AI Data Specialist - Latvian

Churn Specialist | DTC E-commerce | 100% Remote EU

Foxelli Group

Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us. At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them. If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us. WHY JOIN FOXELLI? Foxelli is a place for people who think deeply, learn quickly, automate repetitive work, enjoy spending time together, and build things that matter. We work hard, joke often, and don’t take ourselves too seriously. If you’re excited about AI, eager to learn, and want to create work that genuinely means something with people who care, you’ll feel right at home with us - no matter where you are in your career. THE ROLE We're looking for a Churn Specialist to help us get closer to our customers - understand what they actually need, spot where we're falling short, and find ways to retain them. You'll work across multiple Foxelli Group brands, investigate the full customer lifecycle and turn data into initiatives that actually move the needle on retention. You won't just track churn numbers. You'll own the thinking behind what is happening with the brand and drive the ideas to help retain our customers. If you love: * getting into customer data and finding the story behind the numbers * mapping out a customer journey and spotting where things go wrong * testing ideas - onboarding tweaks, lifecycle flows, CRO experiments, win-back sequences, etc * using AI and automations to move faster and do more with less * understanding what makes customers stay (or leave) on a psychological level * working across multiple products and brands without losing focus And if you're someone who can take a messy churn problem, break it down into clear hypotheses, and see them through to results… …you might be our person 👀 🚀 WHAT YOU'LL BE DOING Churn Analysis & Research * Analyse churn patterns across multiple Foxelli brands - when customers drop, which segments are most at risk, and what's driving it * Research competitors and benchmark what best-in-class retention looks like in our space * Use AI tools to accelerate research, surface insights, and identify patterns * Build a clear picture of our customers - their motivations, frustrations, and what "good enough to stay" actually means to them Customer Journey & Onboarding * Audit the full customer lifecycle with a churn lens - from first-touch onboarding to long-term engagement * Identify drop-off moments and experience gaps that are costing us customers * Own initiatives to improve onboarding flows and early-stage activation Retention Initiatives & Experimentation * Develop hypotheses and run experiments - lifecycle communications, CRO tests, loyalty mechanics, win-back campaigns, cancellation flows * Build and maintain automations that support retention at scale - triggered flows, at-risk alerts, personalised sequences * Use AI to generate ideas, draft copy, simulate scenarios, and iterate faster * Track the impact of every initiative and iterate based on results * Document what worked, what didn't, and why AI & Automations * Build and maintain automations that support retention initiatives at scale * Proactively explore how AI can improve the way we understand and respond to churn * Stay current with new tools and bring ideas to the table before anyone asks WHAT YOU BRING * Proven experience diagnosing churn, not just reporting on it, but getting to the root of it * Comfortable working with data: cohort analysis, funnel metrics, A/B test results * Hands-on experience with customer journey mapping, onboarding optimisation, or CRO * Experience building automations: triggered flows, lifecycle sequences, or similar * Able to turn messy data into a clear point of view and present it to senior stakeholders * Has worked across multiple products or brands * Uses AI tools beyond basic prompts and actively looks for ways to automate and improve workflows THE RECRUITMENT PROCESS 1. Apply - A simple form that helps us know who’s stepping into our world. 2. Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space 3. Text Task - A small real-world challenge so we can see how you approach problems in action. 4. Interview - A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together FIXED SERVICE FEE 2,500 - 2,800 euros after taxes (depending on your skills, competencies, and experience). PERKS & BENEFITS * Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness. * Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check. * A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously. * Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested. * A budget for your home office setup so you’re comfortable working how you like and where you like. * Strong company culture and a network of unique individuals that celebrate you. ELIGIBILITY & LOCATION REQUIREMENTS ❕This role is 100% remote. * Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported. * For full-time roles, we ask that you’re available for at least 5 hours during typical EET working hours — it keeps collaboration smooth and communication easy. (This doesn’t apply to part-time roles.) Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Customer Operations Specialist

