Technical Customer Experience Specialist

Phoenix Contact

Job Summary The Field Application Engineer (FAE) will provide technical, hands-on expertise to support all business opportunities for Phoenix Contact products and applications directly associated with the automation, control and networking portfolio used within the industrial automation and electronics industry. The Field Application Engineer will collaborate with regional sales managers, strategic account managers, sales engineers, account development specialists, channel, and field application engineering teams, to utilize a consultative approach with all customers to support their individual needs and expand market penetration. This role plays a pivotal part in the development and expansion of all accounts, through automation, control and networking sales growth and specifications.  Responsibilities * Increase annual sales revenue across all products directly associated with the automation, control, and networking portfolio at customer accounts. These products include but are not limited to ethernet products (wired or wireless), safety, controllers, IO, HMIs, IPCs and engineered solutions. * Work in coordination with local Phoenix Contact sales team utilizing joint sales activities, trainings, and mutual action plans to advance the sales of above-mentioned products. * Act as the local technical representative for the above-mentioned products and support the sales team in power-related technical matters. * Act as the regional marketing specialist developing sales tools, collateral and driving campaigns. * Serve as the “voice of the customer” providing insight for expansion of product lines or new focus industries. * Drive value-added applications and engineered solutions. * Meet/exceed territory sales quotas as established by the RSM and/or Vice President - Field Sales. * Be proficient in BASE selling skills and implement to build strong customer relationships. * Develops and maintains strong relationships with potential clients, partners, and other stakeholders to facilitate new business and sustain growth. * Maintain and update CRM systems with accurate client information. Fully utilize the CRM as a communication, reporting, measurement, and tracking tool to enhance productivity. * Effectively communicate with the entire Phoenix Contact team, both verbally and written. * Be proficient in and drive the use of all sales tools provided to support local markets. * Active involvement in industry-related associations. * Proactively utilize all resources and sales tools to maximize productivity, responsiveness, and customer delight. * Continue personal development through an effective skill-building program as determined by the RSM, Director of Sales, and/or the Harrisburg Training Department. * Demonstrate technical competence on all products/solutions within area of focus. * Provide reports to RSM as required. * Deliver presentations and hands-on demonstrations of Phoenix Contact automation, control and networking products, applications, and technology for the purpose of product sales. * Develop and maintain a working knowledge on all Phoenix Contact automation, control, and networking products/solutions. * Other duties as assigned. Qualifications * Four-year college degree. Technical discipline preferred and/or equivalent industry experience. * 3 years minimum sales or marketing experience with automation and industrial control products. * Ability to work independently from home office and communicate effectively with colleagues with limited supervision. * Excellent oral/written communication and presentation skills. * Self-motivated with the ability to learn and adapt quickly. Essential Job Functions * Must be able to travel via airplane. * Must have a valid driver’s license and be able to travel via automobile for up to six hours at a time. * Must be able to lift a minimum of 50 lbs. * Must be able to travel overnight 40%+ or as dictated by assigned territory. * Comply with company dress code guidelines. * Punctuality is required. * Regular and on-time attendance. Perks & Benefits Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more! Base salary: $115,000 - $145,000. Compensation information is made available in good faith. Phoenix Contact USA reserves the right to adjust ranges based on candidate’s experience, location and internal & external equity.  Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.   ---------------------------------------------------------------------------------------------------------------------------------- Notice to Staffing Agencies, Placement Services, and Professional Recruiters: Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.

Aurelian

ABOUT AURELIAN Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country. WHY JOIN US Aurelian builds state of the art, multimodal conversational AI systems that help save lives. We work directly with 9-1-1 call centers to modernize emergency response workflows - where reliability, speed, and usability aren’t “nice-to-haves,” they’re mission-critical. We’re hiring our first Product Manager. This is a high-ownership role: you won’t be handed a tidy roadmap—you’ll define and own a product area end-to-end, partner tightly with the founders and work with customers to turn operational pain into shipped product.   WHAT YOU’LL BE DOING * You will own a product area, not a single feature. * You will help define the roadmap, not execute an existing one - you will talk with customers, founders, and engineers daily to figure out what to build next and do whatever it takes to serve their needs. * You will work across every business function: You’ll work closely with engineers to prototype and ship products, marketers and AEs to figure out the right angle and pain points to highlight, and implementation specialists to strategize on rollout. Nothing is beyond your scope to drive a product to completion. WHO WE’RE LOOKING FOR * Technical Depth / Engineering Experience: You can engage with engineers as a peer - you’re able to use tools like Codex, Claude Code, etc. to quickly prototype ideas, but understand the additional steps needed to go from prototype to production. * High Ownership: You take responsibility for outcomes and push things to completion across teams. You are excited to work hard and move fast. * Customer Obsession: You genuinely like talking to customers constantly and turning those conversations into decisions and shipped product. * Strong Opinions, Loosely Held: You are strongly opinionated but are comfortable quickly shifting and adapting based on new information when presented with it. To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date! We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity. Come do the best work of your life and join us in shaping the future of critical technology that truly matters. FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING: * Comprehensive Medical, Dental, Vision & Life insurance * 401(k) * Unlimited PTO * Company-wide offsites * Equipment stipend * Relocation assistance * Daily delivered lunches (on us) * Office in Seattle * Start-up Equity

