Anthropic · San Francisco, CA | New York City, NY
Director, Global Order-to-Cash Transformation
ABOUT ANTHROPIC Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for ...
ABOUT ANTHROPIC
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our
users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and
business leaders working together to build beneficial AI systems.
DIRECTOR, GLOBAL ORDER-TO-CASH TRANSFORMATION
San Francisco, CA | New York City, NY | Seattle, WA
ABOUT ANTHROPIC
Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our
users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and
business leaders working together to build beneficial AI systems.
ABOUT THE ROLE
We're looking for an operational leader to partner with engineering, finance and accounting operational leaders to transform
Anthropic's global order-to-cash (O2C) function. Our business is scaling faster than the processes and systems that support it,
across direct enterprise contracts, consumption-based commercial models, and third-party cloud marketplaces. This role is a key
partner with the end-to-end redesign: how orders are structured and provisioned, how transactions flow through our systems, how
revenue is billed and recognized, and how all of it stays controlled and auditable as volume compounds.
This is a builder's role with a broad remit. You'll help set the multi-year Global O2C roadmap and then manage the critical
aspects such as designing front-to-back processes, standing up automation and AI-driven tooling where manual work doesn't scale.
Facilitating programs that cut across Finance, Go-to-Market, Legal, Accounting, Tax, and Engineering.
If you're energized by ambiguous, high-consequence operational problems at a company at the forefront of AI development, we'd like
to hear from you.
RESPONSIBILITIES
GLOBAL O2C STRATEGY & TRANSFORMATION
- Be a key contributor to the vision, roadmap, and execution of Anthropic's global order-to-cash transformation, spanning order
management, provisioning, billing, invoicing, collections, and revenue recognition
- Assess the current state end-to-end, identify the structural constraints on scale, and sequence a prioritized program of work
with clear milestones, owners, and measurable outcomes
- Build the operating metrics and reporting that make O2C performance legible to leadership — cycle times, error and rework
rates, touchless transaction rates, revenue leakage, and cost to serve
- Serve as the senior operational voice in commercial and pricing workflows, translating what the business wants to sell into
what we can actually transact, bill, and recognize
PROCESS DESIGN & OPERATIONAL EXCELLENCE
- Design scalable, controlled processes from the ground up, applying structured process design and continuous improvement
methodology rather than incremental patching
- Standardize and harmonize O2C processes globally across regions, entities, channels, and business models, eliminating the
one-off exception handling that accumulates in high-growth environments
- Establish clear operating rhythms, escalation paths, and service levels across the quote-to-cash lifecycle, with documentation
that holds up as the team and transaction volume grow
- Build the operational infrastructure that lets the function absorb order-of-magnitude growth without a proportional increase in
headcount
- Build compliance monitoring into the systems, including SOX controls, themselves so that controls scale with volume rather than
headcount
SYSTEMS, AUTOMATION & AI
- Help drive the O2C systems architecture and roadmap in partnership with O2C Leadership, Engineering and GTM Systems, defining
requirements, prioritizing investment, and holding the line on scalable solutions over point fixes
- Deploy AI and automation to drive real leverage across the function — automated exception handling and reconciliation,
self-service reporting and anomaly detection, and continuous rather than sample-based control monitoring
- Lead global automation strategy and evaluation across billing, contracting, and ERP platforms, and drive the implementations
and migrations that follow
CROSS-FUNCTIONAL LEADERSHIP
- Drive alignment and results across Revenue Accounting, Deal Desk, GTM Systems, Sales Operations, Legal, Tax, Treasury, and
Engineering, influencing outcomes without relying on direct authority
- Partner with high-performing operations teams, setting standards, developing talent, and scaling capacity through a mix of
employees, contractors, and partners
- Communicate progress, trade-offs, risks, and decisions crisply to executive stakeholders, and surface issues early with a
recommended path forward
YOU MAY BE A GOOD FIT IF YOU HAVE
- 10+ years of progressive experience leading operational transformations within Revenue Operations, Billing Operations, or other
finance operational teams at high-growth SaaS/technology companies, including experience leading cross-functionally
- Expert understanding of process design, cross-functional project management, and scaling systems — including using AI to drive
automation, reporting, and compliance
- Project management certification (PMP) or Lean Six Sigma Black Belt
- Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models
across B2B products
- Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle,
Workday Financials, Zuora)
- A proven track record leading large-scale strategic and automation initiatives end-to-end, from business case through
implementation and adoption
- Experience building and developing operations teams
- Bachelor's degree in Accounting, Finance, Business, Engineering, or a related field
STRONG CANDIDATES MAY ALSO HAVE
- Experience serving both B2C and B2B customers; especially with consumption-based, subscription billing models through to
collections
- Experience with go-to-market, deal desk and revenue operations organizations
- Experience designing and implementing processes with robust internal controls, segregation of duties frameworks and flow of
financial transactions in high-growth environments
- Understanding of AI industry business models and enterprise customer needs
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales
commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$230,000—$300,000 USD
LOGISTICS
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some
roles may require more time in our offices.
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate.
But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help
with this.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet
every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more
prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself
prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have
enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range
of diverse perspectives on our team.
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you
from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as
working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for
money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any
links—visit anthropic.com/careers [http://anthropic.com/careers] directly for confirmed position openings.
HOW WE'RE DIFFERENT
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few
large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work
on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and
biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research
discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication
skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the
directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling
Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
COME WORK WITH US!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional
equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to
collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy
[https://www.anthropic.com/candidate-ai-guidance] for using AI in our application process.
Role
Director, Global Order-to-Cash Transformation
Category
Other
Location
Published
July 29
Deadline
August 29
Source