GoCardless

About us GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.  GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions. We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States. At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!  And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply! THE ROLE This role is part of the International Customer Operations team. As a member of this team, you will be responsible for supporting GoCardless customers by handling a variety of enquiries via email and phone. These range from general support requests to more technical investigations involving our product. You will also assist partners and developers in effectively using GoCardless. You’ll use our in-house systems to help ensure that you can deliver the best support experience possible. As a Customer Operations Specialist, you will act as an escalation point for our French and UK merchants. You’ll be responsible for resolving complex issues that require a higher level of support, ensuring timely and effective solutions while maintaining a high standard of customer satisfaction. In this role, you’ll work independently, collaborating with cross-functional teams as needed and contributing to continuous improvement initiatives within the wider Customer Operations function. Working hours: Rotational shift, Monday - Sunday, through 4 days (4 days working - 4 days off etc) 8am-8pm, after probation in a hybrid way We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays. Probation time: 3 months, Monday - Friday, 10 am - 7 pm, onsite What excites you * Supporting our merchants with basic queries related to customer service throughout the entire merchant lifecycle. * Advising merchants on best practices when using the GoCardless product. * Speaking directly to customers to troubleshoot and resolve issues efficiently. * Identifying and proposing improvements based on customer feedback and recurring trends. * Collaborating with a high-energy, supportive team to help achieve GoCardless’ wider goals. * Sharing your knowledge proactively, helping to upskill team members, and suggesting process improvements. * Developing your skills through hands-on experience and meaningful project work. * Embracing variety in your day-to-day work within a fast-paced, constantly evolving environment. * Approaching challenges with a creative and analytical mindset, quick to learn and comfortable with complexity. What excites us  * You are verbally fluent in English and can communicate clearly in writing to support customers via email or over the phone. * Detail-oriented with the ability to work efficiently in a fast-paced environment. * You care deeply about providing customers with a great experience while keeping calm under pressure. * You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach. * Prior experience using tools like Zendesk or Looker is preferred, but not essential. Salary range: € 1500- € 2300 (gross) Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€ 1533- € 2300 (gross)) of the pay range until performance can be assessed in the role. Offers will take into account the level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. (SOME OF) THE GOOD STUFF * Wellbeing - stay healthy with dedicated support and medical cover * Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period * Adaptive Working - allows you to work flexibly, around your lifestyle * Equity - all permanently employed GCs get equity to help you make a valuable contribution * Parental leave - to suit everyone embarking on life's great adventure * Learning Budget - lead your own development with an annual learning budget * Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’) LIFE AT GOCARDLESS   We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.  DIVERSITY & INCLUSION As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices. To ensure that we're representative of the world around us - and to be able to review relevant benchmarks - we ask GeeCees to voluntarily disclose diversity data. This year, the proportion of GeeCees providing data increased to 88% (up from 79% in 2024). With regards to diversity within GoCardless, we can see GeeCees identifying as: Asian, Black, Mixed or Other — 25%  Neurodiverse — 9%  LGBTQIA+ — 9%  Disabled — 1%  Average age — 33 Female — 45% Male —  55%  We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support. If you want to learn more, you can read about our Employee Resource Groups and objectives here Sustainability We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. Check out our sustainability action plan here. Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.

Fraud Investigations Specialist

GoCardless

About us GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.  GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions. We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States. At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!  And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply! THE ROLE The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care. As a Fraud Investigation Specialist you’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.  On a daily basis you will: * Monitor the risk alert queue and identify high risk behaviour within the business portfolio  * Conduct fraud investigations within service level agreements to reduce potential revenue losses  * Attain a thorough understanding of GoCardless’ product, policies and processes  * Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience  WHAT EXCITES YOU  * The opportunity to work in a high performing team and make important daily decisions that can make an impact on GoCardless’s future success * Having the opportunity to learn more about data and how to use it to make informative decisions across the business * Working in a global fraud team where you can share experiences and learn from other team members who come from a variety of industries  WHAT EXCITES US   * You have some experience in a fraud investigations role or similar and are looking for your next challenge * You use logic and reasoning to separate legitimate behaviour from suspected illicit activity * You understand the implications of new information for both current and future problem-solving and decision-making * You use your written English skills to strike the right tone with internal and external stakeholders. * You’re driven by initiative, and understand the impact of every decision you make on our merchants * Results-focused: You can prioritise, organise, and show initiative and willing to get the job done  We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply. Base salary range: €1,867 - €2,800 (gross). Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€1,867 - €2,333) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. (SOME OF) THE GOOD STUFF * Wellbeing - stay healthy with dedicated support and medical cover * Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period * Adaptive Working - allows you to work flexibly, around your lifestyle * Equity - all permanently employed GCs get equity to help you make a valuable contribution * Parental leave - to suit everyone embarking on life's great adventure * Learning Budget - lead your own development with an annual learning budget * Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’) LIFE AT GOCARDLESS   We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.  DIVERSITY & INCLUSION As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices. To ensure that we're representative of the world around us - and to be able to review relevant benchmarks - we ask GeeCees to voluntarily disclose diversity data. This year, the proportion of GeeCees providing data increased to 88% (up from 79% in 2024). With regards to diversity within GoCardless, we can see GeeCees identifying as: Asian, Black, Mixed or Other — 25%  Neurodiverse — 9%  LGBTQIA+ — 9%  Disabled — 1%  Average age — 33 Female — 45% Male —  55%  We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support. If you want to learn more, you can read about our Employee Resource Groups and objectives here Sustainability We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. Check out our sustainability action plan here. Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.