Staff Technical Program Manager

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, team management, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects to help craft the company's future. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. We're looking for a Staff Software Engineer to join in building AI agents for Toast's Team area, which is part of the Fintech line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. You'll play a key roll* in the design, development, and delivery of autonomous agents that transform how restaurant owners manage their workforce, blending cutting-edge AI with practical restaurant operations. A day in the life (Responsibilities) * Be hands-on in developing and shipping Team Agent products that leverage LLMs and agentic frameworks * Flex your full-stack development muscles with challenging end-to-end tasks in a supportive, collaborative team environment * Partner with product managers, designers, and fellow engineers to build autonomous agents that transform restaurant workforce management * Participate in designing, estimating, implementing, testing, and debugging end-to-end agent solutions * Adopt and advocate for bleeding-edge spec-driven development and agentic development practices * Mentor developers through code-pairing and detailed code, architecture, and project reviews * Champion best practices for agent development, deployment, and quality life cycles * Actively contribute to product design and feature selection discussions for the Team Agent space   What you'll need to thrive (Requirements) * Strong foundation in Java, Kotlin or other object oriented language(s) * Experience with modern web standards and technologies (e.g. React, TypeScript, REST, GraphQL) * Experience or strong interest in using coding agents and adopting agentic development practices * Passion for building autonomous agents and working with LLMs * A proven track record of building partnerships across engineering, product, customer success, and other stakeholders * Experience and interest in mentoring peers * Experience maintaining a high bar for quality, and guiding teams to hold a high bar for the technical quality of their deliverables. * Strong customer empathy and a drive to make their lives better through a thoughtful user experience, robust technical solutions, and continuous product improvement Special Sauce* (Nonessential Ingredients) * Experience designing agentic products * Experience building systems that leverage LLMs and other ML models * Experience with event-driven distributed systems * Solid understanding of workforce management * Solid understanding of restaurant operations   #LI-REMOTE #BI-Remote AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, team management, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects to help craft the company's future. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. We're looking for a Staff Software Engineer to join in building AI agents for Toast's Team area, which is part of the Fintech line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. You'll play a key roll* in the design, development, and delivery of autonomous agents that transform how restaurant owners manage their workforce, blending cutting-edge AI with practical restaurant operations. A day in the life (Responsibilities) * Be hands-on in developing and shipping Team Agent products that leverage LLMs and agentic frameworks * Flex your full-stack development muscles with challenging end-to-end tasks in a supportive, collaborative team environment * Partner with product managers, designers, and fellow engineers to build autonomous agents that transform restaurant workforce management * Participate in designing, estimating, implementing, testing, and debugging end-to-end agent solutions * Adopt and advocate for bleeding-edge spec-driven development and agentic development practices * Mentor developers through code-pairing and detailed code, architecture, and project reviews * Champion best practices for agent development, deployment, and quality life cycles * Actively contribute to product design and feature selection discussions for the Team Agent space   What you'll need to thrive (Requirements) * Strong foundation in Java, Kotlin or other object oriented language(s) * Experience with modern web standards and technologies (e.g. React, TypeScript, REST, GraphQL) * Experience or strong interest in using coding agents and adopting agentic development practices * Passion for building autonomous agents and working with LLMs * A proven track record of building partnerships across engineering, product, customer success, and other stakeholders * Experience and interest in mentoring peers * Experience maintaining a high bar for quality, and guiding teams to hold a high bar for the technical quality of their deliverables. * Strong customer empathy and a drive to make their lives better through a thoughtful user experience, robust technical solutions, and continuous product improvement Special Sauce* (Nonessential Ingredients) * Experience designing agentic products * Experience building systems that leverage LLMs and other ML models * Experience with event-driven distributed systems * Solid understanding of workforce management * Solid understanding of restaurant operations   #LI-HYBRID #BI-Hybrid AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As part of this mission, we know people, staff and guests, speak multiple languages, and we want to provide them the best hospitality experience by communicating with them in their preferred language. As Engineering Manager, Internationalization & Translation, you will lead a small, high-impact engineering team responsible for driving Toast’s internationalization strategy and product translation across R&D. This team will work across a large number of engineering teams to make internationalization easier, safer, and more consistent. You will help the team build intuitive tooling, define practical standards, create operational processes, and drive adoption of i18n and translation practices across Toast’s product development lifecycle. This is a role for an engineering leader who combines platform thinking, customer empathy, operational discipline, and strong cross-functional influence. You should be comfortable understanding the needs of internal engineering customers, building mechanisms that scale, and creating clarity in a space where success depends on both technical systems and organizational adoption. A day in the life (Responsibilities) * Lead the technical vision and execution for Toast’s internationalization and translation platform, driving business impact across the customer lifecycle by providing a multi-lingual product. * Define and drive the technical and operational strategy for scalable product translation across Toast R&D, covering 100s of repo’s and systems. * Bring AI first approach to reducing manual effort, improving translation workflows, accelerating issue resolution, and increasing operational leverage. * Establish and evangelize internationalization best practices across engineering, including patterns for locale-aware product development, translation readiness, quality, testing, release workflows, and maintainability. * Build outcome-oriented operating mechanisms, including metrics and monitoring, that help teams adhere to i18n practices, track translation quality and adoption, detect gaps early, and resolve issues quickly when they arise. * Coach and mentor engineers, helping them grow technically and as leaders. * Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist. What you'll need to thrive (Requirements) * 3+ years of experience leading high performing engineering teams, with experience of  platform teams or teams where internal developers were the primary consumer or end user. * Solid background in modern web architecture, including component libraries, build systems, CI CD, and developer tooling. * A process-driven approach to engineering leadership, with experience creating operating mechanisms, metrics, monitoring, and feedback loops that improve outcomes over time. * Demonstrated success partnering with product stakeholders to drive measurable outcomes. * Ability to translate broad strategic goals into clear technical roadmaps and execution plans. * Solid  communication and leadership skills with experience influencing senior technical and product leaders. * Track record of mentoring engineers and building inclusive, high ownership teams. Nice to Haves: * Background in internationalization, localization, translation or developer tooling *** This is a hybrid role requiring in-office presence two days per week *** AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.