
Camunda · Remote
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end bus...
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems
across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives
enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations
worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and
deliver better customer experiences.
Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own
platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.
Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for
Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and
looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV,
keep reading.
At Camunda, we build the platform behind mission-critical process orchestration for customers worldwide. This role is central to
that work.
The Manager, Cloud Infrastructure Engineering leads the team that runs the cloud infrastructure behind Camunda's SaaS offering,
keeping it reliable, scalable, and secure as the company grows. This is a hands-on engineering leadership role for someone who has
built and run Kubernetes-based, multi-cloud infrastructure in production and can help a team do the same.
Working fully remote across time zones, this person creates clarity and keeps the team moving. We want someone who uses AI
regularly in their infrastructure work, for automation, faster analysis, and tighter operations, and who has thought carefully
about where guardrails belong.
security as the baseline.
safely and efficiently.
adding friction.
documentation.
capabilities.
raising reliability, scalability and keeping a focus on security.
do their best work.
responsible.
decisions.
This role is an existing vacancy
#LI-SK1 #LI-Remote #C1
Compensation
We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets
(global tech hubs) reflecting local competition.
The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a
Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire
United States: $172,600.00 to $278,300.00
United Kingdom: £108,400.00 to £178,300.00
Singapore: S$214,400.00 to S$321,500.00
If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will
provide a personalized Total Rewards Calculator after your first interview.
Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).
Benefits & Perks
We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our
benefits are globally designed and locally delivered where applicable.
time off to recharge when you need it.
offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow
Camundi.
Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying
active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing.
The Live Well program launches in 2026 and scales to €1,000 annually from 2027.
relevant.
”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that
empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All
qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation,
age, disability or any other protected characteristics under applicable law. We are looking forward to your application!
Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!
AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can
learn more here
Who we are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. About the role Engineering at Moniepoint is an inspired, customer-focused community dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc. We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Position Overview We are seeking an experienced Cloud Engineer to design, implement, and manage our multi-cloud infrastructure. The ideal candidate will have deep expertise in cloud platforms, container orchestration, infrastructure automation, CI/CD pipelines, and observability solutions, ensuring scalable, reliable, and cost-effective cloud operations across multiple cloud providers. Principal Duties and Responsibilities Cloud Infrastructure Management * Design, deploy, and manage multi-cloud infrastructure across Google Cloud Platform (GCP), Amazon Web Services (AWS), Azure, and Oracle Cloud Infrastructure (OCI) * Architect and implement highly available, fault-tolerant, and scalable cloud solutions * Manage cloud resources including compute instances and networking components * Design and implement disaster recovery and business continuity plans for cloud workloads * Migrate on-premises applications and services to cloud environments with minimal disruption * Optimize cloud resource utilization and implement auto-scaling policies * Maintain comprehensive documentation of cloud architectures, configurations, and runbooks Kubernetes & Container Orchestration * Design, deploy, and manage production-grade Kubernetes clusters across multiple cloud providers * Implement and maintain container orchestration strategies for microservices architectures * Configure and manage Kubernetes resource objects * Manage Kubernetes cluster upgrades, scaling, and performance optimization * Troubleshoot complex container and orchestration issues in production environments * Implement multi-cluster and multi-region Kubernetes deployments for high availability Service Mesh & Advanced Networking * Design, deploy, and manage Istio service mesh for microservices communication and observability * Configure Istio traffic management, including virtual services, destination rules, and gateways * Implement advanced traffic routing (canary deployments, A/B testing, traffic splitting) using Istio * Deploy and manage Istio observability components (telemetry, distributed tracing, service graphs) * Implement circuit breaking, retries, timeouts, and fault injection for resilience testing * Configure Istio ingress and egress gateways for external traffic management * Monitor and optimize service mesh performance and resource utilization * Implement multi-cluster service mesh architectures across different cloud providers Reverse Proxy & Load Balancing * Deploy, configure, and manage HAProxy for high-performance load balancing and reverse proxy * Implement HAProxy ACLs, backend routing, health checks, and session persistence * Design and implement Nginx as reverse proxy for web applications and API gateways * Configure Nginx for rate limiting and request filtering * Implement Nginx load balancing algorithms and upstream