Engineering Manager - Dashboard Foundations

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The design team at Plaid is made up of product designers, researchers, and content strategists who work with our cross-functional partners to create Plaid’s products. Please visit https://designedbyplaid.com/ to learn more about the Design team. As a Product Design Manager on the Dashboard team, you will manage a multidisciplinary team of product designers and a researcher, leading design efforts across multiple product areas at Plaid. As a member of each area’s cross-functional leadership team, you will partner closely with product and engineering to shape direction and outcomes. Your day-to-day responsibilities will include coaching individual contributors, driving high-quality design execution, and collaborating with PM leads to develop product strategy. Alongside owning near-term delivery, you and your team will also define and advance the long-term vision for how Plaid’s products evolve. On the Dashboard team, we focus on shipping experiences and elevating the UX quality of Plaid’s Dashboard— a key surface area for customers and data partners. The Dashboard provides a variety of features and tools for launching with Plaid, integration monitoring, and account management and is the home of emerging insights products for payments and risk assessment. Responsibilities * Shipping delightful and easy-to-use experiences, whether they’re for customers or partners * Working on all types of problems: complex, ambiguous, large redesigns, small wins, internal demos, etc * Closely collaborating with engineering, product, and marketing teams from planning through execution * Producing high-quality work that not only pushes the experience forward, but inspires others and raises the quality bar * Working directly with design, product and engineering leaders, helping craft compelling narratives, strategies, and inspiring demos * Managing a team of ICs at different stages of their careers and coaching them to grow * Joining a team of talented designers and contributing to our design culture through collaboration and leadership Qualifications * 8+ years of product design experience * 3+ years of product design management experience * A portfolio demonstrating outstanding visual design, interaction design, problem-solving, and prototyping skills * Experience leading large-scale redesigns or net new products, working on ambiguous problems, and on complex B2B applications. * Experience managing a team of product designers to produce great work at scale * An outstanding communicator, storyteller, and facilitator, who can bring people together and build a shared understanding with an inspiring vision and narrative * Someone who is proactive, organized, curious, pragmatic, and can prioritize their own work independently to maximize their impact at the company Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Team Description The Integrations Platform team is at the heart of Plaid. Every extraction Plaid performs — on-demand or scheduled — flows through the services this team owns, supporting some of the world's largest companies, including Google, Meta, Shopify, Square, Robinhood, and Venmo. Our mission is to provide a highly reliable, efficient, and configurable extraction platform that powers all of Plaid's extractions, ensuring products get the bank data they need, when they need it. We are tier-0 in Plaid's architecture: downtime here causes downtime across every Plaid product. We are the data-supply team for every product at Plaid. Plaid's newest insights products — LendScore (Credit), Protect (Fraud), Signal, EWA Score — depend directly on the accuracy, freshness, and quality of the bank data our platform delivers. Our customers are Plaid's product engineering teams (Fraud, Credit, Payments, Financial Management), Network Engineering & Access (NEA, the team that writes the per-bank extractors on top of our framework), and the Data Org. We own three core pillars: * Traffic: the scheduling and traffic-management systems that decide when and how often Plaid extracts data from each bank. This is one of the hardest optimization problems at Plaid. We need to keep data fresh enough to meet 8,000+ different customers' SLAs, stay inside the rate limits each bank imposes on us, and minimize the cost of every extraction, all at the same time. * Extraction Platform: Our classic platform and the next-generation OAuth extraction framework we're investing in to power the next decade of Plaid’s products. * Network Health: the credentials, tokens, and traffic systems that keep Plaid's connections to banks alive. Once a user links an account, it's our job to keep it authenticated, healthy, and extractable for the years that follow — through token rotations, bank-side changes, and the long tail of failure modes that can break a connection at any point in its lifecycle. Responsibilities * You will lead a team of 6 engineers, ranging from mid-level to Staff, developing them through clear goal setting, coaching, and feedback. * You’ll define and drive the long-term strategy for this foundational area, in close partnership with technical and product leaders across Plaid. * You’ll collaborate with cross-functional partners to identify high-leverage opportunities, shape the roadmap, and dive deep into technical design and execution details to ensure consistent delivery of high-impact business outcomes. * You’ll uphold a high bar for technical quality and delivery velocity, leading by example. Qualifications * 8+ years of industry experience, that includes time as a Staff-level engineer before transitioning into management. * 1+ years of engineering management experience * Deep experience designing scalable, reliable architectures that support real-world products at scale. * Track record of building and growing high performing engineering teams (either as an engineer or a manager). Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. AI and intelligent systems are driving the fifth paradigm shift, following previous technological revolutions like mainframes, personal computers, the internet, and mobile devices. We believe, in the foreseeable future, AI will revolutionize the FinTech industry - from how consumers understand and manage their finances, to how developers build applications and how all companies operate. The fintech industry landscape will undergo a fundamental reshape. Plaid in the FinTech AI Ecosystem Plaid is uniquely positioned to become the financial data and insights backbone for AI applications and platforms in this evolving ecosystem. We believe consumers should be able to understand and manage their financial life through conversational AI interfaces using natural language. We believe consumers should have peace of mind with a trustworthy consent and authorization manager when agents shop for them. We believe identity verification and financial fraud prevention in AI-powered products should feel seamless and embedded for the end users. The list goes on. The most important AI companies, major fintechs, and customer agent platforms are actively trying to integrate Plaid into AI-powered products and solutions they build. Plaid’s AI-powered Experiences for Customers The explosive growth in model intelligence and increasing relevance for enterprise tasks offer a unique opportunity for Plaid to rethink from the ground up how we operate and interact with our customers for the most optimal experience. Our early experiments in building AI agents for customer experience are paying off with huge business value. For example, our homegrown AI-powered customer support agents resolve a significant proportion of customer questions and issues within seconds, which would otherwise have required humans hours to work on. This is just the beginning and there is so much more we could do. The AI Applications Team You will have the opportunity to lead this newly formed team that is dedicated to rapidly scaling our successful bets so far, and grow with the team in our quest to accelerate Plaid’s transformation into an AI-first company. Responsibilities * You will lead a team of 4 engineers, ranging from junior to staff, developing them through clear goal setting, coaching, and feedback * You will define and drive the long-term strategy and manage execution on the team, in close partnership with technical and product leaders across Plaid * Have a front row seat to all the latest industry developments. Over time, with the skills and experience you develop and hone on this team, you can become an influential voice in defining where AI <> Fintech will be heading longer term. You will work with your team to: * Lead projects that enable and scale our business with our largest AI customers and partners, starting with personal finance use cases and expanding into many others; examples include: * Develop and evolve the preferred integration pattern for Plaid with AI providers - from API adaptations to building the official Plaid MCP Servers, and beyond * Redefine how Plaid’s consumer link experience embed into conversational interfaces in the most seamless way * Architect the trust layer for the future of agentic commerce that will become the industry standard * Scale and extend our existing successful bets on AI-powered customer experience; examples include: * Make the next step-function improvement in our homegrown customer support agent - land our multi-turn and multi-agent system that powers a truly delightful experience for our customers; define how to scalably run offline evaluation for complex multi-turn open-ended tasks; research and prototype how Human-In-The-Loop Reinforcement Learning (RLHF) can power an insights flywheel; pioneer the architecture for customer-specific long-term memory, etc. * Extend our agentic system to support other critical parts of the customer journey, starting with areas with the highest ROI - top-of-funnel product recommendation, customer onboarding and risk diligence, customer activation and assistance for faster productionization, as well as upselling and cross-selling of Plaid products. Qualifications Must-haves: * 8+ years of industry experience, that includes time as a Staff-level engineer before transitioning into management. * 1+ years of engineering management experience * Hands-on experience working with LLMs to build products and shipping them to product with iterating with real user feedback - including but not limited to: * Prompt engineering * Fine-tuning * Retrieval augmented generation (RAG) * Semantic search - vector database and embedding models * Agent orchestration framework * Evaluation and monitoring framework of open-ended tasks * Streaming and SSE * Common UX and design patterns for GenAI-powered products * Ability to deeply understand customer and user needs through user research and rapid experimentation - be your own technical PM * Track record of building and growing high performing engineering teams (either as an engineer or a manager). * Ability to balance divergent thinking (exploring possibilities) with convergent thinking (evaluating feasibility), which is critical for driving 0 ->1 projects * Extremely curious and passionate about working in GenAI applications space Nice to have: * Experience training and/or serving ML models in production, or fine-tuning LLMs for domain-specific use cases * Comfortable operating in privacy/PII-sensitive environments and applying compliance mitigations Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.