Program Manager, Intake & Portfolio Management

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Support Process team is a programmatic function within the Support org, responsible for ensuring support operations at Stripe are effective, efficient, and scalable. With over a million support cases handled annually, the team owns the strategy and execution of core "run the business" programs—including Launch Readiness, Quality, and Knowledge Management—while leading projects that continuously refine and improve support workflows. WHAT YOU'LL DO As a Support Process Program Manager, you'll own a "run the business" program, setting strategy, identifying improvement opportunities, and driving solutions in alignment with cross-functional partners. In parallel, you'll manage a portfolio of process improvement projects, working cross-functionally with partner teams across Support such as vendor managers or product support teams to reduce friction, standardize workflows, and deliver measurable impact to Support's top-line metrics. If you thrive on owning complex problem spaces, identifying the highest-impact work, and driving multiple workstreams in parallel, we want to hear from you. RESPONSIBILITIES * Support a "run the business" program, including intake process management, recurring operational reviews with stakeholders, reporting routines, and distribution of workload to subject matter experts * Own a portfolio of 2–3 concurrent process improvement projects from scoping through execution, driving measurable impact to top-line Support metrics * Partner cross-functionally with stakeholders from Product and Support throughout the strategic design and execution phases of your projects to maximize the impact of your work * Identify process improvement opportunities, ensuring that proposals to change meet our desired outcomes and optimize for key metrics while minimizing potential risks WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 4–7 years of experience in operations, support, project and program management, business process analysis, strategy and operations, or consulting * Full professional proficiency in English (written and verbal) to collaborate with global teams * Proven track record of managing end-to-end programs that transform operations and deliver quantifiable business impact * Skilled at managing global stakeholders across all project phases, driving alignment and commitment, and unblocking progress * Able to distill complex topics into clear, concise updates for leaders and peers across teams * Comfortable analyzing large datasets and using data to drive program decisions and reporting * Self-starter who digs into the details, navigates ambiguity, and pushes through challenges to find solutions * Able to understand, apply, interact with, and leverage artificial intelligence (AI) technologies in various contexts PREFERRED QUALIFICATIONS * Experience working in customer-facing roles such as customer support, sales, partnerships, consulting, or professional services * Experience with relevant Support programs, such as Quality Assurance, Launch Readiness, and Knowledge Management * Experience in fintech, financial services, payments, or regulated technology environments * Familiarity with Jira, Medallia, Asana, Confluence, Trailhead, Whimsical, Salesforce, Claude Code, and UnwrapAI * Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Total Rewards Strategy & Enablement (TR S&E) team translates people strategy into business impact, building the infrastructure, programs, and systems that make Total Rewards work at scale. We're a small, high-leverage team that bridges strategy and execution, partnering with People leadership and cross-functional teams across Finance, Legal, and the business to turn ambiguous problems into durable programs. WHAT YOU’LL DO Stripe's growth strategy depends on operating in more countries, expanding into new products and licenses, and integrating companies that extend what Stripe can offer. The businesses that depend on Stripe, and the customers they serve, grow when Stripe grows. Every new country, product launch, or acquisition requires building People infrastructure that doesn't yet exist. Regulatory compliance, employee experience, and hitting business deadlines all depend on getting it right. We're hiring a Project Manager, Global Expansion to own the People side of Stripe's most operationally complex moves: new entity formations, geographic expansions, and mergers and acquisitions (M&A) integrations, end to end, in close partnership with People, Legal, Tax, Finance, and Payroll. Each project means building employment infrastructure where none exists (payroll, statutory benefits, equity registration, compliance systems, and operational handoffs across a dozen functional owners) on hard deadlines, with no disruption to the people it directly affects. You'll turn ambiguous, multi-stakeholder decisions into structured programs that hold up under regulatory scrutiny and at scale. This is a high-leverage, highly cross-functional individual contributor role for someone who builds from 0 to 1 and thrives where programs, systems, and policy intersect. RESPONSIBILITIES * Own end-to-end project management for entity employment readiness, including intake and scoping, requirements gathering, readiness gates, cross-functional approvals, and go-live and post-go-live handoff to People, Legal, and Finance functions * Lead communications and change management across every entity lifecycle event, from kick-off briefings for executive sponsors and functional leads through employee-facing notifications before system cutover, ensuring every impacted audience has the right information at the right time * Lead entity-related workstreams in mergers and acquisitions (M&A) integrations, advising on retain/merge/wind-down decisions, managing employer-of-record to entity transitions, and ensuring entity timelines are reflected in broader deal plans * Serve as the primary coordination point across People functions (Total Rewards, People Systems, People Operations) and cross-functional leads (Payroll, Tax, Legal, Finance & Strategy, Treasury), aligning workstreams, driving decisions, and holding accountability against program timelines * Partner with cross-functional stakeholders to anticipate and manage the full implications of entity lifecycle events before they create downstream risk; proactively surface dependencies, resolve blockers, and escalate where needed * Build and continuously improve the infrastructure that makes entity management and employment readiness scalable: intake forms, project plan templates, handoff checklists, standard operating procedures (SOPs) and playbooks for common jurisdictions, compliance trackers, and retrospective documentation that feeds back into process improvements after each go-live * Serve as the connective tissue across functional owners, surfacing cross-entity patterns, systemic risks, and program coverage gaps; support People leadership with