health monitoring * Manage Nginx Plus features for advanced traffic management and monitoring * Optimize HAProxy and Nginx performance for high-throughput environments Infrastructure as Code & Configuration Management * Develop and maintain infrastructure as code using Terraform * Create reusable, modular Terraform configurations for various cloud resources and Implement Terraform state management and remote backends * Design and implement configuration management solutions using Ansible * Develop Ansible playbooks and roles for automated server provisioning and configuration * Integrate Terraform and Ansible workflows for end-to-end infrastructure automation * Implement infrastructure version control, code review processes, and GitOps practices * Manage infrastructure drift detection and remediation * Create and maintain infrastructure documentation and architecture diagrams * Implement policy-as-code using tools like OPA (Open Policy Agent) or Sentinel CI/CD Pipeline Management * Design, implement, and maintain continuous integration pipelines using Jenkins and Harness * Optimize build times and pipeline efficiency * Integrate security scanning (SAST, DAST, container scanning) into CI/CD pipelines * Configure Jenkins jobs, pipelines, and shared libraries for automated build, configure build agents, runners, and execution environments * Implement Harness deployment pipelines for cloud-native applications * Integrate CI/CD pipelines with version control systems (Git, GitHub, GitLab) * Implement continuous deployment workflows using ArgoCD for Kubernetes-based applications * Design and implement GitOps workflows with ArgoCD for declarative application delivery * Manage ArgoCD application definitions, sync policies and multi-cluster deployments * Implement progressive delivery strategies (blue-green deployments, canary releases) using ArgoCD Message Streaming & Event-Driven Architecture * Deploy and manage Apache Kafka clusters for real-time data streaming and event-driven architectures * Configure Kafka topics, partitions, replication factors, and retention policies * Implement Kafka Connect for data integration with various sources and sinks * Monitor Kafka cluster health, performance metrics, and consumer lag * Optimize Kafka performance for high-throughput and low-latency use cases * Troubleshoot Kafka producer and consumer issues Database & Proxy Management * Deploy, configure, and manage ProxySQL for MySQL load balancing and high availability * Implement query routing, caching, and connection pooling strategies using ProxySQL * Optimize database performance through ProxySQL query analysis and optimization * Implement database failover and disaster recovery using ProxySQL * Monitor ProxySQL metrics and troubleshoot connection and performance issues * Integrate ProxySQL with database clusters and replication topologies * Implement database access security and audit logging through ProxySQL Cloud Networking * Design and implement cloud networking architectures, including VPCs, subnets, and network segmentation * Configure and manage cloud load balancers (Application Load Balancers, Network Load Balancers, Cloud Load Balancing) * Implement VPN connections, Direct Connect/Interconnect, and hybrid cloud networking solutions * Implement network security controls, including security groups, network ACLs, and firewall rules * Implement network monitoring and traffic analysis * Troubleshoot complex networking issues across multi-cloud environments * Design and implement private connectivity between cloud providers Secrets Management & Security * Configure and manage HashiCorp Vault for centralized secrets management across multi-cloud environments * Configure Vault secret engines (KV, database, PKI, AWS, GCP, Azure dynamic secrets) * Manage Vault high availability clusters and disaster recovery procedures * Implement dynamic database credentials and secret rotation strategies * Manage Vault encryption as a service for application-level encryption * Implement Vault agent and sidecar injectors for Kubernetes workloads * Migrate secrets from legacy systems to Vault Qualifications, Competency & Skills Required Education & Experience * Bachelor's degree or diploma in Computer Science, Information Technology, Engineering, or related field * Minimum of 5 years of proven experience in cloud engineering, DevOps, or platform engineering roles * Hands-on experience managing production workloads across multiple cloud platforms * Relevant cloud and technology certifications are highly desirable Technical Skills Cloud Platforms (Required) * Google Cloud Platform (GCP): Deep expertise in Compute Engine, GKE, Cloud Storage, Cloud SQL, VPC, Cloud Functions, Cloud Run, IAM * Amazon Web Services (AWS): Proficiency in EC2, EKS, S3, RDS, VPC, Lambda, ECS, CloudFormation, IAM * Microsoft Azure: Experience with Virtual Machines, AKS, Blob Storage, Azure SQL, Virtual Networks, Azure Functions, ARM templates * Oracle Cloud Infrastructure (OCI): Familiarity with Compute, OKE, Object Storage, networking, and OCI-specific services * Multi-cloud architecture design and implementation experience * Cloud migration strategies and execution (lift-and-shift, re-platforming, re-architecting) Container & Orchestration (Required) * Expert-level Kubernetes knowledge, including cluster architecture, networking, storage, and security * Hands-on experience with managed Kubernetes services (GKE, EKS, AKS) * Proficiency in Docker containerization, image optimization, and registry management * Experience with Helm charts for application packaging and deployment * Knowledge of container runtime environments (containerd, CRI-O) Service Mesh & Microservices (Required) * Istio: Deep expertise in Istio architecture, deployment, and operations * Istio traffic management (virtual services, destination rules, gateways, service entries) * Istio security features (mTLS, authorization policies, peer authentication, request authentication) * Istio observability and telemetry configuration * Multi-cluster and multi-mesh deployments * Service mesh troubleshooting and performance optimization * Understanding of sidecar proxy patterns and Envoy proxy * Experience with other service mesh solutions (Linkerd, Consul