Lead Store Advisor - Lotte Seoul

On

IN SHORT  This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and assist in the successful launch and ongoing operations of On’s first store in Korea.   As a Lead Store Advisor, your passion for delivering exceptional customer service in a fast-paced environment while maintaining a positive work environment for our team will be a core part of driving On’s Direct-to-Consumer (DTC) approach. On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement.    YOUR MISSION  - Continuously lead and communicate through On's values and brand philosophy in team and customer interactions - Foundational cash handling expectations and standardized operating procedures – example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc. - Opening and closing store procedures and ensuring loss and prevention standards are followed - Maintain in-depth knowledge of technical product information and stay up to date with On’s global activities and projects (e.g. sustainability efforts, athlete stories) - Coach the team to ensure excellent standard of all technical product knowledge - Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with our company culture of radical candor - Maintain the visual standards in the store to deliver a premium experience and optimize sell through strategy - Lead and maintain exceptional stock room strategy and inventory management standards - Create an inclusive workplace culture by treating all employees and customers with respect.   The Pillars: You will oversee a designated store area, of the following (Back of House, Visual Merchandising, Product, Community, or People), driving strategy implementation, monitoring execution and fostering team engagement to ensure success in the focus area. YOUR STORY  - 3+ years of experience within a consumer-facing or retail work environment, preferably in a supervisory role - Background in the Running, Fashion or Sports Industry is preferred, but not a must - Strong communication, hospitality, and interpersonal skills - Ability to take initiative, learn quickly, and work both independently and as part of a team - Eye for maintaining outstanding store condition and visual merchandising standards - Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is preferred, but not required. - Entrepreneurial spirit who expects the unexpected   Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching. MEET THE TEAM  As you might expect from a young consumer brand, the DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. This team will work out of our brand new Seoul locations.  WHAT WE OFFER  On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.   On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

On

IN SHORT  This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Retail team and take on the responsibility to co-lead On’s retail stores in Seoul.   As one of the first hires, On will rely on you to help co-define the various store operation processes. You will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.   YOUR MISSION  - Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions - Support staff planning and hiring to build a high performing team - Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed - Support monitoring of store key performance indicator to track health of business operations - Oversee FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer - Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements - Act as the in-store troubleshooting expert for On's store systems and core processes YOUR STORY  - 6+ years of experience in a customer-focused setting including managerial responsibilities - Operational retail experience in a sports or fashion environment is a strong plus - A collaborative team player with strong interpersonal, hospitality and communication skills - An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs   Additional requirements: - Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. It also includes stooping, kneeling, and crouching. - Working hours: This role will need to have the ability to work weekends, evenings and holidays as needed. MEET THE TEAM  This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team in Seoul and, together with the expert team, grow and educate our communities across the globe. The Retail team works with a diverse set of stakeholders from the sales and marketing to operations teams, connecting with people day to day-to-day – creating unforgettable experiences and empowering them to move with the right products.   It’s no easy feat, and it takes a personal touch. We’re sharing our values with the world – and spreading the feeling of ‘Wow’ in person.   WHAT WE OFFER  On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.   On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

On

As a Retail Operations Senior Specialist, you will play an essential role in supporting our retail stores. Holding deep subject matter expertise in our retail store foundations and operations, you will support our store teams in successfully living into our retail vision. You will work closely with our HQ departments and subject matter experts to navigate and lead the launch, implementation, and ongoing success of projects and programs in our stores. In this position you will be a direct liaison between our store teams and our HQ departments and will serve as a first point of contact to gather feedback and offer operational solutions required to support continuous improvement. - Own and lead the end-to-end process for the programs and initiatives that impact and support the entire retail store environment, inclusive of implementation and ongoing process improvement - Develop innovative systems, programs, and processes that empower our retail store teams to operate at a high level of efficiency in line with our spirits - Identify methods to improve communication to our retail store teams, inclusive of internal Intranet management, HQ to store communications, store feedback communications, and any other internal communications needs that arise - Act as a change champion leading and influencing the evolution of our retail operations by proactively identifying opportunities to optimise workflows, processes, and collaboration across our stores, within our department, and with cross-functional teams - Proactively manage and prioritise complex work streams with varying levels of importance and timelines, partnering early with key stakeholders to drive forward deliverables and timelines - Drive the execution of yearly initiatives set forth by the Global Retail Store teams and the Retail Operations department to positively impact our retail stores’ growth and success - Act as subject matter expert on the key pillars of our retail stores (people, product, operations, community, and marketing), articulating the impact of these pillars on the in-store experience and stay abreast of evolving retail trends and best practices     - You have 5+ years of experience in retail operations and/or project management; experience in the sports industry is a plus - You have excellent interpersonal skills and have the ability to work productively with multiple teams and levels of management across an organization - You have experience using data and metrics to inform decision-making and drive improvements - You are a systems thinker in program/project management, process improvement, and understanding both technical and non-technical infrastructure - You have demonstrated success in prioritisation and collaboration across multiple departments (cross functional teams) - You have a proven ability to identify solutions needed for organisational programs and assess potential points of vulnerability - You have an entrepreneurial and growth mindset, are eager to challenge the status quo, and have an appetite for improvement - You have strong organisational skills, attention to detail, and management of time and resources to meet critical deadlines in a fast-paced environment - You are familiar with retail store technologies; depth of knowledge of logistics and inventory management systems is a plus     Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.     On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.