Site Inventory Leader - Permanent - W/M/X

Head of Customer Success (f/m/d)

remberg

At remberg, you’ll help to keep the world running. Everything that gets produced relies on a maintenance team behind the scenes that keeps the machines, equipment and infrastructure running. We are helping these teams by simplifying their work with modern, agentic maintenance software. At remberg, we are serving clients like L'Oréal, Remondis, Würth, Edeka, Rotkäppchen and 300+ more. Supported by the visionary founders of category-defining businesses such as Celonis, Dash0, UiPath, Personio and Forto, as well as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be the European category leader for modern, agentic maintenance software. WHAT THIS ROLE OFFERS As a Head of Customer Success at remberg, you will lead and grow our Customer Success team of five (four Customer Success Managers, one Customer Support manager), owning activation and retention across our customer base. You will own several customer streams: * Prio 1: High-touch coverage for our Enterprise customers * Prio 2: Low-touch, PLG-first model - using automation and AI where they create leverage This position is office-based (min. 3 out 5 days) in Munich and reports to our CPO. THE IMPACT YOU'LL HAVE * Team leadership & development: Lead, coach, and develop the Customer Success team with full disciplinary and functional responsibility - set ambitious targets, run weekly portfolio reviews, and build a culture of ownership and impact. * Activation & time-to-value: Own how fast and how successfully customers reach value - design and continuously improve onboarding, in-product guidance, and templated configurations across Enterprise and Mid-Market segments. * Retention & customer health: Own net revenue retention - build early-warning systems, run save-plays, drive renewals, and feed churn root causes back into Product and GTM. * NRR & expansion (with Sales): Drive vertical expansion within existing accounts - surface, qualify, and progress upsell and cross-sell opportunities in tight alignment with Sales. * Automation & AI at scale: Continuously upgrade the CS stack - manage and expand AI-assisted outreach, ticket resolution, call summarization, and automated health scoring to scale impact efficiently. * Cross-functional partnership: Partner closely with our Sales team on opportunities within existing customers, with the Product team on user feedback, with our Growth team on PLG/S and with Marketing on content and customer advocacy. * Insights & reporting: Track team performance and customer health through clear KPIs, forecast renewals, and translate signals into actions. HOW YOU'LL GROW WITH US * Customer success leadership: 3+ years' experience leading a CS or post-sales team in B2B SaaS, with strong coaching skills and a passion for people development. Comfortable owning team performance and driving results under pressure. * Industrial world exposure: You have spent meaningful time in or close to the industrial sector (manufacturing, plant operations, facilities, or a comparable environment). You are energized by being on-site with enterprise customers, travel willingly, and build trust face-to-face on the shop floor (if needed). Direct exposure to maintenance, asset management, or service operations is a strong plus. * Executive stakeholder management: Comfortable engaging C-Level stakeholders on the customer side - running QBRs, escalation and de-escalation conversations, and steering executive relationships. A consulting background is a plus. * Retention & activation excellence: Strong understanding of activation milestones, health scoring, churn prevention, and renewal motion. You know modern CS frameworks and tools and bring opinions on what works. * Product-led & low-touch mindset: You think first about leverage — automation, in-product flows, and self-serve content — and reserve human touch for where it changes the outcome. * Analytical & data-driven: You think in KPIs, make data-based decisions, and continuously optimize. You can build a dashboard, read it, and act on it. * AI-native operator: Hands-on with AI tooling for customer-facing and internal workflows; you actively look for places where automation and AI can replace repetitive work and create new possibilities. * Solution engineering exposure: Experience working alongside or owning solution engineering with technical expertise for integration projects for Enterprise customers is a plus. * Language: Fluent in German and proficient in English. EVERYTHING YOU NEED TO THRIVE * 💰 Competitive compensation package: Enjoy a salary, benefits, and equity*, with annual reviews. * 💻 State-of-the-art tools and equipment for a modern and efficient setup. * 🍏 Health and wellness benefits: Access to Nilo Health, JobRad*, and your choice between a GUUD card or Wellpass / Urban Sports Club for sports and fitness. * 🥨 Prime office location & culture: Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers. Our office is always lively, with 3 days/week in the office. * 🌞 Work-from-anywhere flexibility: You can work remotely for up to 3 months per year. * 🌴 Attractive Compensation & Benefits: In addition to a competitive salary, you'll enjoy different company benefits and 30 vacation days*. * 📚 Continuous learning: Get a €1,500 development budget plus 1 day of educational leave per year.* * 🤝 Volunteering day: 1 paid day per year to give back to a cause you care about. *Some perks apply to permanent full-time employees only. ABOUT US remberg is a fast-growing start-up based in Munich. Founded in 2018 as a spin-off from TU Munich & CDTM, we leverage AI to take the service, operation, and maintenance of all kinds of industrial assets – such as machinery and equipment – to an entirely new level. To date, we’ve raised €28 million in funding from investors like Earlybird, Speedinvest, Fly Ventures, and angel investors, including the founders of Personio and Celonis. Our 100+ customers, including Kärcher, OSRAM, Liqui Moly, Edding, and Knuspr, manage over 1 million different types of assets with our solution – making the digital transformation of the industry a reality.

