
Thought Machine · Singapore
Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations o...
Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we
have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are
attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York,
Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors
include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard
Chartered Ventures, and more.
We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way.
We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the
highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the
world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's
fastest-growing companies for two consecutive years—and a UK Best Employer for 2026.
The Cloud Support Engineers are a global team, operating a 24/7 shift pattern working closely with our Clients, Client Success
Managers, Client Delivery Teams and Engineering. Our Cloud Support Engineers perform the crucial task of providing world class
support and ongoing maintenance for our clients, operating at a comprehensive technical level to validate and triage technical
issues received from clients, perform initial diagnostics and engage our engineering support team to resolve incidents within the
agreed service levels.
Cloud Support Engineers will also assist clients during the full lifecycle of the product from cloud infrastructure provisioning,
product installation to production rollout and ongoing support, managing client communications 24x7 to proactively engage clients
on identified incidents along with responding to client issues and ensuring a speedy resolution.
Duties
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Benefits
We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds,
providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't
accurately match the job description. We also encourage applications from those with different abilities, including candidates
with ADHD, autism, dyslexia or dyspraxia.
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, IT Support, APAC As Team Lead, IT Support, APAC, you will be based in our Singapore office, stepping into a role to build and lead a best-in-class regional support function. You will manage a distributed team of five across Singapore and Bengaluru (comprising both dedicated support and hybrid support/engineering roles) to elevate the overall APAC IT support experience. The scope of this role is to improve the overall IT experience in all our offices in APAC. You will combine strong people leadership with a strategic mindset, crafting the short- (1 year), medium- (1-3 years), and long-term (3-5 years) vision for the team while automating processes, partnering with regional (senior) management, and driving technical excellence. You are a hands-on manager helping out with support if needed. WHAT YOU’LL DO Lead & define success * Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year), medium-term (1-3 years), and long-term (3-5 years) support strategies aligned with global business goals. * People Leadership: Supervise, guide, and mentor a distributed team of 5 (2x hybrid engineers in SG, 1x support engineer in SG, and 2x support engineers in BLR). * Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale. * Culture Carrier: Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified. Deliver results & scale impact * Operational Excellence: Deliver a best-in-class support experience for the APAC region, ensuring high standards of technical resolution and internal customer service. * Automation & Process Improvement: Actively identify opportunities to eliminate toil by automating repetitive tasks and continuously improving internal IT systems and workflows. * Project Delivery: Coordinate the planning, scoping, and agile execution of support improvement projects. Monitor progress, manage timelines and budgets, and aggressively unblock your team to ensure delivery. * Technical Guidance: Make the right architectural and tooling decisions to support your team, ensuring technology choices fit into the broader business strategy. Cross-functional collaboration * Stakeholder Management: Partner closely with regional (senior) management, translating business needs and improvement points into highly actionable technical projects. * Cross-Team Synergy: Work seamlessly alongside Business Enablement, HR, Compliance, Procurement, and Workplace Experience to ensure a flawless end-to-end employee experience. * Vendor Relations: Maintain and develop strong relationships with crucial external vendors and partners. * Influence & Alignment: Navigate conflicting priorities and build trusted partnerships across time zones. WHO YOU ARE Leadership & team building * Experience: 2-5+ years of people management and leadership experience in an IT Support, technical support, engineering, or similar technical environment. * Talent Developer: Proven ability to recruit top talent, manage performance, and get the absolute best out of each team member through coaching and mentorship. * Organizational Awareness: You possess strong business acumen and know how to empower your team in their day-to-day stakeholder interactions. Technical & execution strength * Core Systems: Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and robust experience managing MacOS environments. * Support & Automation: Hands-on knowledge of ticket management systems, data analysis, and a proven track record of using scripting/automation to reduce manual workloads. * AV & Infrastructure: Strong technical understanding of meeting room equipment (Logitech, Zoom Rooms), Event Spaces/All-hands areas, and monitoring/observability tools like Grafana. Language & location * Fluent in English (written and spoken) with excellent, sharp communication skills. * Requires a strong in-office presence to foster team collaboration, with the ability to manage a distributed team across APAC effectively. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
