
Moniepoint · Remote
Who we are Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. Since 2019, Moniepoi...
Who we are
Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and
business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of
the POS transactions in Nigeria.
Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation,
teamwork, and growth.
What you will get to do
into action
To succeed in this role, you should have
trade-offs
and senior leadership — and you know how to influence decisions with data across all of them.
impact
Experience with the following would be a plus
What we can offer you
opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another.
Above all, we are human.
internal technical talks.
What to expect in the hiring process
Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all
employees and candidates.
WHAT’S IN IT FOR YOU? Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. A DAY IN THE LIFE You’ll report to the Director of Analytics and serve as the connective tissue across Calendly’s Analytics organization. Our teams generate valuable insights across Product Analytics, Reporting Analytics, Marketing Analytics, and Data Science. But insights only create value when they influence decisions. This role exists to bridge the gap between analytical output and business action. You’ll partner closely with analysts, analytics leaders, and business stakeholders to understand the underlying drivers behind findings, connect patterns that may not be visible within a single team or analysis, and identify the most important implications for the business. You’ll help determine what matters, why it matters, and what actions leaders should consider as a result. You are not responsible for conducting analyses yourself. Instead, you’ll synthesize findings across the organization, connect them to broader business strategy and performance, and ensure they are communicated in ways that drive understanding, alignment, and action. This is not a reporting or dashboarding role. It is a strategic synthesis, storytelling, and influence role focused on increasing the visibility, usability, and business impact of Calendly’s analytics investments. ON A TYPICAL DAY, YOU’LL: * Partner with Analytics teams and business leaders to understand emerging trends, identify the most important business implications, and shape narratives around high-impact findings. * Synthesize insights across Product Analytics, Reporting Analytics, Marketing Analytics, and Data Science, connecting findings to broader business strategy, customer behavior, product performance, and company goals. * Create executive-ready communications including decision briefs, presentations, strategic memos, planning materials, and leadership updates. * Curate and maintain recurring insight communications, including weekly and monthly business reviews, executive summaries, and stakeholder updates. * Ensure critical insights reach the right audiences—from the board and executive team to functional leaders and the broader organization—in formats that drive alignment and decision-making. * Develop foundational materials that improve organizational understanding of key business drivers, metrics, customer behaviors, and strategic priorities. * Establish standards and best practices for analytics storytelling, insight packaging, discoverability, and communication quality across the Analytics organization. * Help Analytics teams leverage AI and emerging tools to scale communications while maintaining editorial quality and analytical rigor. WHAT DO WE NEED FROM YOU? BASIC QUALIFICATIONS * 8+ years of experience in strategy, business operations, consulting, analytics enablement, product operations, research synthesis, or similar roles that translate complex information into business decisions. * Exceptional written and verbal communication skills, with the ability to simplify complex concepts without losing nuance and adapt messaging for audiences ranging from individual contributors to executive leadership. * Strong business acumen and analytical curiosity, with the ability to engage deeply with analytical findings, identify the most important insights, and connect them to broader company strategy, customer behavior, and business performance. * Demonstrated experience creating executive-level narratives, recommendations, and decision-support materials from analytical, technical, or operational inputs. * Experience working cross-functionally with analytics, product, GTM, finance, operations, and executive stakeholders. * Strong organizational and prioritization skills, with the ability to manage multiple concurrent projects and stakeholders. * High degree of ownership and comfort operating in ambiguous, fast-changing environments. PREFERRED QUALIFICATIONS * Experience in management consulting, business strategy, chief of staff, business operations, analytics leadership, or similar strategic roles. * Experience supporting executive leadership teams, strategic planning processes, board reviews, or company-level business reviews. * Familiarity with analytics workflows, experimentation, metrics, forecasting, and data-informed decision-making environments. * Track record of increasing the visibility, adoption, and business impact of analytical work across multiple functions. * Familiarity with AI tools for content creation and knowledge management, including appropriate use cases and quality controls. This role may require occasional travel for company events, team collaboration, or offsites. Tier 1 Salary Hiring Range $173,027—$203,561 USD Tier 2 Salary Hiring Range $158,608—$186,597 USD Tier 3 Salary Hiring Range $144,189—$169,634 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: * Tier 1: San Francisco, CA, San Jose, CA, New York City, NY * Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. * Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.