Phoenix Contact

Job Summary The Business Development Manager – Energy serves as a customer-facing salesperson responsible for managing business development efforts engineered projects and applications specific to the sited discipline. This role is responsible for driving growth, supporting hub strategy execution, and collaborating with industry managers and regional teams. The ideal candidate has a background in engineering and sales, with experience in application-based selling and stakeholder engagement within the segment.  This position is an individual contributor role and does not include formal people management responsibilities.  The Business Development Manager – Energy is an experience sales professional working with low voltage technology in the Transmission and Distribution sector of the US National Electrical Grid.  They have an understanding of devices used within this area of focus specific to, but not limited in, high voltage equipment, application and technical theory behind need and deployment as well as an understanding of how control and telemetry are deployed in this space.  This person has as advanced understanding of devices and software tools to enhance both telemetry and control in the modernization efforts within the segment. Responsibilities * Manage business development efforts within the Applications & Engineered Projects Hub, ensuring alignment with segment and industry strategies. * Collaborate with engineering, product, and industry teams to develop tailored customer solutions and respond to market needs. * Utilize CRM and enablement tools to manage pursuits, track performance, and maintain visibility across opportunities. * Maintain accountability for KPIs and OKRs related to hub strategy execution and customer engagement. * Foster a collaborative and innovative team culture focused on excellence, knowledge sharing, and customer value. * Apply sales acumen across multiple disciplines—including Critical Infrastructure, Applications, and Engineered Projects—leveraging transferable skills to support solution development. * Collaborate with internal stakeholders to understand and adapt to discipline-specific requirements, including process-focused and infrastructure environments. * Align role execution with segment strategy as defined by Industry Managers, ensuring consistency with broader business objectives. * Technical acumen to serve as a subject matter expert within a focused segment area, contributing insights and guidance to strategic initiatives and customer solutions. * Support localization and execution of global segment strategies, maintaining awareness of leadership direction (e.g., German-led initiatives). * Demonstrate professional expertise in assigned segment, providing mentorship and technical leadership as needed. * Perform other duties as assigned by leadership to support evolving business needs. Qualifications * 5–10 years of experience in business development, engineering projects, or technical sales. * Strong understanding of engineered solutions and application-based selling. * Excellent communication, leadership, and stakeholder management skills. * Experience with CRM platforms and sales enablement tools. * Engineering discipline with sales experience preferred. * Demonstrates a willingness to collaborate with others, build relationships, and involve others in decision making. * Demonstrates the ability to deliver results by solving or supporting others in solving problems, prioritizing tasks, and/or resources, and focusing on outcomes. * Demonstrates self-awareness and the willingness to learn and grow, accept changes, and effectively adapt to changing work demands. * Demonstrates the ability to drive customer value through knowledge of the business, putting effort into identifying customer needs, and delivering work to maximize the value for customers. * Demonstrates a willingness to promote the value of improvement and innovation by staying ahead of trends, creating ideas and opportunities, and generating speed. * Demonstrates a willingness to take ownership by making decisions, taking responsibility, and driving things forward. Essential Job Functions * Must be able to travel by air * Occasional overseas travel for extended periods required * Occasional Domestic Travel required * Must be able to sit for extended periods of time * Must be able to communicate effectively in English * Must be able to lift 25 lbs. * Regular and on-time attendance Perks & Benefits Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more! Base salary: $115,000 - $150,000. Compensation information is made available in good faith. Phoenix Contact USA reserves the right to adjust ranges based on candidate’s experience, location and internal & external equity. #LI-DZ1 Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.   ---------------------------------------------------------------------------------------------------------------------------------- Notice to Staffing Agencies, Placement Services, and Professional Recruiters: Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.