Cybersecurity & AI Engineer Automation (F/H)

Mirakl

About Mirakl:   Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.   For more information, visit www.mirakl.com.   Mirakl in Numbers: * 🗓️ Founded in 2012 | Member of French Tech Next40 * 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo   Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.   Our 5 values guide how we collaborate: * 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success * 🏆 Get Things Done:  We prioritize action and efficiency for impactful results * 🚀 Go Above & Beyond:  We tackle challenges proactively and always aim for excellence * 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture * 🤝 Satisfy & Empower Clients: We're committed to our clients' success   THE TEAM YOU'LL JOIN You'll be part of our Security team within the Platform, Data & AI Security pillar, led by Maxime Lahaye, Senior Security Officer, based in Paris. AI is fundamentally transforming how we work, and you'll join a team at the forefront of this evolution. This is your opportunity to build the GRC infrastructure of tomorrow, where automation, scripting, and security converge to enable Mirakl's next phase of growth. This is a permanent position (CDI) based in Paris or Bordeaux, with 4 days on-site per week.   YOUR IMPACT 1 · COMPLIANCE & CERTIFICATIONS — AUTOMATION-FIRST * Contribute to maintaining Mirakl's ISO 27001, ISO 27018 and SOC 2 certifications, leveraging automated GRC platforms to enable continuous compliance monitoring * Automate evidence collection, control monitoring and documentation workflows using modern GRC tooling, AI-powered agents and scripting (Python, N8N) * Help manage and evolve the ISMS (Information Security Management System), ensuring it reflects both regulatory requirements and Mirakl's evolving AI-driven operations 2 · AI GOVERNANCE  * Co-design and evolve Mirakl's AI usage governance framework: acceptable use policies, data classification for AI inputs, shadow AI detection and AI vendor risk assessment * Maintain a live inventory of AI tools used across the company and contribute to the risk-based process for evaluating and onboarding new tools * Monitor the AI governance regulatory landscape and help adapt Mirakl's framework proactively 3 · SECURITY BY DESIGN ACROSS ALL COMPANY PROJECTS * Partner with Product and Engineering teams early in project lifecycles to embed security and compliance requirements from the start * Participate in risk reviews across product and platform initiatives, with specific attention to AI-related threat vectors (prompt injection, data leakage in LLMs, access control for models)   WHAT YOU'LL BRING TO THE ROLE Experience: * Master's degree (Bac+5) * Minimum 3 years of experience in cybersecurity * You participated in ISO 27001 audit as a security contributor at least * Proven experience in scripting and automation (Python, N8N or equivalent) * Experience in a consulting firm or technology company is a plus * Strong understanding of compliance frameworks and security standards Skills: * Strong technical profile with hands-on experience developing scripts and automating processes * Proactive and autonomous, with strong organizational and problem-solving abilities * Excellent communication skills to engage both technical and non-technical stakeholders * Integrity and ethics as core values * Ability to work collaboratively in cross-functional teams * Experience with web application and cloud (SaaS) security is a plus TOOLS USED * Python * N8N * Drata * AWS, GCP * Office Suite / Google Workspace LANGUAGES * Fluent in French and conversational English OUR HIRING PROCESS 1. 30-40 minute call with a Talent Acquisition Specialist 2. 1-hour technical interview with the hiring manager 3. Two 45-minute values interviews using the STAR methodology The STAR method and structured interviews will hold no secrets for you. We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations. As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.  We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.

