Fraud Strategy Manager

Swedbank AB

Are you ready to take on a leadership role where your work has a direct impact on protecting society from financial crime? We are looking for a Service Portfolio Manager to lead and shape the Fraud Prevention agenda. If you thrive at the intersection of strategy, technology, and delivery, this is your opportunity to make a difference. In Swedbank you have the opportunity to: Create and communicate the vision and long-term technology roadmap for Fraud Prevention. Define and implement IP (Implementation Planning) from concept to delivery, ensuring alignment with strategic business goals. Lead and drive deliveries in the Fraud Prevention value delivery engine and its agile team. Foster a collaborative environment that aligns technology, analytics, and ECP units around a holistic Tech Agenda for ECP Identify and prioritize strategic investments in technology and analytics that strengthen our ability to prevent, detect, and respond to Fraud Continuously monitor industry trends, regulatory changes, and emerging technologies to inform strategy and decision-making Be part of a fun, diverse and knowledgeable international team embarking continuous transformation journeys offering unique opportunities for growth and learning. What is needed in this role: Proven experience as a Product Manager, Agile Product Owner, or in a similar leadership role, ideally within Financial Crime Prevention, Risk, or Compliance Strong strategic thinking and roadmap planning skills, with a focus on business value and impact Experience driving large-scale process improvements and organizational change initiative Knowledge of Fraud, AML, and Economic Crime typologies and regulatory frameworks Ability to create alignment across complex stakeholder groups, including compliance, tech, data science, and operations Experience with modern technology platforms, advanced analytics, and data-driven decision-making Exceptional communication and stakeholder management skills Fluency in English (spoken and written) With us, you can experience: Personal and professional growth through self-leadership and continuous development. Meaningful work that positively impacts our workplace, our customers, and society. An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities. A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role. Benefits such as our share based reward program Eken, company pension plan, employee offer for banking products, health insurance. "Join our team and... be a part of a highly skilled and delivery-oriented team of professionals that helps Swedbank with successful change management to combat financial crime and lower risk." Erik Sachs, your future manager We look forward to receiving your application by 27.07.2026.  Location: Stockholm, Sundbyberg Recruiting manager: Erik Sachs We want to inform you that the selection process may begin after the summer holidays. We would like to let you know that a background check and a drug test may be a part of the process for this role. We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services. Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome. #LI-Hybrid #LI-MM1

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions. WHAT YOU’LL DO As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape. RESPONSIBILITIES * Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment. * Establish clear goals, provide coaching and feedback, and support the professional growth of team members. * Set a strategic vision for the team and build the path to execute it in both the short and long-term. * Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. * Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation. * Maintain oversight of operational vendor performance related to risk. * Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. * Define and manage core metrics, SLAs, and performance of the organization. * Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks. * Ensure risk management efforts do not compromise the user experience.  WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region. * 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams. * Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions. * Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions. * Passion for delivering a user-centric experience while effectively managing risk. PREFERRED QUALIFICATIONS * Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations. * Strong proficiency sourcing and analyzing data using SQL. * Experience working closely with engineering teams to develop and enhance investigative tools and treatments. * Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of the Stripe risk strategy. WHAT YOU'LL DO Stripe is hiring a people leader to run our Fraud Operations Center in Bangalore. You'll lead leaders and senior operators responsible for core fraud investigations and complex, high-impact investigations. You'll be accountable for operational excellence across fraud review workflows—setting the operating cadence, defining and evolving team metrics, strengthening quality and consistency of decision-making, and scaling processes through tooling and vendor partnerships. This role is both strategic and hands-on: you'll stay close to day-to-day fraud workflows, regularly reviewing cases and serving as an escalation point and decision-making resource for the team. RESPONSIBILITIES * Lead the Bangalore Fraud Operations Center by managing team leads and senior associates, setting clear expectations, coaching performance, and building a high-judgement culture rooted in strong decisioning and customer empathy * Own core fraud investigations and complex investigations, including escalations and time-sensitive incident response in partnership with global Fraud and Risk stakeholders * Establish and run the operating system for the org, including goal setting, team cadences, SOPs, change management, queue health, SLAs, QA programs, calibration, and readiness for new products and markets * Define, develop, and represent key operational and risk metrics for the Bangalore center (through dashboards and recurring readouts), translating data into actions and priorities * Drive process development and continuous improvement through root cause analysis, defect reduction, policy adherence, and consistency across reviewers and teams * Partner with other Risk teams to evolve fraud tooling and workflows (manual and automated actioning), including safe rollout and measurement of changes * Support outsourcing relevant workflows by identifying transition candidates, designing and standardizing processes for handoff, and supporting training as needed * Own staffing models, capacity planning, scheduling, hiring plans, onboarding, and training strategy to meet business needs while maintaining a high bar for quality and user experience * Maintain close 'floor' engagement by regularly diving into cases, reviewing decisions, supporting frontline judgment, and ensuring feedback loops translate into measurable improvements * Partner with recruiting to define role profiles and interview loops, drive bar-raising hiring decisions, and build a diverse team * Own career development and succession planning, team health and engagement * Build a great culture, a destination workplace, fostering our values, serving as a beacon of the Stripe user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Experience leading cross-functional initiatives and driving change through ambiguity, including new workflows for new products, markets, or emerging fraud patterns * Experience leading fraud, risk, trust and safety, or investigations operations in a high-scale environment, including managing managers and team leads * An ability to partner effectively with internal globally distributed stakeholders and lead internal teams and vendors * Proven ability to define and operationalize metrics (e.g., accuracy and quality, SLAs, throughput, loss outcomes, appeals and rework, user friction) and use data to drive priorities * Comfort working across detection systems and manual and automated actioning systems, with the ability to translate operational needs into product and engineering requirements * Strong operational background, including new process launches, service delivery, and building operating models * Excellent written and verbal communication skills, including presenting in operational reviews and representing the team in high-pressure escalations in English * Skill and credibility doing the core work of a user-facing team with a high bar for quality, and a willingness to lead by example * 7+ years of direct people management experience, including performance management, coaching, and mentoring * Experience with payments, risk, compliance, or financial industry operations PREFERRED QUALIFICATIONS * Demonstrated ability to run an operations center, including capacity planning, scheduling, queue management, performance management, and quality programs * Strong fraud domain depth across investigation workflows, risk vectors, and decision frameworks, with the ability to independently review cases and guide frontline judgment * Experience scaling or transforming fraud review operations through process redesign, tooling improvements, and vendor partnerships * Experience with payments risk (CNP and card testing, ATO, merchant fraud, transaction fraud) and familiarity with how upstream detection and downstream enforcement interact * Strong analytics proficiency (building and owning dashboards, querying data directly) and comfort partnering deeply with data science and engineering * Experience operating in a global, follow-the-sun model and partnering across time zones