structured analysis and reporting on portfolio health and entity-specific program decisions WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of program / operations management experience, including at least 3 years driving multi-stakeholder, cross-functional programs end to end * Demonstrated experience in at least one of: Total Rewards (benefits, compensation, equity, talent mobility), Mergers & Acquisitions, People or Legal Operations, or People transformation programs at a global company * A strong track record of taking ambiguous, multi-jurisdictional problems and converting them into structured, repeatable programs — ideally in a scaling environment where you built from 0 to 1 * Excellent written communication: you can produce a 1-page exec update, a stakeholder-tailored decision memo, and a step-by-step operator playbook with equal fluency * Strong stakeholder management across senior cross-functional partners (Legal, Tax, Finance, People Systems); you know when to push, when to align, and when to escalate * Comfort with data and systems — Workday and equity platforms (e.g., Shareworks/Carta) a plus; ability to spec requirements with People Systems * A users-first mindset: you obsess over the Stripe employee experience and the operator experience, not just the program artifacts PREFERRED QUALIFICATIONS * Familiarity with financial regulatory or licensing frameworks (such as banking licensing, money transmission, or card network requirements) and/or a demonstrated track record of ramping quickly on complex regulatory context in a new domain * Familiarity with statutory benefits/compensation/equity requirements in EMEA, APAC, or LATAM jurisdictions * Experience launching People/Total Rewards programs in a new country or legal entity * Experience with M&A integrations on the People side * PMP, Lean/Six Sigma, or comparable structured-program training

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   As a Senior Procurement Specialist, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6 years of experience, a growth mindset and a drive to make a lasting impact. You will join our Supplier Management department, which is part of the Finance International Operations division. As the business undergoes significant growth, this role will be pivotal in helping with the transition of the Supplier Management department towards a formal procurement function. You will be responsible for overseeing Valtech's procurement needs, supporting the transformation process, and helping to establish best-in-class procurement practices. The ideal candidate will bring hands-on procurement expertise, experience in driving transformation, and the ability to build strong, collaborative relationships across the business.  This is a high-visibility, high-impact role in a lean and fast-moving team. You will the opportunity to build a category from the ground and you will report to the Director of Supplier Management.    You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting Role responsibilities * Lead the end-to-end sourcing cycle for Professional Services and Consulting — from supplier identification and RFQ through to negotiation, contract execution, and renewal management.  * Build and manage a preferred supplier panel for consulting and professional services, establishing role-based rate cards and standard commercial terms across the category.  * Negotiate contract pricing, terms, and conditions directly with suppliers — optimizing for cost, quality, and risk mitigation in collaboration with Legal, Data Privacy, and Cybersecurity.  * Enable efficient and effective purchase services with a focus on business value, on-time delivery, and cycle time.  * Manage the portfolio of active agreements including scope, pricing, amendments, and renewals and coordinate intake requests for the category, delivering a seamless experience for internal stakeholders.  * Drive portfolio consolidation projects that reduce supplier fragmentation and deliver measurable cost savings, Identify and leverage value opportunities within the portfolio, including volume leverage, multi-year commitments, and cross-business unit consolidation.  * Oversee the sourcing cycle, handle tenders, and maintain strong relationships with suppliers, engaging effectively with multiple stakeholders.  * Benchmark supplier rates and market positioning against external references, providing credible commercial challenge to both suppliers and internal stakeholders.  * Maintain strong relationships with key internal stakeholders including delivery leaders, Finance, Legal, and senior management across NA & EMEA.  * Evaluate and continuously improve procurement processes within the category, contributing to playbook development and governance standards.  * Contribute to the broader procurement transformation roadmap, including system implementation, policy rollout, and AI-assisted tooling adoption.   MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * 3 years of experience in procurement, strategic sourcing, or category management — experience in professional services, consulting, or indirect categories within a fast-paced industry such as Technology, Digital Consultancy, or similar sectors.  * Bachelor's degree in Business, Industrial Engineering, Supply Chain, Commerce, Finance, or related field preferred. * Demonstrated track record of leading sourcing events, managing supplier negotiations, and delivering measurable cost outcomes.  * Strong commercial acumen — able to read, negotiate, and challenge contracts including professional services agreements, master supply agreements, and statements of work.  * Experience managing stakeholder relationships in a complex, multi-country environment — able to influence without authority at senior levels.  * Comfortable operating in ambiguity and building category structure where little or none exists.  * Strong analytical skills — able to build a spend baseline, conduct market benchmarking, and build a business case for sourcing decisions.  * Excellent written and verbal communication skills in English.  * Proficiency in Microsoft Office, particularly Excel and PowerPoint.  * Experience using LLM tools (ChatGPT, Claude, Copilot, or similar) to accelerate procurement deliverables.    NICE TO HAVE QUALIFICATIONS   * CIPS, CPM, or equivalent procurement certification is welcomed but not required.  * Experience with procurement platforms /e-sourcing tools that incorporate AI is a plus.    If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a full-time position based in Buenos Aires, Argentina. Beyond a competitive compensation package, we offer:  * Flexibility, with remote and hybrid work options (country-dependent)  * Career advancement, with international mobility and professional development programs  * Learning and development, with access to cutting-edge tools, training and industry experts  Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.     YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.