Staff Product Operations Manager

Calendly

WHAT’S IN IT FOR YOU?  Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. ABOUT THE TEAM & OPPORTUNITY  *THIS IS A HYBRID POSITION LOCATED IN THE BAY AREA; THE EXPECTATION IS TO GO INTO THE SAN FRANCISCO OFFICE 2 TIMES PER WEEK. WHAT’S SO GREAT ABOUT WORKING ON CALENDLY’S PRODUCT TEAM? We design seamless product experiences that delight our customers. Calendly takes the work out of scheduling so our customers have more time to focus on what matters most. Millions of people worldwide use our software every day—with thousands more signing up daily. As a Staff Product Manager on the Scheduling team, you’ll be working on an incredible opportunity to evolve and scale a category-defining product while ushering it into the AI era. You’ll help ensure Calendly stays the most intuitive, powerful scheduling platform in the world, while leveraging AI to make it smarter, more proactive, and even more effortless for customers. A DAY IN THE LIFE OF A STAFF PRODUCT MANAGER AT CALENDLY This position will report to our Director of Product. You will be working in an environment where collaboration is key to the best ideas, and you will be encouraged to use your creativity and drive to bring new features and ideas to market! You will work closely with engineering, design, sales, product marketing, customer experience and product leadership to ensure our defined growth, product/business outcomes, and customer satisfaction goals are met. On a typical day, you will be working on:  * Understanding customer needs, crafting a strategic product roadmap, and leading execution for one of our newest product initiatives * Prioritizing feature requirements and partnering cross-functionally with R&D stakeholders (Design, Research, Engineering)  * Partnering closely with our go-to-market teams (marketing, customer success, sales, finance) to ensure successful product launches across multiple customer segments * Driving up awareness, adoption, continual engagement and retention of new use cases that unlock more product capabilities within Calendly * Defining and measuring the relevant objectives and key results (OKRs) and key performance measures to support strategy and roadmap decisions WHAT DO WE NEED FROM YOU? * A minimum of 8-10 years of varied PM experiences across both startups and scaled companies; bonus points if you have been a founder in a SaaS company * Keen product sense, UX design experience with a deep empathy for customers; highly motivated to build delightful and frictionless experiences for customers; especially f you have used AI/ML to bring these experiences to life * Experience in building 0-to-1 SaaS products and scaling from 1-to-100 in a product-led-growth environment * Deep understanding and demonstrated experience building and monetizing teams-based productivity solutions in either a B2C or B2B * The ability to work in our San Francisco office 2 days per week * Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time Tier 1 Salary Hiring Range $237,305—$300,121 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: * Tier 1: San Francisco, CA, San Jose, CA, New York City, NY * Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. * Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.

Databricks

P-1558 We are looking for a strong Support Operations Leader, who will serve as the operational leader and strategic partner for the Bangalore support team. You will own critical support operations workflows and rhythms, strengthen coverage across priority support motions, and partner closely with cross-functional teams to improve how support operates at scale. An ideal candidate for this role will be a hands-on operational leader with a strong product operations mindset. The candidate will own core support operations rhythms, including shift scheduling, coverage planning, workflow clarity, and operating cadences, while driving cross-functional alignment across Support, Product, Engineering, and R&D Ops to improve team effectiveness and close operational gaps. This person should be comfortable organizing ambiguity, bringing structure to fast-moving environments, and translating strategy into clear execution. They will act as the trusted day-to-day partner for the support team, help bridge communication and execution gaps across regions, and drive process maturity that measurably improves support readiness and team effectiveness. The impact you will have: * Own support shift scheduling and coverage planning to ensure the Bangalore team has consistent, effective operational support across priority workflows * Identify, prioritize, and close support coverage gaps across teams, regions, and operating hours, and drive clear action plans with leadership * Act as the day-to-day operational leader and partner for the Bangalore support team, helping translate team priorities into execution * Establish, scale, and continuously improve core support processes, operating cadences, and team workflows * Partner closely with Support, Product, Engineering, and R&D Ops to drive cross-functional alignment on support workflows, role clarity, playbooks, and execution priorities * Organize and drive key operational workstreams for the team, anticipating roadblocks, tracking dependencies, and keeping work moving through ambiguity * Use AI tools (Claude Code, Glean, Databricks AI assistants, ChatGPT) every day to scale your own throughput - briefing prep, ticket triage, draft comms, root cause exploration, repetitive ops workflows * Surface recurring operational friction and support pain points, then work cross-functionally to drive durable fixes instead of one-off workarounds * Help bridge communication, decision-making, and execution gaps between the Bangalore support team and partner teams in other regions * Bring a strong product operations lens to support operations by combining process rigor, stakeholder management, and clear operational judgment What we look for: * 10 to 15+ years of experience in product operations, support operations, program management, or a similar cross-functional operational leadership role * Experience managing or influencing support operations, workforce planning, shift coverage, or service delivery models * Strong cross-functional leadership, with a track record of partnering effectively with Support, Product, Engineering, and Operations teams * Excellent and proven ability to manage multiple cross-functional projects with competing priorities.  * Advanced level of working knowledge of the Google Suite of products (ability to create executive updates, MBR, QBR decks, etc.). * AI-first working style. You already use Claude Code, ChatGPT, Cursor, Glean, NotebookLM, or similar in your current role, and can give concrete examples of how it's changed the quality of your output, not just your speed * Experience establishing or improving processes, operating cadences, workflows, tooling, or role clarity in support or operations environments * Ability to create clarity from ambiguity, structure loosely defined problems, and independently drive issues to closure * Strong judgment, ownership, and a bias for action; someone who rolls up their sleeves and brings plans to life * Analytical enough to identify patterns and operational gaps, but fundamentally oriented toward execution, operational leadership, and business impact About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Accurx

