Senior Manager, Professional Services Technical Architect

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As the Senior Professional Services Partners Manager, Subcontractor Partner Solutions, you will own the strategy, operating model, and partner relationship framework for GitLab's subcontractor and services partner bench. In this role, you will help scale high-quality Professional Services delivery by building the systems, governance, and partner motions that allow external delivery capacity to work effectively alongside GitLab teams. This role sits at the center of Professional Services and works closely with Ecosystems, Sales, Enablement, Finance, Legal, Procurement, IT, Security, and regional delivery management to create a consistent, global approach to subcontractor partner onboarding, readiness, compliance, and performance. You will be tasked with improving how GitLab identifies, enables, governs, and grows subcontractor partners so they can support customer engagements with quality and consistency. In your first year, you will help mature the subcontractor partner model by strengthening lifecycle processes, improving visibility into partner skills and capacity, and creating better alignment between Professional Services delivery needs and broader partner strategy. This is a strong fit for someone who enjoys solving operational complexity, building scalable programs, and working across many teams to improve delivery outcomes for customers and internal stakeholders. * Building and improving a global subcontractor partner operating model that supports onboarding, readiness, delivery management, and offboarding * Partnering across Professional Services, Ecosystems, Legal, Finance, Procurement, and regional delivery teams to streamline contracting, access, governance, and partner performance management WHAT YOU’LL DO * Own the subcontractor partner operating model for Professional Services, including partner company onboarding, partner consultant lifecycle management, access coordination, readiness tracking, shadow and reverse-shadow progression, status management, and offboarding. * Develop and execute a global strategy for subcontractor and services partners that expands delivery capacity while maintaining quality, customer satisfaction, and alignment with regional business needs, using capacity, quality, and customer satisfaction metrics to guide decisions. * Serve as the primary relationship manager for strategic subcontractor and services partners, building strong partnerships with partner principals and delivery managers. * Partner with Professional Services, Delivery, project management, and regional leadership to identify staffing needs, evaluate partner resources, and maintain visibility into partner inventory, skills, capacity, rate administration, and specialty coverage to improve staffing match rates and reduce delivery coverage gaps. * Manage or materially support contract and engagement workflows, including contract initiation, work authorization governance, purchase order coordination, invoice routing, retainer administration, renewals, and related cross-functional follow-through. * Improve partner delivery readiness by shaping onboarding guidance, enablement expectations, shadowing requirements, certification alignment, and consistent delivery standards. * Establish and maintain partner performance scorecards, feedback loops, and compliance mechanisms to assess partner quality, readiness, utilization, customer feedback, and future fit. * Drive process improvement and automation across partner onboarding, engagement workflows, rules of engagement, and systems used to manage subcontractor operations across regions to reduce manual effort and improve data accuracy. WHAT YOU’LL BRING * Demonstrated progressive experience in subcontractor partner management, Professional Services operations, partner programs, channel or ecosystem roles, or services-partner management within a technology company. * Experience building, managing, and improving partner operating models or programs that support scalable services delivery. * Strong working knowledge of partner administration, contract processes, and terms and conditions management in partnership with Legal, Finance, Procurement, and Operations teams. * Ability to work effectively across Professional Services, Sales, Ecosystems, Marketing, Enablement, Finance, Legal, IT, Security, and regional delivery stakeholders. * Experience managing strategic partner relationships and building credibility with both internal stakeholders and external partner executives. * Strong program and project management skills, including process documentation, workflow improvement, governance, reporting, and global operational execution. * Data-informed thinking and operational rigor, with the ability to track partner performance, capacity, readiness, and risk while translating findings into clear recommendations. * Familiarity with systems used in partner and services operations, such as customer relationship management, professional services automation, procurement, and partner portal tools, and the ability to use GitLab. ABOUT THE TEAM The Professional Services organization helps customers realize value from GitLab through successful implementation, adoption, and delivery outcomes. Within that broader group, this role focuses on our partner solutions and subcontractor motions that extend delivery capacity and improve coverage across regions, specialties, and customer scenarios. We work across internal boundaries to make sure external partners can operate in a way that is consistent with GitLab standards, delivery methodology, and customer expectations. This is a highly cross-functional environment where success is driven by clear processes, strong documentation, thoughtful governance, and strong relationships. The work spans partner onboarding, readiness, contracting coordination, operational issue resolution, and performance management, while also helping strengthen alignment between Professional Services and Ecosystems. If you enjoy building structure in a fast-moving environment and creating repeatable systems that help teams deliver better as a team, this team offers meaningful impact. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $104,800—$175,400 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Baringa

