Senior Manager, CX Services Operations

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As a Manager, Customer Success Operations at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales & CX Operations, you will partner closely with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale. This is a role for a sharp, curious operator who thrives in ambiguity, connects dots across teams, and moves quickly from problem to solution. You will work in GitLab's all-remote, values-driven environment where documentation, iteration, and cross-functional partnership are core to how we work. What You’ll Do   * Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management. * Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes. * Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day. * Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success. * Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption. * Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting. * Contribute to broader Revenue Operations initiatives where the CS perspective is needed. What You’ll Bring  * 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role. * Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward. * Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick. * Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly. * Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority. * Curiosity and aptitude to pick up new domains, tools, and concepts quickly. We care more about how you think than which specific tools you have used. * Comfort operating in a scaling environment where not everything is defined and structure must be created. About the team The Sales and CX Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Sales, Customer Success, and Renewals teams to operate at scale. This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the full customer lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity. HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave  * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $115,200—$194,400 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Moniepoint

Who we are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. JOB PURPOSE The Payroll Specialist provides essential, high-precision support in delivering timely and accurate payroll across Moniepoint’s global markets. you will ensure that our international workforce is paid accurately and on time. You are the guardian of payroll data integrity, a key point of contact for employee queries, and a champion of compliant financial reporting. KEY RESPONSIBILITIES * Global Payroll Execution & Validation * End-to-End Processing: Prepare, validate, and record payroll inputs across all active platforms in India and UK, ensuring local nuances and regional labor laws are respected. * Accuracy & Reconciliation: Execute rigorous monthly cycles, including variance reviews, accuracy checks, and reconciliation of payroll feeders to the general ledger. * HRIS Synchronization: Audit and validate that employee lifecycle changes (hires, terminations, promotions) are mirrored accurately between HRIS and payroll systems. Partner with business leaders to operationalize people plans, ensuring alignment with organizational goals and talent priorities * Compliance, SOX & Statutory Oversight * SOX Compliance & Controls: Maintain and adhere to SOX-compliant workflows, ensuring all payroll activities follow established internal controls, approval hierarchies, and strict audit trails. * Statutory Submissions: Support the timely filing of PAYE, pensions, taxes, and other local statutory requirements across all operating jurisdictions. * Audit Readiness: Assist in producing detailed schedules and documentation for internal and external audits, ensuring a "zero-findings" environment. * Stakeholder Management & Optimization * Employee Experience: Respond to payroll-related inquiries with professional clarity, maintaining high satisfaction through timely and empathetic communication. * Third-Party Management: Coordinate with payroll providers and third-party vendors to ensure service level agreements (SLAs) are met. * Process Improvement: Troubleshoot data discrepancies and collaborate with HRIS and Finance teams to automate manual tasks and maintain updated process documentation (SOPs). QUALIFICATIONS * Experience: 4 or more years of dedicated payroll or HR operations experience in a professional environment. * Systems Fluency: Hands-on familiarity with global payroll platforms such as Payfit, Gusto, Monnify, Razorpay, or similar cloud-based tools. * Analytical Prowess: Strong attention to detail and advanced confidence working with spreadsheets, complex data sets, and financial numbers. * Analytical mindset with ability to interpret data trends. PREFERRED QUALIFICATIONS * International Scope: Prior experience supporting multi-entity and multi-currency payroll environments. * Regional Expertise: A basic understanding of payroll requirements across India, UK. * Regulatory Knowledge: Familiarity with maintaining internal controls (SOX) within a payroll operations context. About You * Precise & Dependable: You are organized by nature and take deep pride in "getting it right the first time." * Effective Communicator: You translate complex payroll data into clear, helpful support for colleagues and employees alike. * Growth-Oriented: You are eager to deepen your technical payroll expertise across multiple platforms and stay ahead of global compliance trends. * Trustworthy: You handle sensitive data with the highest level of confidentiality and professional integrity. What to expect in the hiring process * A preliminary phone call with one of our recruiters. * A 60 minute interview with the hiring manager, Senior Manager, Lead Global Payroll Operations and Reporting. * An interview with our Head of People Operations Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Ziprecruiter

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission:  To actively connect people to their next great opportunity.  Who We Are:  ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.  Summary: ZipRecruiter is seeking a strategic and forward-thinking Senior Manager of Revenue Operations to lead operational strategy and execution for our Small & Medium Business (SMB) go-to-market teams. As the central owner of our SMB go-to-market operations architecture, you will play a critical role in driving revenue growth through efficient and scalable processes. The ideal candidate is a detail-oriented people leader with a passion for process improvement and strong experience managing cross-functional operational projects. You will work with our Sales and CS leaders to prioritize and scope initiatives to support revenue growth, and will manage multiple analysts with a range of skillsets in executing on those initiatives. If you love connecting the dots between strategy and operational execution, this role is for you. RESPONSIBILITIES: * Strategic roadmap ownership: Work with SMB Operations analysts and Sales leaders to identify the most valuable process and operational improvements for our GTM teams. * Cross-functional leadership: Lead complex strategic projects (for example, launching new sales teams) from conception to execution through collaboration across multiple departments. Team leadership and coaching: Manage and coach a team of analysts by aligning their day-to-day work with ZipRecruiter’s overall strategic initiatives and fostering their ongoing professional development. * Process and system optimization: Constantly search for processes, workflows, and tools that can be improved to enhance the efficiency and effectiveness of our go-to-market efforts.  * Operational issue resolution: Ensure that systems and process errors are resolved quickly so that our frontline teams can sell without friction. QUALIFICATIONS: * 7+ years of experience in Revenue Operations, Sales Operations, or a similar role. * 4+ years of experience managing a team. * Proven experience in designing, implementing, and managing ongoing operational processes. * Excellent analytical and problem-solving skills, with the ability to develop operational solutions to complex business problems. * Exceptional communication and interpersonal skills, with the ability to effectively collaborate with and influence stakeholders at all levels of the organization. * Proven ability to manage multiple projects simultaneously in a fast-paced, high-growth environment. * Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field. As part of our team you'll enjoy: * Competitive salary * Exceptional benefits package * Flexible Vacation & Paid Time Off * Employer-matched 401(k) plan * A fun environment where work-life balance is valued #LI-Remote The US base salary range for this full-time position is $150,000-$172,500 Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice