Client Delivery Lead

Index

YOUR MISSION YOUR MISSION As part of Index’s recent acquisition, we are seeking a Delivery & Tech Lead to guide the newly integrated company through its next phase of growth and technical maturity. This leader will bring deep technical expertise, strong delivery discipline, and drive AI-adoption while ensuring high-quality execution across all client engagements. The ideal candidate is a technical authority with excellent client-facing communication skills—someone who brings credibility in technical discussions, can translate complex solutions clearly, and supports our sales and account teams on calls without actively engaging in cold selling. Your presence will help reassure clients, align expectations, and accelerate trust. KEY RESPONSIBILITIES 1.  TECHNICAL AUTHORITY IN CLIENT ENGAGEMENTS * Join client calls as the senior technical representative—bringing credibility and clarity. * Translate business requirements into technical approaches and validate feasibility. * Provide architectural guidance, high-level solutioning, and delivery insights. * Support commercial teams with expert input without doing outbound prospecting or cold sales. * Build long-term trust with clients by demonstrating competence, transparency, and reliability. 2. DELIVERY GOVERNANCE & PROCESS EXCELLENCE * Establish and optimize delivery processes, SDLC workflows, QA frameworks, and engineering standards. * Introduce consistent methodologies across teams (Agile/Scrum/Kanban, DevOps practices, release management). * Ensure predictable, high-quality project delivery with strong KPIs and performance metrics. * Drive continuous improvement, operational efficiency, and scalability. 3. STRATEGIC TECHNOLOGY LEADERSHIP * Drive the technical vision aligned with AI as a core strategic lever. * Introduce modern architectures, tools, and engineering practices, ensuring AI readiness at both the infrastructure and process levels. * Ensure scalability, performance, and security across delivery, with a forward-looking approach to emerging AI technologies. * Support integration between the acquired company's technology stack and Index's processes, including evaluation of AI tools that drive efficiency and competitive advantage. 4. CROSS-COMPANY COLLABORATION * Work closely with Index leadership, Sales, HR, Operations, and RevOps to align goals. * Ensure a smooth integration into Index’s culture, delivery model, and operational standards. * Serve as the bridge between business strategy and technology execution. YOUR PROFILE * A seasoned technology leader who has scaled engineering organizations in outsourcing, software development, or delivery-focused environments. * Strong technical foundation with the ability to speak confidently across architecture, engineering, and delivery. * Commercially aware and able to support sales conversations by building trust—not selling. * Strong operational mindset with experience implementing processes, KPIs, and delivery governance. * Able to lead through integration and change in a newly acquired environment. * Minimum 10 years of senior management experience in delivery and operational leadership roles. WHY US? * We offer a Competitive salary and bonus structure, in addition, the GM will be part of the share-based compensation program at the company * Possibility of working remotely * We are flexible in considering various location arrangements, which will make sense given our current footprint. We do expect the successful candidate to be open to traveling.

Journey

WHAT YOU'LL DO The Role Our delivery team is moving into a new SaaS world: AI-first thinking, optimised and scalable. As we modernise how we onboard clients across the portfolio, this is a rare opportunity to join the business at a pivotal moment and have direct input into the way we work, the tools we use and the experience we deliver. The Opportunity This is more than a delivery role. As we consolidate and standardise implementation across our product portfolio, you will help define the standard for how we onboard every client, then put automation and AI to work in service of a faster, more measurable client experience. You will have the autonomy to shape ways of working, not just follow them. In this role you will: * Improve our ways of working, processes and documentation. * Consolidate and standardise delivery across the product portfolio. * Build repeatable frameworks and workflows that scale. * Design and deliver scalable implementation paths across all products. * Develop a client-centric approach that leverages AI and automation to improve the client experience and shorten time to value in a measurable, demonstrable way. What you will do: * Support large product migration projects and delivery of BAU as required. * Manage multiple concurrent onboarding projects across a range of technical products, ensuring delivery within agreed timescales. * Create comprehensive project plans and proactively monitor progress throughout the project lifecycle. * Review & digest handovers from sale, ensuring all project requirements, scope and client expectations are clearly defined before implementation begins. * Provide regular project updates to both internal and external stakeholders, ensuring clear communication of progress and expectations. * Deliver projects on time, within budget and to the highest quality standards (TTV & CSAT). * Engage with client stakeholders throughout the onboarding process, ensuring accountability for tasks, milestones and deliverables. * Produce status reports covering project milestones, deliverables, dependencies, risks and issues, escalating concerns where appropriate. * Build and maintain strong client relationships throughout the implementation phase  * Facilitate and lead project meetings, workshops, training sessions and stakeholder reviews. * Conduct quality assurance checks on all project deliverables prior to completion.  * Evaluate project outcomes and identify opportunities for continuous improvement.  * Work closely with Support and Client Success teams to enhance the overall client experience. * Contribute to the development and maintenance of Standard Operating Procedures (SOPs), knowledge base articles and training materials across all technical products. * Gather, report and respond constructively to client feedback, ensuring concerns are addressed effectively. * Manage client objections professionally, following established escalation procedures and maintaining ownership of all client communications. * Identify and communicate opportunities for upselling and cross-selling additional services throughout the onboarding journey. WHAT YOU'LL BRING * Strong project management and implementation experience. * Excellent verbal and written communication skills. * Ability to translate technical concepts into clear, user-friendly language for non-technical audiences. * Exceptional planning, organisational and time-management skills. * Strong stakeholder management, influencing and relationship-building abilities. * Adaptable and flexible, with the ability to thrive in a fast-paced and changing environment. * Proven experience in client and supplier relationship management. * Results-driven with a strong focus on delivering successful outcomes. * Proactive approach to problem-solving and continuous improvement.  * Strong IT literacy and proficiency with business systems and software. * Highly analytical and methodical, with strong attention to detail. * Self-motivated, enthusiastic and able to work independently when required. * Able to remain calm under pressure and consistently meet challenging deadlines.  * Knowledge of Oracle, Guestline & Stripe will be an advantage. * Spanish speaking is also an advantage. WHAT YOU'LL GET Success is a mutual game, which is why we invest heavily in our team. We believe in true partnerships that reward equally, so in return for working with us to achieve our ambitious goals, we offer a suite of perks to complement a competitive salary, including flexible working, personal development initiatives and much more…

