Sales Director

Backbase

Meet Backbase We empower banks to innovate like a Neo bank. With our digital-first and AI-powered banking platform we help them to become the bank that people love. We have made it our mission to be the preferred banking app for 10% of the world’s smartphone users. We are here to make a positive impact on people’s daily lives by making finance easier, and to turn banking into valuable experiences. We see opportunities and take the leap. Having the guts to push limits and break barriers to make things happen. We learn and reinvent ourselves for maximum impact, never giving up. We are creators, with a human centric mindset that love what they do and bring fun to any challenge. Together we’re impacting millions of lives globally, have fun and feel proud when our vision is delivered. Next day - we wake up, and raise the bar a little higher. We are Dutch-born but global and diverse, just like the world we operate in. 45+ nationalities with an immense range of skills, experiences, and knowledge forge our global team. Our HQ is based in Amsterdam and we already have global offices in Dubai, Singapore, Toronto, Atlanta and London. Many tier 1 and 2 banks across the world are already benefiting from our superior digital experiences that our platform provides. Our efforts haven't also gone unnoticed by the industry analysts such as Gartner, Forrester and Ovum who rank Backbase on top in terms of omni-channel banking platform capabilities. The job in short As a Customer Success Director at Backbase, you will be at the forefront of driving customer satisfaction and success across the region. You will be responsible for ensuring that our customers derive maximum value from Backbase’s Engagement Banking Platform. This role involves frequent travel across the region and requires a strong ability to build and maintain relationships with key stakeholders at all levels, from C-suite decision-makers to programme leaders. Your mission is to foster product adoption and license consumption, enhance customer satisfaction, and contribute to Net ARR Growth by ensuring that our customers successfully leverage Backbase's solutions to achieve their business goals. What you'll do Customer Relationship Management:  ● Develop and nurture strong, long-lasting relationships with key customers across your region; ● Regularly engage with senior stakeholders to understand their evolving needs and expectations throughout the software development lifecycle, positioning yourself as a trusted advisor and valuable resource; ● Facilitate complex discussions that involve multiple stakeholders, helping to align their goals with Backbase's solutions and unblocking any adoption and license consumption challenges. Value Maximization: ● Collaborate with customers to identify opportunities to maximize the value they derive from Backbase products; ● Work with Backbase Customer Advisory to localize business cases. Provide strategic guidance and best practices to ensure business cases align to the region and bank specific goals, ensuring customers are fully utilizing the range of product capabilities available to them; ● Proactively identify and address potential challenges, working towards solutions that align with the customer’s business objectives; ● Develop joint success plans with senior stakeholders, with clear objectives that are aligned with their strategic goals; ● Actively work with the customer on roadmap planning to track and ensure the realization of the business case throughout the programme lifecycle. Advocacy Building:   ● Identify and cultivate customer advocates who are willing to share their success stories and experiences with Backbase solutions; ● Collaborate with marketing teams to create case studies, testimonials, and other materials that showcase customer success. Feedback Collection and Product Improvement:   ● Gather and analyze product utilization, and end user feedback on product experiences, providing actionable insights to R&D and steward the Request for Feature (RFF) process as a joint responsibility with the Services team; ● Act as a bridge between customers and Backbase’s product development organization. Work with the Backbase UX Research team, ensuring that customer needs and suggestions are considered in future product enhancements. Account Management:   ● Proactively manage renewals by aligning customer success plans and business cases with value realization, ensuring continued customer satisfaction and retention; ● In collaboration with Sales, identify opportunities for account growth by understanding the banks’ business dynamics and leveraging them to expand ARR.  Who you are ● Education: Bachelor’s degree in Technology, Business, or a related field; ● Experience: 10+ years of experience in a customer-facing role, including consulting, customer support, delivery or account management in the APAC region, with a focus on customer success in the technology or software industry; ● Technical Acumen: Previous experience in roles requiring technical understanding, particularly in customer success management within a software company; ● Language Proficiency: Fluent in English, with strong written and verbal communication skills; ● Customer-Centric Mindset: Passionate about delivering success for customers, with a deep commitment to understanding customer needs and delivering solutions that exceed their expectations; ● Results-Driven: Strong focus on customer satisfaction, with the ability to analyze data and provide actionable insights and maintain dashboards that drive product adoption and customer success; ● Relationship Builder: Exceptional communication, presentation, and interpersonal skills, with the ability to challenge, negotiate, influence, and persuade stakeholders; ● Autonomous and Cross-Functional: Ability to work independently, take ownership of customer success initiatives, and drive results, while collaborating across teams with Sales, R&D and Services colleagues, as well as Backbase’s partner network. ● Organizational Skills: Capable of prioritizing tasks, multitasking, and demonstrating adaptability in a dynamic environment. ● Commercial and Functional Acumen: Understand the unique cultural and digital trends in the customer’s market and speak to business drivers, with a strong focus on maximizing value for customers. Experience in banking or other Financial Services is a plus. ● Frequent Traveler: Willingness to travel frequently across the APAC region to engage with banks and ensure their success with Backbase. This role offers a unique opportunity to make a significant impact on Backbase’s customer success, helping our customers achieve their strategic goals while driving growth and adoption of our engagement banking platform and other solutions. Are you ready to join us for a journey instead of a job?