STELLENBESCHREIBUNG Als AI Knowledge Specialist – Conversational Systems & Content Governance gestaltest Du maßgeblich die strategische Ausrichtung unseres KI-gestützten Wissensmanagements. Du baust skalierbare Knowledge-Architekturen auf, die als Grundlage für Large Language Models (LLMs), RAG-Systeme und Conversational-AI-Lösungen dienen. Du bringst technisches Tiefenwissen mit, um die Wissensbasis aktiv für den produktiven Chat- und Voice-Bot-Einsatz zu optimieren – und steuerst gleichzeitig strategische KI- und Transformationsprojekte von der Bedarfsplanung bis zum Go-live. DEINE AUFGABEN AI Knowledge Management * Entwicklung und Verantwortung der unternehmensweiten Knowledge-Management-Strategie * Aufbau, Pflege und Weiterentwicklung der zentralen Wissensdatenbank (z. B. Guru oder vergleichbare Plattformen) * Redaktionelle Qualitätssicherung und Strukturierung von Inhalten nach definierten Content-Standards * Sicherstellung der Dokumentationspflichten gemäß EU AI Act Voice Bot & Chatbot Readiness * Verantwortung für die technische und inhaltliche Bot-Readiness * Aufbau und Pflege von Intent-Hierarchien, Prompt-Templates und Retrieval-Strategien * Kontinuierliche Verbesserung der Bot-Antwortqualität durch Testing und Analyse * Technische Schnittstelle zwischen Knowledge-Team, Bot-Entwicklung und Data Science Content Architecture * Design einer skalierbaren, mehrsprachigen und mehrkanalfähigen Content-Architektur * Entwicklung von Governance-Regeln für Content-Ownership, Review-Zyklen und Qualitätsstandards * Monitoring von Wissenslücken auf Basis von Bot-Performance-Metriken Projektmanagement – Transformation & AI-Strategie * Eigenverantwortliche Planung und Steuerung strategischer KI- und Transformationsprojekte (End-to-End) * Stakeholder- und Risikomanagement sowie Erstellung von Business Cases * Aufbau und Pflege von Projektstrukturplänen, Meilensteinplänen und Statusreports DEIN PROFIL * 5+ Jahre Berufserfahrung in Wissensmanagement, Conversational AI, Content-Architektur oder KI-nahen Rollen * Nachweisliche Erfahrung im Aufbau und Betrieb von KI-gestützten Wissens- oder Bot-Systemen in Produktivumgebungen * Mehrjährige Erfahrung in der Leitung von Transformations- oder KI-Projekten * Erfahrung in der fachlichen Steuerung von Teams sowie im Stakeholder-Management auf Leitungsebene * Aktive Nutzungserfahrung mit GetGuru oder vergleichbaren Wissensdatenbank-Plattformen von Vorteil * Fundiertes Verständnis von RAG-Architekturen, Chunking-Strategien und Vektordatenbanken (z. B. Pinecone, Weaviate, pgvector) * Strategisches Denkvermögen und die Fähigkeit, technische Komplexität klar und verständlich zu kommunizieren * Ausgeprägte analytische Fähigkeiten und datengetriebene Entscheidungsfindung * Hohe Eigeninitiative, unternehmerisches Denken und konsequente Ergebnisorientierung * Exzellente Kommunikationsfähigkeiten in Deutsch und Englisch (mind. C1) DEINE BENEFITS * Zusammenarbeit in einem empathischen und wertschätzenden Team * Du kannst Dein Wissen und Deine persönlichen Stärken zum Einsatz bringen, Dich weiterqualifizieren und entwickeln * Du startest mit einem strukturierten Onboarding und lernst “on the job”, in Trainings oder in informellen Lernformaten z.B. zvoove Garage in interdisziplinären und internationalen Teams * Du hast die Möglichkeit an den Vorteilen unseres Hybrid Work Konzepts zu partizipieren, dies enthält das Arbeiten im Office, Home Office, mobile Work und Workation * Modernes TechStack und agile Arbeitsmethoden sind selbstverständlich * Vielfalt an Benefits z. B. Altersvorsorge, Gesundheitsmanagement - bis hin zu Mitarbeiterrabatten * Gut erzogene Hunde sind an allen Standorten herzlich willkommen ICH FREUE MICH AUF DEINE BEWERBUNG Svenja Krüßel D-49835 Wietmarschen-Lohne Tel.: 0170-7888740 E-Mail: career@zvoove.com
DAS WICHTIGSTE ZUERST Gehalt — 16 EUR pro Stunde Standort — Remote, Arbeitserlaubnis in Deutschland ist nötig Arbeitszeit — Arbeite wann es in deinen Tag passt, 20h/Woche Möglicher Start — Frühstmöglich DEINE AUFGABEN Als Data Support Engineer (Working Student) unterstützt du uns dabei, die Datenqualität von Parqet weiterzuentwickeln und zu verbessern. Du wirst insbesondere daran arbeiten, Daten automatisiert zu beschaffen und zu korrigieren um die Datenqualität von Parqet zu verbessern. Zudem hilfst du im Support, in welchem Nutzer Datenprobleme melden. * Aktive Kommunikation mit der Community per Email um Datenanfragen effektiv zu bearbeiten und mögliche Fehler oder Verbesserungen intern zu dokumentieren und zu beheben * Sicherung und Weiterentwicklung der Datenqualität für Daten von Assets und Daten-Tools * Enge Zusammenarbeit mit anderen Developern, dem Support & Product Management um Anforderungen und Feedback schnell umzusetzen DEIN PROFIL Du passt zu uns, wenn du... * mindestens noch 6 Monate eingeschriebener Student bist * eine starke Affinität für einfach zu nutzende Software hast und dich die Idee, an der Verbesserung von Parqet mitzuarbeiten, begeistert * solide Kenntnisse in Python mitbringst und idealerweise schon mit großen Datenmengen gearbeitet hast * Freude daran hast, technische Probleme eigenständig zu analyisieren und pragmatische Lösungen zu entwickeln * strukturiert arbeiten kannst und ein Auge fürs Detail hast, besonders bei der Datenverarbeitung * optimalerweise Parqet bereits selbst nutzt und gut kennst * dich für Fintechs, Investments und benutzerfreundliche Software begeisterst * Lust hast in einem dynamischen Team direkten Impact auf potenziell tausende Nutzer zu haben. Wir erwarten nicht, dass eine einzige Person alle Punkte erfüllt.