Microsoft Dynamics 365 F&O and AI Developer

Piab AB

Position: Microsoft Dynamics 365 F&O and AI Developer Location: Danderyd, Sweden Department: Group IT Type: Full-Time, Permanent, On-site Experience: 5+ years of relevant technical work experience About Piab Group: At Piab Group we improve our customers' productivity, sustainability, and safety through evolving industrial automation and have done so since 1951. We believe in an automated world where no resources are wasted, and no humans are injured. With annual sales of ~3 billion SEK and more than 1200 employees, Piab is a global organization, serving customers in more than 100 countries from a vast network of subsidiaries and channel partners. Since 2018, Piab Group has been owned by Patricia Industries, part of Investor AB. What awaits you at our company Innovative Culture: Be part of a team that thrives on entrepreneurship and innovation. Global Impact: Work with a company that is a world leader in industrial automation. Global Presence: You will work in a truly global company with employees in more than 27 countries. Sustainable Vision: Contribute to an automated world, reducing resource waste and promoting safety. Professional Growth: Access opportunities for continuous learning and international career advancement. Diverse and Inclusive: Join a workplace that values diversity and fosters an inclusive environment. Stable fast-growing employer: As part of Patricia Industries and connected to the Wallenberg family, Piab Group benefits from strong support and a commitment to long-term growth and sustainability. Job Mission: Drive the design and development of Microsoft Dynamics 365 Finance & Operations solutions and AI-powered capabilities to support Piab’s global business processes, ensuring scalable, reliable and value-adding ERP and automation solutions. PREFERED COMPETENCIES Proven experience as a Dynamics 365 Finance & Operations Developer in large, complex ERP implementations (at least one major end-to-end project). Strong hands-on expertise in X++, Visual Studio, extensions, event handlers, data entities, OData/REST APIs, and SSRS/Power BI for D365 F&O. Solid understanding of AI/ML concepts and experience applying Azure OpenAI/LLM, Azure Machine Learning or AI Builder/Power Platform to real business scenarios. Experience working in international environments (Europe, US, Asia) and with both agile and waterfall project methodologies. KEY RESPONSIBILITIES: Design, develop and maintain customizations, extensions, integrations, data entities, batch jobs and reports in D365 F&O using X++ and Visual Studio, following Microsoft best practices and upgrade-safe patterns. Collaborate with functional consultants and business stakeholders to translate requirements into robust technical designs and high‑quality solutions across finance, supply chain, manufacturing and other core ERP processes. Identify, design and implement AI- and ML-based use cases (e.g. forecasting, anomaly detection, intelligent recommendations, automation) using tools such as Azure OpenAI/Copilot Studio, Azure Machine Learning/Cognitive Services and Power Platform AI Builder. Build and maintain secure, reliable integrations and data pipelines between D365 F&O and other internal/external systems and AI services (e.g. Azure services, Logic Apps, data lakes). Lead or support technical aspects of data migration, performance optimization, testing, code reviews, release and deployment (LCS, Azure DevOps, Git/GitHub Actions). Produce and maintain technical documentation and contribute to training, cut-over, go‑live, and ongoing maintenance and support (incidents, problems, service requests). Actively participate in relevant project and support forums, driving continuous improvement, adherence to change/release processes and alignment with IT and business stakeholders. KEY INTERFACES: Business process owners and key users (Finance, Supply Chain, Manufacturing, Operations, etc.) Group IT (solution architects, integration teams, data/AI teams, support teams) Project managers and test managers External implementation partners and Microsoft (technical architecture, escalations) EXPERIENCE AND EDUCATION: Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering or similar. 5+ years of relevant technical work experience, including proven experience as a D365 F&O Developer. Demonstrated experience from at least one large, complex D365 ERP implementation project. Experience working in global organizations and international project setups. Microsoft certifications in D365 F&O and/or Azure (AI/Data) are an advantage. Experience from B2B/industrial organizations is an advantage. SKILLS & ABILITIES: Deep technical skills in D365 F&O development (X++, Visual Studio, extensions, event handlers, data entities, OData/REST, SSRS, Power BI). Good understanding of AI/ML concepts and hands-on experience with Azure OpenAI/LLM solutions, Azure Machine Learning or Python-based ML frameworks; ability to integrate AI services with D365 F&O. Proficiency in C# and/or Python for building integrations, services and data pipelines; strong SQL and data‑modelling skills (e.g. Azure SQL, Dataverse, data lakes). Experience with Azure DevOps, Git/GitHub Actions, scripting and automation (PowerShell, Azure CLI), and hybrid cloud/on‑prem integration scenarios. Strong analytical and problem‑solving skills, with the ability to understand business needs and translate them into tangible technical solutions. Experience with tools such as Jira/ALM/ServiceNow and SharePoint; solid understanding of change, release, deploy, testing, training and IT service management methodologies. Excellent collaboration and communication skills, with a hands‑on, solution‑oriented mindset and ability to work effectively in global, cross‑functional teams. How to Apply: If you are passionate about innovation and want to make a difference in the world of automation, we would love to hear from you! Please be advised that a valid work permit for the country we offer the open vacancy is required for non-EU citizens. Unfortunately, applications without a valid work permit can not be considered.