Thought Machine

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. The Client Success Director (CSD) is accountable for ensuring Clients successfully adopt and scale our platform to achieve their contracted outcomes. The primary measure of success for this role is enabling clients to reach their contracted volume of live accounts within agreed milestone dates and budget, while maintaining high client satisfaction and long-term commercial value. This is a senior, client-facing role requiring deep experience in core banking transformation programmes, strong commercial acumen, and the ability to orchestrate delivery, support, and sales teams across complex, multi-year engagements. Duties Client Outcomes & Delivery * Own the end-to-end client success plan from sales support, to implementation through to scale and steady state. * Ensure clients achieve their contracted account volumes within agreed milestones, timelines, and budgets. * Act as the primary point of accountability for delivery outcomes across implementation, upgrades, and ongoing services within the scope of the MSA. * Proactively identify risks to delivery, adoption, or timelines and drive mitigation plans across internal and client teams. * Monitor and analyse client product usage, forecasting key account metrics. Client Engagement & Governance * Following the Vault Delivery Framework, establish and run robust account governance, including steering committees, operational forums, and executive engagement. * Own CSAT, including measurement, action planning, and continuous improvement. * As part of the governance model and ensuring compliance with Thought Machine Support requirements, define the Target Operating Model for support as early on in the engagement as possible. * As part of being accountable for the client success plan, lead Quarterly Business Reviews (QBRs), demonstrating progress against milestones, value delivered, and forward roadmap. * Build trusted relationships with senior client stakeholders across business, technology, and operations. * Ensure Client production readiness is complete and signed off by all stakeholders for all go live events including upgrades, particularly the issue of SPM’s (Service Procedure Manuals) and the acceptance into support by the Thought Machine Support organisation. Support & Platform Stability * Act as the escalation point for support issues, ensuring the support organisation resolves defects and incidents in a timely and transparent manner. * Work with the assigned client support lead to track and communicate bug resolution, root cause analysis, and preventative actions to clients. * Work with the assigned client support lead to ensure platform stability and service quality meet contractual and regulatory expectations. Commercial & Financial Ownership * Own the P&L for all paid services delivered to the client, ensuring services are delivered profitably or within the understood company investment envelope for a specified outcome to assure client success. * Maintain overall services profitability for the client, balancing issue remediation and client satisfaction, delivery quality, cost control, and long-term account value. * Oversee commercials related to professional services, managed services, upgrades, and Statements of Work (SOWs). * Work closely with the CCO office and Finance to forecast revenue, margin, and delivery costs. Growth & Sales Collaboration * Partner with the Account Director who is accountable for growing the account and expanding white space. * Support sales cycles by articulating and presenting the client journey — from onboarding to scale — tailoring the level of engagement to be as “hands-on” as the client desires depending on the nature of the engagement (client maturity, partner involvement etc.). * Identify expansion opportunities across modules, services, upgrades, and additional volumes to get the client to the contracted volume on the platform. * Contribute to renewals and contract extensions through demonstrated value and strong relationships. Upgrades & Roadmap Management * Oversee planning and execution of platform upgrades, ensuring minimal disruption and clear client communication. * Being the voice of the client to ensure alignment of client roadmaps and their required regulatory change with product evolution. * Ensure upgrades are delivered on time, within scope, and are commercially aligned. Requirements Essential * Fluent in Thai. * Proven experience delivering core banking transformation programmes, either: * On the vendor side (core banking / fintech provider), or * On the client side (bank, building society, or financial institution). * Strong understanding of core banking domains, including account servicing, payments, lending, and regulatory considerations. * Demonstrated accountability for delivery outcomes, milestones, and Client adoption at scale, * Experience owning or influencing commercials, P&L, and services profitability. * Ability to operate credibly with senior banking stakeholders, including CIO, COO, and business heads. * Excellent stakeholder management, communication, and executive-level presentation skills. Desirable * Experience in SaaS or cloud-based core banking platforms. * Background in professional services, client success, managed services, or large-scale systems integration. * Familiarity with regulated operating environments and supervisory expectations. Personal Attributes * Outcome-driven, commercially astute, and comfortable being held accountable, * Calm under pressure and effective in complex, multi-stakeholder environments, * Collaborative leader who can influence without direct authority, * Pragmatic problem-solver with a strong Client-first mindset. Benefits * Highly competitive salary * Healthcare * 25 days holiday and public holidays * Competitive maternity and paternity leave * $1,500 SGD per year flexible spend benefit * All the latest tech you need * A talented and experienced team as your colleagues * An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Guardsquare