ABOUT US PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software. We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations — empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive. WHO WE’RE LOOKING FOR As a Senior FEA Engineer (Delivery), you are a problem solver and a builder, who is passionate about creating practical solutions that enable customers to make better engineering decisions. You are someone who can grasp and apply advanced engineering concepts across multiple industries, and you excel at working directly with customers (often directly on-site) to build CAE models that are integrated into AI-tools that are both useful and used. We're building our Singapore presence from the ground up. This is a rare opportunity to join at the founding stage of a regional team, with the autonomy to help define what this team becomes. You bring deep expertise in structural mechanics, materials science, and multi-physics modelling, with a solid ability to apply fundamental knowledge to real-world phenomena across a wide range of engineering applications. Highly proficient in at least one of NASTRAN, ABAQUS or ANSYS Mechanical, adept at automating these tools to create scalable optimisation workflows that drive impactful results. Experience with open source FEA packages such as CalculiX or FEniCS would be highly advantageous. Proficiency in parametric CAD modelling (NX or CATIA) and coding in Python, (or the ability to quickly learn programming languages), is an advantage. Experience with explicit dynamics (LS-DYNA, Abaqus/Explicit) such as crash simulation is highly valued. Background in coupled simulations such as thermo-mechanical analysis and fluid-structure interaction modelling also is highly desirable. With 3-5 years of industry experience (post Masters or PhD) in a commercial, non-research environment, you’re ready to hit the ground running. You’re confident setting up FEA simulations independently, interpreting complex results with depth, and making informed decisions based on solid engineering judgement. THIS ROLE In this role, you’ll work closely with our Data Scientists, Machine Learning Engineers, and customers to understand and define the engineering challenges we are solving. You’ll play a crucial role in delivering high-fidelity simulations by: * Independently building complex structural and multi-physics models from geometry clean-up and meshing, to simulating and post-processing complex real-world phenomena, integrating experimental data for model validation. * Building robust parametric CAD models (NX or CATIA) coupled with simulation pipeline automation through scripting, for executing advanced design optimization and DoE studies. * Partner with customers to address their most complex engineering challenges through advanced FEA & AI solutions; communicate results clearly, recommend actionable next steps, and balance accuracy with efficiency under tight deadlines. * Working at the intersection of CAE and Data Science to generate high-quality simulation datasets for training Machine/Deep Learning models. Leveraging data sampling techniques to efficiently capture the design space, reduce computational cost, and enhance model accuracy. * Accelerate high-fidelity modelling by using Flux (our cloud platform) and on-premise HPC resources, going beyond smart meshing and model setup to achieve real performance gains. * Continuously improving engineering best practices, adapting FEA model setups and outputs to support the development of Deep Learning surrogates. * Documenting workflows and results comprehensively via technical reports and process documentation that enable knowledge transfer and support reproducible engineering methodologies * Combining project leadership with a strong commitment to mentoring junior colleagues, contributing to a culture of collaboration, growth, and shared success. * Traveling globally (North America, Europe, Asia, Oceania) up to 2–3 weeks per quarter to work side-by-side with customers in building solutions on-site. As the role evolves, there are exciting opportunities for growth as an Individual Contributor (IC) or a Team Lead (TL), especially if you’re driven to take ownership of more complex projects and lead the direction of future solutions. Our delivery teams drive innovation to turn AI models into practical solutions - read our blog to learn more about how you’ll contribute to this exciting journey! We value diversity and are committed to equal employment opportunity regardless of sex, race, religion, ethnicity, nationality, disability, age, sexual orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics. We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with UK employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application.
