Director, Program Management [Retail COE (Center of Excellence) Selection]

Director, Program Management [Retail COE Selection]

Coupang

Company Introduction   We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.   We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.   Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world     Role Overview   As Retail COE Business leader, you will play a pivotal role in Coupang’s Retail (Rocket delivery) business. Objectives of this role is to 1. drive a customer-led Retail E2E Selection strategy (based on market indicators), 2. Deploy and execute the selection strategy in category, and 3. Build a sustainable Selection process / system capability to scale up across all categories.   In the key areas of this role, you will 1. Provide sophisticated customer insights (connecting to product segment as well as sourcing/Supplier) in a scalable way, 2. Turn actionable insights into specific execution plans through cross functional business partners (communication is key), 3. Lastly, not least, build a strong foundation of world-class E2E business intelligence tools and system solution.   To make this role succeed, key competencies is 1. Live with Customer (Wow the customer), 2. Problem-solver (Aim high and find a way), 3. Dive deep (solving one/a few cases, then scale up), 4. Move with urgency and 5. Ruthless prioritization.   Our mission is to create a world where people ask, “how did we ever live without Coupang?”.     What you will do * Design the customer-led Selection strategy, starting with customer insights, connecting to Product segments, then to sourcing strategy (incl. Online/Offline, supplier type, domestic/oversea, etc) * Deploy the selection strategy to Retail category business teams with specific input metric goals and execute it with performance tracking, feedback loop to reinvent our frontline strategy. As a Pilot, beauty (Cosmetic) category would be a key focusing business, primarily focusing on Beauty Luxury Selection strategy. * Build a sustainable and scalable solution to make E2E selection strategy executed in Coupang Retail. It includes CRM, Selection intelligence, E2E Selection quality evaluation framework incl. both operational (process-driven) and customer-led metrics (e.g. Traffic, Conversion funnel, etc)  * With leadership rooted in strong communication skills and outstanding judgement, break down complex problems into simpler components and analyze them to conduct seamless and successful cooperation and negotiations with executives and high-level stakeholders. * Hire the best talents and nurture them into future leaders who can develop, launch, and run new business.     Basic Qualifications * Bachelor’s degree or higher and at least 15 years of experience in the field of business / Customer insights * Ability to provide “hands-on” leadership to solve problems based on experiences with playing a managerial role and successfully handling end-to-end aspects of a business, including P&L * Experience in establishing long-lasting relationships with top-notch global/local brands in the retail and eCommerce market and leading successful negotiations with them * Ability to influence the organization with strong and verifiable analytical skills * Experience in managing/building a team and hiring team members including your subordinate employees     Preferred Qualifications * Fluent in Korean * Experience in taking on challenges and acting decisively to innovate existing practices to maximize customer satisfaction, which is our top priority. * Interest in technologies and experience in driving an initiative to simplify tasks and bring about changes through systematization * Strong communication skills/experiences that help preparing persuasive and clear documents and providing ideas in a passionate and convincing manner     Recruitment Process and Others   Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. * Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. * This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.   Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/   Document Return Policy 1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. 2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. 4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