Connect) is a plus Reverse Proxy & Load Balancing (Required) * HAProxy Advanced configuration and management for load balancing and high availability * Nginx Expert-level configuration as reverse proxy and API gateway * Nginx rate limiting, and performance tuning * Nginx load balancing algorithms and upstream configurations * Experience with Nginx modules and custom configurations * High availability configurations using keepalived, VRRP, or similar * Integration with Kubernetes ingress controllers (Nginx Ingress, Istio Ingress) Infrastructure as Code (Required) * Advanced Terraform skills for multi-cloud infrastructure provisioning * Terraform module development, state management, and workspace strategies * Proficiency in Ansible for configuration management and automation * Ansible playbook development, roles, and inventory management * Experience with version control systems (Git) and GitOps workflows * Infrastructure testing frameworks (Terratest, Kitchen-Terraform) CI/CD Tools (Required) * Jenkins: Pipeline development (declarative and scripted), shared libraries, plugin management * Harness: Deployment pipeline configuration, workflow creation, approval gates * ArgoCD: GitOps workflows, application synchronization, multi-cluster management * Integration of CI/CD tools with Kubernetes and cloud platforms * Automated testing and deployment strategies * Artifact repository management (Nexus, Artifactory, cloud-native registries) Messaging & Streaming (Required) * Apache Kafka architecture, cluster management, and operations * Kafka topic design, partitioning strategies, and performance tuning * Kafka Connect experience * Experience with Kafka management tools (Kafka Manager, Cruise Control) * Understanding of event-driven architectures and patterns Database & Proxy Technologies (Required) * ProxySQL configuration, management, and optimization * MySQL database administration basics * Understanding of database replication and clustering Observability & Monitoring (Required) * Prometheus metrics collection, PromQL, and alerting rules * Grafana dashboard design and visualization techniques * Log aggregation and analysis Networking (Required) * Deep understanding of TCP/IP, DNS, HTTP/HTTPS, and network protocols * Cloud networking concepts (VPC, subnets, routing tables, NAT, VPN) * Load balancing strategies and implementations * Service discovery and DNS-based routing * Network security and firewall configuration * Software-defined networking (SDN) concepts Scripting & Programming * Proficient in scripting languages: Python, Bash * Go or python programming basics for tooling development * YAML and JSON for configuration management * Understanding of software development best practices Secrets Management (Required) * HashiCorp Vault: Advanced knowledge of Vault architecture, deployment, and operations * Vault authentication methods and integration with cloud providers and Kubernetes * Vault secret engines (KV v1/v2, database, transit, cloud dynamic... What we can offer you * Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. * Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. * Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process * A technical interview with the Hiring Manager * A behavioural and technical interview with a member of the Executive team.
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences. Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team. Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading. About the Role: At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you’ll be “in the boat together” with clients from day one—navigating technical challenges, providing expert guidance, and ensuring smooth adoption of our platform at scale. Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams. As enterprise architectures rapidly evolve, you will also help customers understand how process orchestration intersects with modern AI ecosystems—including automation agents, LLM-powered workflows, intelligent decisioning, retrieval systems, and secure AI infrastructure patterns. If you thrive on collaboration, love solving unique challenges, and are excited to empower companies across industries, we want you on our fast-growing, innovative Customer Success team. What you'll be doing: * Team up with other TAMs in Camunda’s largest and most strategic enterprise customers and become the trusted advisor for them; leading them through all stages of their Camunda adoption journey. * Technical deep dive into platform architecture related aspects of the overall TAM service portfolio. * Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success. * Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders—from onboarding through ongoing operations. * Advise customers on modern architecture patterns involving AI-enabled automation, orchestration of LLM-based services, retrieval pipelines, agent frameworks, MCP-enabled integrations, and scalable cloud infrastructure. * Help customers evaluate where AI tools, copilots, intelligent assistants, and autonomous workflows can create measurable value within existing business processes. * Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally. * Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale. * Regularly spend time on-site with accounts for key milestone interactions to deepen partnerships and accelerate strategic initiatives. What you bring: * Ability and/or willingness to use our product. * At least 3 years experience as a Solution Architect, Technical Account Manager or a similar role. * Strong background in architecting and deploying large distributed systems for mission-critical applications. * Relevant technical skills such as: * Kubernetes on CKAD or CKA level * Hands-on experience with at least one high-level programming language (Java, C#, Python, etc.) and corresponding enterprise software frameworks * Proven experience with large scale deployments on AWS, Azure, GCP or OpenShift * Familiarity with APIs, event-driven systems, microservices, IAM/security, and observability tooling * Exposure to modern AI technologies such as LLMs, RAG architectures, vector databases, AI agents, MCP integrations, prompt workflows, or GenAI application frameworks. * Understanding