Senior Global Events Manager, SIGNAL Operations Lead

Sr. Global Event Manager, Event Content Strategy and Production

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Sr. Global Event Manager, Event Content Strategy and Event Production. About the job This position is needed to lead event content strategy, agenda architecture, speaker experience, and production readiness across Twilio’s priority flagship and internal events. This role serves as an in-house event content strategist and executive producer for high-visibility programs including SIGNAL, SIGNAL World Tour, and SKO. You will translate business priorities, product narratives, audience needs, speaker moments, and production requirements into cohesive, high-quality event experiences that are strategically sound, operationally feasible, and polished onsite. Responsibilities In this role, you’ll: * Lead content strategy, session architecture, speaker experience, and production readiness across priority Global Events programs. * Translate business objectives, product priorities, audience needs, and executive direction across sessions for keynotes, breakouts, workshops, executive sessions, livestream, on-demand content, and special programming. * Develop agenda frameworks in partnership with the flagship events team across general sessions, breakouts, workshops, customer moments, sponsor content, executive programs, and special experiences to ensure strong attendee value and alignment to business, product, and GTM priorities. * Partner with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales, executive stakeholders, production partners, and the broader Global Events team to drive alignment across content, agenda, speaker, and production workstreams. * Define and maintain production standards across general session, breakout rooms, livestream, on-demand content, and priority content experiences to ensure production decisions support the event narrative, speaker needs, audience engagement, accessibility, and Twilio brand expectations. * Oversee speaker readiness strategy, including milestone planning, rehearsal approach, deck review timelines, know-before-you-go communications, content lock dates, and onsite support models for executives, customers, internal speakers, partners, and breakout speakers. * Guide content operations workflows, including call for presentations, CMS / Sessionboard management, agenda data, session metadata, speaker records, reporting, dashboards, deck tracking, brand / legal review, and production handoffs. * Manage production partner and AVL collaboration by defining technical requirements, reviewing production scope, supporting vendor selection, and ensuring production plans are realistic, cost-conscious, and aligned to Twilio standards. * Create and maintain integrated workbacks, decision paths, escalation models, playbooks, templates, review workflows, and operating models that enable cross-functional teams to execute with clarity. * Identify content, speaker, agenda, and production risks early; escalate blockers clearly; recommend solutions; and drive timely decisions with the appropriate stakeholders. * Lead post-event retrospectives for content, agenda, speaker experience, and production workstreams, capturing learnings and improving scalable playbooks for future programs. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 7+ years of experience in event content strategy, event production, agenda development, speaker experience, executive events, or large-scale B2B event programming. * Experience serving as an internal Executive Producer, senior content lead, or senior production lead for complex events with multiple stages, speaker types, stakeholder groups, and production dependencies. * Experience building event content strategies that connect business priorities, audience needs, agenda architecture, speaker strategy, and production execution into a cohesive attendee experience. * Experience working with executive stakeholders and cross-functional partners, including Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Relations, Sales, production partners, and event teams. * Strong understanding of production planning, show flow, stage experience, breakout production, livestream, on-demand content, rehearsal planning, and onsite execution. * Experience overseeing content operations workflows, including CFP, CMS or agenda management, speaker resources, deck collection, brand / legal review, and production lock. * Strong project management skills, including the ability to build workbacks, playbooks, templates, escalation paths, decision logs, and operating models that help teams execute with clarity. * Excellent communication, executive presence, and stakeholder management skills, with the ability to influence senior leaders, communicate tradeoffs, and make clear recommendations in complex or ambiguous situations. * High attention to detail and a strong quality bar for narrative clarity, attendee experience, speaker readiness, brand alignment, and production polish. Desired: * Experience supporting large-scale technology, SaaS, developer, customer, sales, or executive events. * Experience with event content platforms, agenda management tools, CMS workflows, or speaker management systems such as Sessionboard, Swoogo, RainFocus, Airtable, or similar tools. * Experience partnering with Product Marketing or Brand teams on keynote narratives, product launches, demos, customer stories, or executive moments. * Experience building scalable content, production, and speaker readiness playbooks across flagship, regional, internal, or repeatable event programs. * Comfort operating in a fast-paced, matrixed environment with shifting priorities, multiple stakeholders, and high-visibility deadlines. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320 - $132,900. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700. * Based in the San Francisco Bay area, California: $125,040 - $156,300. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information  Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Presales Architect