ABOUT BARINGA  Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.   Our Solutions & AI Labs (SAIL) practice is looking for an experienced Senior Manager to lead consultancy engagements and grow our AI & Solutions Engineering capability. The Forward Deployed AI & Solutions Engineer role will lead the delivery of AI-enabled solutions embedded in our clients' teams, combining deep technical specialism with the commercial and leadership skills to grow and shape our practice.  This is a role for someone who thrives at the intersection of client advisory, technical architecture and hands-on delivery leadership – and who has a genuine passion for bringing AI solutions to production at scale.   Our Solutions & AI Labs (SAIL) practice focuses on helping clients control their data, turn it into actionable insights, and better leverage it through the use of AI and Machine Learning solutions directly embedded into business processes. We support clients across a number of industries and offer deep expertise in AI/ML, Cloud, Platform Engineering, and Managed Solutions.   What you will be doing  As a Senior Manager in SAIL, you will own and lead consultancy engagements end-to-end from shaping the opportunity and winning the work, through to delivery governance and team leadership. You will bring SME-level depth in at least one of AI/ML Engineering, Platform Engineering, or Software Engineering, and apply it to create real, lasting value for our clients.   Although we do not expect you to be an expert in all of the below activities simultaneously, our team consists of people who can work as advisors to our clients as well as bringing deep technical knowledge when needed. The profile of our typical engagements reflects that.   Key responsibilities span the following areas.   Engagement Leadership:  * Own and lead end-to-end delivery of complex AI and technology consulting engagements, taking accountability for scope, quality, risk and client outcomes.  * Lead and resource multi-disciplinary delivery teams including engineers, data scientists and consultants providing clear direction, technical oversight and people development.  * Manage engagement resourcing: forecast team requirements, work with practice leadership to staff engagements, and develop the talent pipeline through mentoring and support of junior practitioners.  * Proactively identify and manage delivery risks in complex stakeholder environments, escalating appropriately and maintaining client confidence throughout.  * Communicate clearly to both technical teams and senior client stakeholders, translating complexity into actionable insight and decisive recommendation.  * Conduct rigorous technical reviews and uphold engineering and delivery standards across every engagement you lead.   Business Development & Bid Support:  * Play a leading role in business development: identifying new opportunities, shaping propositions, and supporting or leading bids and tender responses for AI and technology engagements.  * Contribute to proposal writing, articulating Baringa’s capabilities and differentiators, including authoring technical and delivery sections of bid responses to client tenders and RFPs.  * Build and maintain strong client relationships, acting as a trusted advisor and developing opportunities for follow-on engagement.  * Support practice-level growth initiatives, including account planning, capability development, and go-to-market positioning for AI and solutions engineering services.   Technical Architecture & Delivery:  * Lead architecture design for AI-enabled platforms and cloud solutions, balancing technical excellence with delivery pragmatism and commercial realities.  * Provide hands-on technical direction where required – reviewing designs, code and delivery artefacts to maintain quality standards across the engagement.  * Champion the path from prototype to production: driving robust, scalable and secure AI deployments that go beyond proof-of-concept thinking to real business impact at scale.  * Act as a credible technical voice with client architects, CTOs and engineering leads, earning trust through depth of knowledge and a demonstrable delivery track record.  AI/ML Specialism  You will bring expert-level knowledge in at least one of the following domains, and working knowledge across the others:   Agentic AI & LLM Engineering:  * Design and build production-grade agentic systems using major LLM SDKs and agent frameworks; deep knowledge of RAG, MCP servers and prompt engineering at scale.  * Strong opinions on secure, resilient enterprise deployment of LLM-powered systems; current knowledge of the latest model capabilities and AI product stacks.   Machine Learning Engineering:  * End-to-end ML lifecycle expertise: feature engineering, model training, evaluation and production deployment, including MLOps, monitoring and drift detection.  * Practical knowledge of ML frameworks (e.g. scikit-learn, PyTorch, XGBoost) and cloud-native ML services (SageMaker, Azure ML, Vertex AI).  Platform & Cloud Engineering:  * Architecture and delivery of scalable cloud data and AI platforms on AWS, Azure or GCP; experienced with containerisation, IaC, event-driven architectures and CI/CD.  * Track record of delivering production Python services and APIs; working knowledge of cloud-native application patterns and release practices.   Software Engineering:  * Production-grade Python services (FastAPI, AWS Lambda, event-driven patterns) and front-end development with React/Next.js, Material UI and SWR.  * Cloud architecture design capability across major providers; rounded understanding of database trade-offs – relational, NoSQL, graph and caching strategies.  * Strong engineering practices: CI/CD, testing (Jest, Cypress, React Test Library), release management and security-conscious development.   * A genuine passion for AI solutions and specifically for the complexity of delivering them to production at scale. You should be as energised by the hard problems of operationalisation, reliability and governance as by the technology itself.   Your Skills and Experience   We're seeking a technically credible, commercially aware leader who brings a rare combination of delivery accountability, client advisory skill, and deep AI/technology specialism. You will be someone energised by the complexity of taking AI solutions to production at scale – and who can inspire a team and a client with that same passion.  * 7+ years in technology consulting, software engineering or AI/ML, with at least 3 years in a senior leadership role – including direct accountability for end-to-end engagement delivery, resourcing and commercial outcomes.  * Experience supporting or leading bid and proposal activity, including writing technical and delivery sections of responses to client tenders and RFPs.  * SME-level depth in at least one of: Agentic AI/LLM Engineering, Machine Learning Engineering, Platform & Cloud Engineering, or Software Engineering – with strong architecture and design capability across cloud, data and AI domains.  * Proven ability to build and lead high-performing delivery teams in complex stakeholder environments, with experience engaging comfortably at CTO or engineering director level.  * Clear, confident communicator – able to make the complex accessible for technical and non-technical audiences alike, and to represent Baringa’s expertise with credibility.  * Master’s degree in Computer Science, Engineering, Mathematics, Data Science or related discipline, or equivalent depth through relevant professional certifications (e.g. AWS Solutions Architect Professional, Google Professional ML Engineer).  * Desirable: prior experience as a forward-deployed or embedded engineer within a client environment; exposure to regulated industries such as energy, financial services or public sector.  If you are excited by the opportunity to lead meaningful AI and technology engagements for major clients and thrive in a collaborative, people-first culture that values both technical rigour and human connection we would love to hear from you.  JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.   BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. SUMMARY To provide expanded regional leadership for the Solutions Architecture function, driving technical pre-sales excellence and managing strategic outcomes across a designated geography. The Senior Manager shifts focus from purely tactical task and localized team management to building regional operational frameworks, optimizing regional technical discovery processes, and championing the development of reusable solution patterns to accelerate velocity and ensure cross-functional delivery alignment across a broader geographic portfolio. WHY THIS ROLE? As a Senior Manager, you scale your impact from a localized team to an entire regional segment. This role provides the opportunity to design structured regional onboarding programs, resolve high-complexity regional escalations, and consistently drive cross-functional alignment across multiple sales, delivery, and engineering divisions. You will be the definitive champion for scaling pre-sales capability, regional scoping accuracy, and repeatable technical intellectual property. WHAT YOU’LL DO * Regional Pre-Sales Optimization: Optimize regional technical discovery processes and design structured qualification frameworks to accelerate deal velocity and ensure high-integrity sales pursuits across your geography. * IP & Reusable Solution Patterns: Champion the development, curation, and regional adoption of reusable solution patterns, reference architectures, standardized sales collateral, and field enablement toolkits. * Regional Escalation & Alignment: Manage high-complexity regional technical or scoping escalations and drive strict cross-functional alignment between software sales, services delivery, and regional practice leadership. * Talent Scalability & Onboarding: Develop, refine, and implement structured regional onboarding programs that dramatically accelerate new-hire time-to-productivity and baseline utilization. * SOW Portfolio Accountability: Accountable for regional scoping accuracy (SOW-to-delivery alignment) across the entire regional portfolio to systematically minimize downstream implementation risks and erosion of project margins. OUR IDEAL CANDIDATE WILL HAVE * Proven Senior Management: Meets all Level 3 prerequisites with a demonstrated track record of managing strategic regional outcomes and technical frameworks rather than just localized, tactical tasks. * Minimum Experience: 12+ years working with customers in a pre-sales, post-sales, or solution architecture capacity within a technology or enterprise professional services organization. * Management & Consulting: Minimum 5 years of direct people management experience leading customer-facing technical teams, along with 7+ years in data professional services or technical consulting. * Escalation & Conflict Resolution Mastery: Proven ability to consistently manage, de-escalate, and resolve high-complexity regional technical and commercial issues with cross-functional executive stakes. * Framework Design & Architecture: Demonstrated experience creating operational or technical frameworks (e.g., discovery guides, qualification frameworks, or enablement curricula) utilized at a regional scale. * Advanced Technology Stack Fluency: Deep familiarity with modern multi-cloud data strategies (AWS, Azure, and GCP), data governance systems, advanced data integration concepts, and analytics platforms. * Enterprise Operations Mastery: Demonstrated expertise managing pipeline forecasting and headcount deployment using enterprise tooling (Salesforce, Certinia/FinancialForce, Jira, or similar PPM tools). * Preferred Certifications: Snowflake SnowPro Core and multiple Advanced certifications (e.g., Architect, Data Engineer, Data Scientist). Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com