of AI infrastructure considerations including model hosting, latency, governance, security, cost management, and production reliability. * A proven aptitude for strategic thinking, innovative problem-solving, and tailoring software solutions to meet unique customer challenges and requirements. * Hands-on experience in providing advisory services to technical and business stakeholders with the ability to communicate complex concepts clearly and persuasively to diverse audiences. * Proven track record in building and maintaining strong, trusted relationships with technical and business stakeholders on all seniority levels. * Willingness to spend time on-site with accounts (depending on account assignments, up to ~30% during certain periods). Nice-to-haves: * Experience in enterprise automation, business process management, process orchestration, or robotic process automation. * Experience integrating AI capabilities into enterprise systems, business workflows, or customer-facing applications. * Familiarity with agentic workflows, A2A (agent-to-agent) coordination patterns, or orchestration frameworks. * Relevant industry certifications (CKAD, CKA, AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.). * Familiarity with Camunda products. This role is an existing vacancy #LI-AG1 #LI-Remote #C4 What We Have to Offer: Compensation We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth: United States: $150,100.00 to $242,000.00 United Kingdom: £94,200.00 to £155,000.00 Singapore: S$186,400.00 to S$279,600.00 Canada: to C$159,400.00 t0 C$262,100.00 If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview. Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP). Benefits & Perks We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable. * Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. * In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi. * Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027. * Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. * Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide! ”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application! Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story! AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As Director, Support Engineering for EMEA, you'll manage an experienced, distributed team serving enterprise customers across Europe, the Middle East, and Africa. Reporting to the Vice President of Support Engineering, you'll own the region's people strategy, operational delivery, and customer support outcomes while building a healthy team that delivers a strong customer experience. You'll bring deep experience managing multi-country teams, operating across time zones, and shaping enterprise technical support in an AI-first environment. As a member of the global Support Engineering management group, you'll work with peer managers across the Americas and Asia-Pacific to improve service delivery, regional coordination, and GitLab's global support strategy. WHAT YOU’LL DO * Manage the full people agenda for the EMEA Support Engineering team, including performance, career development, succession planning, retention, internal mobility, and team culture across multiple countries. * Manage managers and senior contributors across EMEA time zones, setting clear expectations and supporting consistent performance. * Partner with the EMEA People Business Partner on employment considerations across jurisdictions, including Works Council engagement where applicable. * Own regional service-level target performance, customer satisfaction, ticket quality, resolution outcomes, escalation workflows, and reporting against global key performance indicators. * Improve shift handoffs and Request for Help coordination with Product Engineering and Support Engineering hubs in the Americas, Asia-Pacific, and Bengaluru. * Oversee EMEA's adoption and ongoing improvement of GitLab's AI toolchain, working with Support Operations and Strategy on tooling, data insights, capacity planning, and staffing management. * Represent the needs of EMEA customers inside GitLab by identifying field patterns, escalating systemic product issues, influencing the product roadmap, and joining customer or partner conversations that require executive support. * Shape global Support Engineering strategy with peer managers, including geographic coverage, quality standards, knowledge exchange, the operating model, annual planning, headcount modeling, and the regional roadmap. WHAT YOU’LL BRING * Progressive experience in technical support engineering or a related customer-facing technical discipline. * Experience managing managers, senior contributors, and distributed teams through a manager-of-managers structure. * Experience managing multi-country teams in EMEA, with knowledge of employment considerations, cultural differences, and communication across time zones. * A track record of owning service delivery, including service-level target outcomes, escalations, and operational performance in a globally distributed environment. * Experience with or interest in AI-assisted support delivery, with the ability to guide adoption and improve workflows. * Clear written and verbal communication skills, including the ability to work with executives and work with others synchronously and asynchronously. * Proficiency with support platforms such as Zendesk, Salesforce, Decagon, or equivalent tools. * Knowledge of DevSecOps, continuous integration and continuous delivery, Kubernetes, cloud-native infrastructure, or GitLab gained through customer-facing work, platform use, administration, or support operations. ABOUT THE TEAM The GitLab Support Engineering team is distributed across the Americas, EMEA, and Asia-Pacific. The EMEA region represents some of our deepest and most complex enterprise customer relationships. Support Engineers and Managers work on tickets and help GitLab's customers, and they also dig into code and logs to find root causes. Collaboration here is extraordinary. We solve complex problems jointly, participate in pairing sessions and one-to-one meetings, and stay in contact across time zones through deliberate asynchronous habits. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.