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Presales Architect on the Twilio.org team! About the job This position is needed to enable our public sector, healthcare, non-profit and NGO customers to build the future of communications. The Presales Architect is a critical part of the sales team focused on our Twilio.org segment. Twilio’s Presales Architects are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Presales Architects should be comfortable engaging with decision makers, demonstrating product capabilities, and creating solution designs based on customer needs and requirements.  As a Presales Architect you will be a recognized pre-sales expert and technical influencer by sales leaders. You will run even the most complex opportunities independently.  Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. This is the go-to technical person for the sales team who mentors and uplifts their peers. You will work independently but actively prevent yourself from becoming a single point of failure within the team.  You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions. Responsibilities In this role, you’ll: * Partner with Account Executives and Partner Account Managers to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions. * Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs. * Establish yourself as a trusted advisor to our customers’ senior leadership teams, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. * Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders * Proactively identity team or organizational needs, documenting them in depth and evaluating the criticality of the need and then proposes strategies to implement the solutions * Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations * Mentor less experienced Presales Engineers and often act as a facilitator or team leader * Able to be a presenter at Twilio-sponsored, industry and internal events Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting * Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers * Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution * Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers. * Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy. * Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels. * Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests. * Previous software development experience or working knowledge in one or more of the following areas: * Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. * Previous experience in Telecom, SIP, Contact Center, or Security * Experience with sales methodologies * Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience * Previous experience working with partners (i.e. channel, System Integrator, ISV, etc.) * Proven experience integrating modern AI productivity tools (e.g., LLMs, technical writing assistants, or AI-driven demo platforms) into your daily workflow to optimize prep time and response accuracy.  Desired: * Experience managing strategic accounts and evangelizing new use cases and technology in the public sector vertical * Experience in Social Impact, Healthcare, Public Sector verticals desired * Demonstrated personal interest in the social impact sector Location This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $163,640.00 - $204,550.00. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $172,736.00 - $215,920.00. * Based in the San Francisco Bay area, California: $181,824.00- $227,280.00. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.  Application deadline information  Applications for this role are intended to be accepted until August 14, 2026 but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Director, Analyst Relations

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Director, Analyst Relations. About the job This position is needed to lead our global AR strategy across our core and emerging enterprise tech portfolio, spanning CPaaS, Customer Data Platforms (CDP), Identity, Conversational AI, and comprehensive Customer Engagement Platforms. This is a high-visibility leadership role tailored for a sophisticated communicator who commands executive presence and possesses a deep mastery of the modern B2B enterprise technology landscape. As the architect of our analyst strategy, you will lead and grow a high-performing team tasked with a critical mission: maintaining and solidifying our undisputed leadership in established markets while educating, influencing, and shaping the narrative in the new and emerging categories that define our future. You will serve as a trusted advisor to our executive team and a compelling storyteller to the industry’s most influential market analysts. Responsibilities * Strategic Vision & Execution: Set the global analyst relations strategy across our core and emerging portfolio. Drive execution by partnering cross-functionally across Communications, PMM and R&D. * Analyst Engagement & Advocacy: Build and nurture deep, trust-based relationships with tier-one firms (Gartner, Forrester, IDC) and key industry consultants. Lead strategic advisory sessions, briefings, inquiries, and flagship events like our Analyst Summit. * Category & Audience Expansion: Identify high-impact opportunities to amplify our story beyond traditional coverage and reports, educating and influencing analysts in new and emerging market spaces and gaining insight to feed back to the business and inform our roadmap from the analysts’ expertise. * Evaluations & Content Architecture: Drive the end-to-end strategy and content submission process for major market reports (Magic Quadrants, Waves, MarketScapes), collaborating with product marketing and senior leadership to ensure winning positioning. * Executive Coaching & Advisory: Act as a trusted advisor to senior executives and product leaders; provide sharp feedback on messaging and thoroughly prepare spokespeople for high-stakes analyst engagements. * Team Leadership & Process Excellence: Scale and optimize the AR function, improving organizational structures, managing budgets, and implementing processes that elevate the entire team's execution. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Enterprise Tech Experience: 15+ years of tech experience within B2B SaaS, developer platforms, or data infrastructure. * AR Track Record: A proven track record of managing and securing leadership positioning in major analyst reports and executing global, multi-category communication strategies. * Executive Presence: Proven track record of commanding poise, managing pressure, and successfully influencing audiences at the C-suite and VP level. * Communication: Exceptional written, verbal, and persuasive communication skills. * Business Acumen: Strong business acumen and quantitative skills to research strategic issues, generate insights from complex market data, and translate them into actionable business recommendations. * Leadership & People Management: Excellent people leadership skills with a demonstrated ability to attract, motivate, mentor, and performance-manage a world-class, growing team. * Collaborative Powerhouse: A natural relationship builder and proactive self-starter who values diverse input, stimulates candid dialogue, partners seamlessly across matrixed stakeholders, and maintains a positive attitude and sense of humor.  Location This role will be remote, based in the United States. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $274,200.  * Based in the San Francisco Bay area, California: $243,680 - $304,600. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until August 31, 2026, but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.