Director, Technical Account Management

Director, Technical Account Management

Datadog

Datadog is seeking a Director, Technical Account Management (TAM) for the EMEA region to join our high-growth organization and world-class Technical Post Sales (TPS) Team. You will own the strategy, growth, and execution of a team of 25–30 today, with a clear mandate to scale to 50–70+ over the next two to three years. You will be building organizational infrastructure, developing first-line leaders, and establishing scalable processes before they're needed. TAMs are technical experts who provide paid "white glove" technical services to our largest customers, supporting adoption and providing guidance across the comprehensive Datadog product suite. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. This is a senior leadership role where you will set the technical post-sales vision for all of EMEA, own executive relationships with key accounts, evangelize the TPS offering at scale, and grow services revenue across the region. At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. WHAT YOU'LL DO: * Scale the EMEA TAM organization from 25–30 to 50–70+, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth. * Lead a team of managers and senior TAM ICs across EMEA, ensuring customer success, retention, and expansion at high standards of technical delivery. * Own the commercial strategy for the TPS program, partnering with Sales to position, price, and sell TAM services as a core part of the Datadog value proposition. * Define and execute regional OKRs aligned with global TPS goals, driving accountability through your leadership team each quarter. * Lead executive-level recruiting and build a leadership pipeline from within, developing managers who can in turn scale their own teams. * Serve as executive sponsor for strategic EMEA accounts, engaging at the C-suite level to reinforce value, resolve escalations, and identify expansion opportunities. * Partner with global TPS, Product, Sales Engineering, CS, and Enablement to standardize and evolve the TAM offering, customizing for regional needs where warranted. * Establish operational rigor: clear metrics, health scorecards, capacity planning, and forecasting to give full visibility into team performance and customer outcomes. * Drive talent development programs such as performance reviews & career growth plans, focusing on building future leaders within the organization and motivating, growing, & retaining top talent.   WHO YOU ARE: * 8+ years leading Professional Services, TAM, or Sales Engineering teams, with demonstrated success scaling an organization from fewer than 25 to 50+ headcount. * Experience managing managers: you hire and develop first-line leaders and have a track record of building leadership depth within your orgs. * Commercially minded, with direct experience selling or co-selling services and a history of growing services revenue; you position TAM as a value driver, not a cost center. * Technically fluent across infrastructure, cloud platforms (AWS, Azure, GCP), observability, and monitoring, credible with practitioners and C-level executives alike. * A strategic operator who pairs vision with execution: you set direction, build the systems to support it, and develop your team's ability to operate independently. * 3–5+ years earlier in your career as a TAM, Solutions Architect, or equivalent client-facing technical IC, giving you firsthand credibility with your team. * Willing and able to travel up to 50% of the time across the EMEA region.   BONUS POINTS: * Experience redesigning organizational structures mid-growth: building new team shapes or specializations as a business scales. * Track record evangelizing cloud adoption, observability, or security to C-level and board-level stakeholders across EMEA. * Hands-on experience with Datadog or other leading cloud monitoring and observability platforms. * Multilingual or deep experience navigating multi-cultural teams across EMEA markets. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. BENEFITS AND GROWTH: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Account Director

RTB House

Location: Milan, Italy (Hybrid)   We Are:  RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.  Our Italian team consists of 23 people and is an integral part of our company’s EMEA presence. We combine local expertise with our broader company vision, ensuring innovative solutions that align with diverse market needs. The Account Management Team is at the heart of our success. We work hand in hand with clients to maximize campaign performance and expand partnerships, playing a crucial role in both revenue growth (upselling & cross-selling) and building long-term relationships. Why RTB House? If you’re looking for a place where you can combine your analytical mindset, commercial drive, and ability to build strong client relationships - becoming a trusted advisor and valued partner - RTB House could be the right fit for you! You will: * Manage and grow a portfolio of strategic client accounts, ensuring long-term success and satisfaction; * Strengthen client relationships through regular presentations, performance reviews, and in-person meetings; * Identify growth opportunities and maximize revenue via upsell and cross-sell initiatives; * Conduct in-depth campaign analysis, translating data into actionable insights and recommendations; * Build tailored strategies aligned with client goals; * Collaborate closely with Sales and Technical Account Management teams to ensure smooth onboarding and ongoing support; * Monitor key KPIs and campaign margins, proactively suggesting optimizations; * Obtain, review and process campaign orders; ensure timely payments for our services.  Desired Experience:  * 8+ years of experience in digital advertising; * Preferably experience working in AdTech within DSPs, agencies, or advertisers (performance and/or awareness campaigns); * Strong analytical and reporting skills, with Excel and PowerPoint proficiency; * Proven ability to manage clients directly and drive commercial opportunities; * Excellent communication and presentation skills, with confidence engaging senior stakeholders; * A consultative mindset: understanding client needs and translating them into actionable solutions; * Results-driven, proactive, and problem-solving approach; * High level of motivation, willingness to learn and a positive, can-do attitude; * Bachelor’s degree or equivalent; * Fluency in Italian and English (C1 level); * Based in Milan. We Offer:  * A unique chance to join one of the most dynamic players in digital advertising (1000+ specialists in 30+ markets, 3,000+ live campaigns worldwide); * Competitive package: base salary + bonus, meal vouchers, personal development budget; * Hybrid working model promoting real work-life balance; * An amazing onboarding process to make sure you are equipped with all the necessary knowledge and tools to excel; * Unique learning opportunities from commercial and HQ business support teams; * Numerous opportunities to build your own path of self-development; * Team building events and trips away! Work in a truly international environment with dynamic people in one of the fastest-growing segments of online advertising!   Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.