ABOUT US PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software. We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations — empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive. WHO WE’RE LOOKING FOR You are a problem solver and builder, passionate about creating practical solutions that help customers make better engineering decisions. You can grasp and apply advanced engineering concepts across multiple industries, and you excel at working directly with internal and external stakeholders, often on-site, to develop high-fidelity simulation models that feed into AI tools that are both useful and used. You bring deep expertise in fluid mechanics, heat transfer, and multiphase modelling within bioprocess and chemical engineering environments. You are highly proficient in at least one of Star-CCM+, OpenFOAM, or Fluent, and experienced modelling the complex flow behaviour that arises in industrial bioprocess systems. You are adept at automating these tools to create scalable optimisation workflows. Experience in parametric CAD modelling (NX or CATIA) and coding in Python (or the ability to pick up new programming languages quickly) is an advantage. With 5–7 years of industry experience (post-MEng, MSc, or PhD) in a commercial environment, you are ready to hit the ground running. You are confident setting up simulations independently, interpreting complex results with rigour, and making sound decisions grounded in solid engineering judgement. WHAT YOU'LL DO * Proficiency in CFD solvers across open-source OpenFOAM and commercial platforms as a plus (Star-CCM+, Fluent or equivalent), including custom solver and boundary condition development. * Develop multiphase flow models for gas-liquid, solid-liquid, VOF, Euler-Euler/Euler-Lagrange approaches) across a range of industrial and process engineering applications. * Model non-Newtonian and complex fluid rheology modelling, including high-viscosity, shear-thinning, or particle-laden flow regimes * Reactive and coupled-physics flow modelling — link CFD with reaction kinetics, heat transfer, or domain-specific process models (e.g. biokinetic, combustion, or electrochemical frameworks) * Own meshing generation and strategy for complex industrial geometries, including rotating machinery, internal flow passages, spargers, and free-surface interfaces * Build robust parametric CAD models (NX, CATIA, or equivalent) tightly coupled with simulation pipelines, enabling automated design optimisation and DoE studies * Multi-physics model development end-to-end: geometry clean-up, meshing, solver setup, post-processing, and experimental data integration for model validation * Scale-up/scale-down methodology — translate small-scale experimental data to full-scale CFD models and iterating model fidelity against physical measurements * HPC experience: job scheduling, MPI-based distributed computing, GPU acceleration, and performance tuning for large-mesh transient simulations on cloud (Flux) and on-premise resources * Surrogate modelling and ML-CFD coupling — build reduced-order or AI surrogate models from high-fidelity CFD data to support design space exploration and process optimisation * Data pipeline literacy — structuring and curate CFD output datasets for downstream AI/ML training, active learning, and Pareto optimisation workflows; applying data sampling techniques (LHS, quasi-random, adaptive) to efficiently cover design space * Experimental validation workflows — compare simulation predictions against physical test data, interpreting discrepancies, and systematically improving model fidelity * Customer-facing delivery — partner with clients to scope and address complex engineering challenges via CAE and AI solutions; communicating results clearly, recommending actionable next steps, and balancing accuracy with efficiency under commercial deadlines ENGINEERING AND WORKFLOW * 5–7 years post-graduate experience * MEng, MSc, or PhD in mechanical, chemical, or process engineering * Python scripting and simulation automation * DoE, surrogate modelling, and design space exploration * Parametric CAD modelling (NX or CATIA advantageous) * Strong written and verbal communication with technical and non-technical audiences WHAT WE OFFER Build what actually matters Help shape an AI-native engineering company at a formative stage, tackling problems that genuinely matter for industry and society. This is work with real-world impact - and something you can be proud to stand behind. Learn alongside exceptional people Work with a high-caliber, collaborative team of engineers, scientists, and operators who care deeply about doing great work, and about helping each other get better. We come from diverse backgrounds, but we share a commitment to operating at the highest level and addressing some of the most complex challenges out there. If you’re ambitious, thoughtful, and driven by impact, you’ll feel at home. Influence over hierarchy We operate with a flat structure: good ideas win - wherever they come from. Questioning assumptions and challenging the status quo isn’t just welcomed, it’s expected. Sustainable pace, long-term ambition Building meaningful technology is a marathon, not a sprint. We believe in balancing focused, ambitious work with a life beyond it. Our hybrid model blends time together in our Shoreditch office with work-from-home days, giving you the flexibility to work sustainably while staying connected in person. We value diversity and are committed to equal employment opportunity regardless of sex, race, religion, ethnicity, nationality, disability, age, sexual orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics. We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with UK employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application.