zvoove

JOB DESCRIPTION zvoove Go is the digital layer between staffing companies, their workforce, and their clients. It supports different user groups through dedicated web and mobile experiences. * Employee experience (Web & App): Shift- and time-related workflows, requests (e.g., absence), access to relevant documents, and day-to-day communication. * Client experience (Web): Operational oversight for end-client contacts, including approvals, assignment visibility, document access, and administrative workflows. The platform integrates with multiple ERP backends via APIs and supports several European markets. You own the full product management for zvoove Go — a multi-sided B2B2C and B2B2 platform (mobile + web) for staffing ecosystems, connecting staffing companies, temporary workers, and end clients. You drive vision, roadmap, and hands-on delivery for an internationally distributed squad. YOUR TASKS * Roadmap & Delivery: Own vision, prioritization and operational delivery (specs, backlog, sprint planning) within an international team  * Integration Management: Orchestrate interfaces to 4+ ERP backend systems via APIs — identify missing endpoints, negotiate timelines with other teams * Multi-Market Steering: Prioritize features across NL, AT and CH, working directly with each country’s Head of Product * Stakeholder Management: Run the operational cadence with external ERP partners (monthly SteerCo), country ops, engineering lead and QA * Multi-Persona Product Thinking: Balance competing needs across two portals and their user groups — temp workers, corporate contact persons, team leaders, dispatchers — while maintaining a coherent platform experience YOUR PROFILE Must-have * 3+ years Product Management in B2B SaaS, at least 1 year as the sole PM owning a product end-to-end * Hands-on experience with API-based integrations — you can discuss endpoints, payloads and trade-offs with engineers * Ability to translate complex cross-system workflows into clear specifications * Track record with internationally distributed stakeholders * AI-native workflow — you use AI tools (e.g. coding assistants, research agents, spec generators) as a daily force multiplier, not as a novelty * Data-driven Product Management and Go-to-Market – you know what metrics to track to optimize the product and go-to-market motion  * Fluent English (working language), one further market language is a plus (German / Dutch) * Thrive for ambiguity. You see technical challenges or complex rules as puzzles, not stop signs Nice-to-have * Domain experience in HR tech, staffing or workforce management * Experience with B2C mobile products (Flutter, React Native or similar) * Experience with multi-sided platforms serving distinct user groups YOUR BENEFITS * Collaboration within an empathetic and supportive team * You can put your knowledge and personal strengths to good use, and continue to develop your skills and grow * You’ll start with a structured onboarding process and learn ‘on the job’, through training sessions or informal learning formats and working in interdisciplinary and international teams * You’ll have the opportunity to benefit from our hybrid work concept, which includes working in the office, from home, on the move and on workations * A modern tech stack and agile working methods are a given * A wide range of benefits, e.g. pension scheme, health management – right through to staff discounts * Well-behaved dogs are very welcome at all our locations I LOOK FORWARD TO RECEIVING YOUR APPLICATION Svenja Krüßel D-49835 Wietmarschen-Lohne Tel.: 0170-7888740 E-Mail: career@zvoove.com