design, maintain, and improve the processes and tools that power program delivery * Build strategic partnerships with Product and Engineering stakeholders * Expand knowledge into new domains as called upon * Act as a mentor to junior TPMs and lead by example * Embody MongoDB's core values and leadership principles ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273486842