ACCURX IS SOLVING HEALTHCARE PRODUCTIVITY FOR THE NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that helps every patient get gold-standard, efficient, and joined-up care. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. THAT SOUNDS COOL - WHAT DOES THE USER SUPPORT OPERATIONS MANAGER HAVE TO DO WITH IT? Healthcare teams rely on Accurx every single day; and when we ship new features, they need to land smoothly. As User Support Operations Manager (Product), you are the essential bridge between our frontline support operations and the product teams. As we ramp up our product launches, you'll ensure we keep pace with the roadmap without sacrificing quality, looking across all pods at once, turning reactive support into strategic insight. This is a Manager-level role for a structured project manager who can set the plan, define the timeline, and hold people accountable to a high "definition of done." THE CHALLENGES YOU'LL SOLVE AS A USER SUPPORT OPERATIONS MANAGER * Launch Sign-off: You own launch readiness and success, providing the formal confirmation of "we are ready" or "we are not ready" for every release across User Support. * Operational Excellence: You will build and maintain launch playbooks, setting standard checklists to ensure we remain coordinated as our launch volume increases. * Post-Launch Insight: You will own post-launch reporting and act as a key stakeholder in retrospectives, synthesising what went well and what users struggled with into actionable narratives. * Cross-Functional Coordination: You will act as the point of contact for product teams, using Slack and Linear to manage visibility, track progress, and ensure support has a voice in product decisions. * Data Integrity & Insight: You will define tagging taxonomies in Intercom to ensure we are capturing the right data to turn user friction into actionable narratives for product teams. * People Management: You line manage a team (~2-3 people), owning their performance reviews, career development, and delivery against pod priorities. * Pod Accountability: You will run pod leads syncs, setting weekly priorities, ensuring consistency across all workstreams and flagging capacity risks to leadership. * Maintaining the Frontline Connection: You will spend ~15% of your time online as a senior resource responding directly to users, ensuring you stay grounded in the current product experience. * Extended Support: As part of the User Support team, you will participate in the senior weekend cover rota to ensure our users are supported seven days a week. YOU SHOULD APPLY IF... * You are a Launch Expert: You have a proven track record of coordinating successful product launches in a fast-paced environment. * You deliver Complex Projects: You have strong project management skills and are comfortable managing multiple concurrent timelines and cross-functional stakeholders. * You possess "Owner" Energy: You have an accountable mindset, setting high standards and holding people to them rather than simply chasing a to-do list. * You are Data Literate: You are comfortable interpreting user data and adoption metrics to ensure we are capturing the right insights for the business. * You are a Collaborative Leader: You have experience managing senior individual contributors and can work constructively across product, engineering, and design. * You have the right background: You're a seasoned User Support Manager or Support Operations lead with a proven track record of managing product releases in a fast-moving SaaS or HealthTech environment, someone who can lead a team of specialists to deliver high-quality help content and tagging taxonomies under tight deadlines. WHAT'S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Solve Healthcare Productivity. * £45,000 – £57,000 salary + share options up to £15,000 * Benefits to suit you: £400 flexible benefits budget via Happl — spend it on private health insurance, wellness providers and more * Flexible Working: We are an office first culture and ask that you're in our (dog-friendly) Shoreditch office 3 days a week * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! Want to know more about the company or the hiring process? Check out our Careers page and Candidate hub. Find us across social media: Medium, LinkedIn, X, Instagram and YouTube.