Director, Sales Operations & Program Management

Coupang

Company Introduction   Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”       Role Overview   This role in the Marketplace team is vital in achieving marketplace growth while delivering the best-in-class customer experience as well as seller experience. This role involves designing and implementing impactful processes and initiatives that span across various business and functional areas within Coupang. The sales operations Director will also lead the business planning, goal setting, measurement, tracking and reporting of marketplace business. The role will own rollout and adoption of key initiatives that are critical to seller acquisition and seller success on Coupang. By continually improving both supplier and internal processes, this role aims to identify gaps and drive strategic recommendations that align with Coupang’s corporate goals and objectives.   What You Will Do  Business Planning & Goal setting: * Own & drive the planning for entire marketplace business in collaboration with cross functional stakeholders to ensure the goals are aligned * Ensure there are right metrics and frameworks to measure the goals effectively Data-Driven Decision Making and Performance Tracking: * Leverage data to make informed decisions, track program performance, and identify areas for improvement. * Develop robust reporting systems and dashboards to provide insights to stakeholders and drive accountability. * Utilize seller feedback, customer feedback, market trends, and A/B testing to refine program initiatives and meet evolving business needs. * Drive right processes and business reviews to monitor the objectives on a daily/weekly/monthly basis depending on the audience Marketplace growth, new initiatives and their GTM: * Demonstrate the ability to dive deep into understanding Coupang’s products, competitive landscape, seller expectations, and customer expectations to identify areas for marketplace growth. * Innovate and drive seller focused initiatives keeping Coupang customers in mind. * Ensure a high quality GTM of any new initiatives to all relevant stakeholders and own new initiatives till they reach right levels of adoption Operational Diagnosis and Process Improvement: * Dive deep into operational processes to diagnose gaps, identify improvement opportunities, and develop recommendations for future-state processes. * Lead process improvement efforts to streamline operations, increase efficiency, and validate improvement initiatives to ensure measurable impact. * Utilize PM methodologies to optimize processes and support continuous improvement. Training & Capability Building: * Enable the sales teams with the right mechanisms and tools to improve conversion metrics across seller acquisition funnels * Train the sales teams and improve AM pitch and enable them to have a high-quality outcome oriented interactions with the sellers Sales performance & incentives * Ensure fair and unbiased lead and account assignment logics to the sales team * Drive goal setting at an AM level * Monitor and track sales performance across metrics for seller acquisition and account management teams * Create and drive efficient incentive structures for the sales team which help marketplace in meeting and exceeding goals. Project Leadership and Execution: * Lead and guide project teams across various business lines, ensuring alignment on program goals and efficient execution. * Oversee the planning, design, and delivery of strategic initiatives, monitoring project progress and reporting results to senior management. * Establish and monitor success metrics, tracking project outcomes and adjusting approaches to ensure impactful results. Cross-Functional Collaboration and Program Development: * Partner with senior business leaders across Coupang to design and implement programs that drive operational and customer experience goals. * Communicate findings effectively, ensuring actionable insights are followed through and fostering adoption through KPI-driven management. * Guide and support cross-functional teams in planning, designing, and executing end-to-end programs and processes.    Qualifications   * 10+ years of experience in program management, operations, or retail, with a strong focus on account management, sales and process improvement. * Demonstrated ability to lead complex, cross-functional projects and work effectively with senior stakeholders. * Strong analytical skills and experience using data-driven insights to inform decision-making and track program success. * Familiarity with program management tools and process improvement methodologies * Excellent communication and interpersonal skills, with a track record of influencing and leading cross-functional teams. * Experience in a fast-paced, high-growth retail, startup or e-commerce environment preferred * Fluence Mandarin and English communication skills   Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Senior Director, Brand Management

Coupang

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.   We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.    Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Role Overview As our Brand Management Leader, you will play a pivotal part in Coupang’s Retail (Rocket delivery) business. With sound judgement in Retail business, you will analyze complex problems and phenomena to identify root causes and solutions, and serve as a great leader, exceptional communicator, and negotiator. In the key areas of Retail business including Brand Management, Business Planning (Program Management), and Selection Planning, you will build strategic relationships with our retail partners and set conditions for negotiations that can improve our revenue and profit, driving growth and profit of our Retail business as well as world-class customer experience. Our mission is to create a world where people ask, “how did we ever live without Coupang?”.   What you will do * Run various businesses pertaining to Retail that are not limited to a specific category.    * As a leader, provide a strategic vision for the business you run, and build and develop strategic relationships with internal/external key partners based on thorough understanding of their interests.   * With leadership rooted in strong negotiation capabilities and outstanding judgement, break down complex problems into simpler components and analyze them to conduct seamless and successful cooperation and negotiations with executives and high-level stakeholders of external retail companies.   * Show keen interest and excellent capabilities in terms of leadership, business analysis and decision making, negotiation, and operation. Set up standards for the metrics required for business operation, with an aim to deliver a world-class shopping experience. Provide and implement guidelines necessary for the overall business process ranging from sales, marketing, inventory, and P&L management.   * Achieve improvements through a systematic approach and utilize new opportunities without hesitation to drive business growth and enhance customer satisfaction.    * Hire the best talents and nurture them into future leaders who can develop, launch and run new businesses.    Basic Qualifications * Bachelor’s degree or higher and at least 15 years of experience in the field of business * Ability to provide “hands-on” leadership to solve problems based on experiences with playing a managerial role and successfully handling end-to-end aspects of a business, including P&L * Experience in establishing long-lasting relationships with top-notch global/local brands in the retail and eCommerce market and leading successful negotiations with them * Ability to influence the organization with strong and verifiable analytical skills * Experience in managing/building a team and hiring team members including your subordinate employees   Preferred Qualifications * Experience in taking on challenges and acting decisively to innovate existing practices in order to maximize customer satisfaction, which is our top priority * Interest in technologies and experience in driving an initiative to simplify tasks and bring about changes through systematization * Strong communication skills/experiences that help preparing persuasive and clear documents and providing ideas in a passionate and convincing manner * Experience in conducting an excellent negotiation with a high-level representative of a domestic/global company * Ability to act rapidly and courageously without fear of failure * Fluency in both English and Korean preferred, but not required.   Recruitment Process and Others Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer   * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.   * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Details to Consider   * This job posting may be closed prior to the stated end date for application if all openings are filled.   * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.   * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate's overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  * Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.   * This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.  Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.  https://privacy.coupang.com/en/land/jobs/   Document Return Policy  1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.   2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.   3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.   4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.   5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.