Senior Director, Enterprise Delivery and Growth

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Enterprise Solutions team partners with North America's largest grocery and retail chains to power their digital commerce through StorefrontPro, FulfillmentPro, CarrotAds, and adjacent software products. We're seeking a Senior Director, Enterprise Delivery and Growth to serve as the leader for this software portfolio — accountable for the full retailer experience from first implementation through ongoing growth and renewal. In this highly visible, impact-driven role, you will lead three Director-led organizations — Retailer Delivery (implementations), Enterprise Architecture & Engineering (solutions architecture, technical account management, and forward-deployed engineering), and Retailer Success (post-live growth and expansion) — and own the outcomes that matter: time-to-live, implementation quality and CSAT, adoption velocity, net revenue retention (NRR), and expansion GTV. You'll partner closely with Business Development, Product, Engineering, Data Science, and support teams to align roadmaps, operating models, and tooling that reduce complexity and scale outcomes without linear headcount growth. This is a roll-up-your-sleeves leadership opportunity for someone who thrives in a fast-paced, BD-led commercial environment, brings executive presence with enterprise retailers, and can set high standards while empowering senior leaders. The role is remote across the United States and Canada, with a preference for proximity to Toronto for key cross-functional collaboration. About the Job * Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm, owning the software portfolio's business outcomes end to end — including NRR, expansion GTV, gross revenue retention, time-to-live, implementation quality, and post-live adoption velocity. * Lead and set the strategic agenda for three Director-led teams — Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success — evolving post-sale engagement from feature enablement toward consultative business advisory that drives retailer ecommerce P&L results. * Build a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists who engage retailer executives on strategy, merchandising, and operations — not just platform configuration — and who can influence roadmap adoption. * Define and operationalize the joint BD-CS operating model for enterprise accounts, setting soft standards and shared expectations that preserve BD's commercial leadership while ensuring consistent, high-quality execution and escalations. * Set the strategic standard for enterprise implementations and own time-to-live as a business lever; champion tooling, automation, and platform investments with Product and Engineering that improve launch speed, activation, and quality at scale. * Design the implementation-to-success motion as an intentionally managed lifecycle (not a document handoff), ensuring launches transition seamlessly into early-lifecycle growth with clear ownership and accountability. * Lead the Enterprise Architecture & Engineering organization — encompassing solutions architecture, technical account management (TAM), and forward-deployed engineering — to drive technical delivery excellence, ecosystem and API adoption, integration quality, and platform reliability across the retailer portfolio. * Represent the portfolio narrative to executive leadership — integrating delivery performance, post-live growth, pipeline risk, and outlook — while maintaining executive presence with retailer counterparts during high-stakes moments. About You Minimum Qualifications * 12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company. * Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes. * Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR, and expansion. * Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through renewal/expansion). * 5+ years managing Director-level leaders across distinct functional disciplines, with a track record of setting standards and holding senior leaders accountable without micromanagement. * Proven success operating in a BD/Sales-led commercial environment and establishing shared norms across BD, Delivery, and CS without imposing rigid process. * Experience leading or directly managing a solutions architecture, technical account management, or professional services engineering function, with an understanding of how technical delivery teams complement commercial account teams on shared enterprise accounts. * Demonstrated ability to integrate technical and commercial organizations under a unified operating model — including solutions architecture, technical account management, and engineering functions alongside commercial success teams — while preserving functional depth and career paths within each discipline. * Deep familiarity with enterprise retail, grocery, or adjacent complex B2B domains, including how large retailers evaluate, implement, and scale technology solutions. Preferred Qualifications * Track record of improving time-to-live and implementation quality at scale, with measurable gains in launch speed, activation rates, or delivery consistency. * Experience transforming CS from reactive enablement to proactive business advisory, including talent strategy, operating model, and tooling changes. * Hands-on design of implementation-to-success motions where delivery and success run in parallel on the same accounts. * Experience running commercial success and technical account management as distinct disciplines within the same organization, with clear role boundaries, shared account ownership models, and escalation protocols. * Track record of building or scaling a TAM or technical success function — including defining the role boundary between TAM, solutions architecture, and support — with clear career ladders that attract and retain technical talent. * Background operating across multiple software business lines with distinct GTM and delivery motions and establishing cross-portfolio coordination standards. * Familiarity with tiered CS models (high-touch for strategic accounts and scaled/digital for the long tail) and when to apply each. * Experience applying AI to augment CS, TAM, and delivery workflows to scale coverage and quality without linear headcount growth. * Background in or strong exposure to grocery, retail technology, ecommerce platforms, or supply chain software. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $317,000—$334,500 USD WA $303,000—$320,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $291,000—$307,000 USD All other states $264,000—$278,500 USD