About the Role As Guardsquare continues to expand across Asia Pacific, we are looking for a Field Marketing Manager to join our Singapore office as our first dedicated marketing team member in the region. Reporting to the Chief Marketing Officer (CMO), with local support from the Regional Managing Director, you will help shape and execute Guardsquare’s marketing activities across APAC. You will work closely with Marketing, Sales and Product Management teams in Leuven, Boston and Singapore to adapt global initiatives to regional markets and drive local demand. This is a hands-on role in which you’ll have significant ownership while working alongside an experienced global marketing team that will support your growth and development. You will manage initiatives from planning through execution, including digital programs, events, partner marketing and regional content. As the only dedicated marketing professional based in Singapore, we're looking for someone who enjoys variety, is resourceful, and is happy to step beyond traditional marketing responsibilities, when needed, to help support our growing regional office.    What You’ll Do Regional Marketing & Demand Generation * Adapt global campaigns, programs and content to regional markets, industries and buyer needs. * Plan and execute integrated demand generation initiatives, including webinars, digital campaigns and paid media. * Develop regional messaging, presentations, and assets in collaboration with product marketing. * Help manage the regional marketing budget. Events & Programs * Plan and execute all aspects of impactful regional conferences, trade shows, roundtables, dinners and other marketing events. Sales & Partner Marketing * Support the adoption of marketing campaigns and assets across regional sales team. * Execute co-marketing initiatives with strategic partners and help measure campaign performance and ROI. Customer Marketing & Localization * Identify opportunities for regional customer success stories and case studies. * Support upsell and cross-sell marketing initiatives. * Adapt content and messaging to local languages, cultures, industries and market needs. PR, Operations & Analytics * Support the global marketing team and external agencies with regional PR initiatives including awards, media opportunities, and rapid-response activities. * Track, analyze and report on program performance using HubSpot and other marketing tools. What We’re Looking For * 3–5 years of experience in B2B marketing, field marketing or demand generation, preferably within enterprise software, SaaS or cybersecurity. * Experience working across APAC markets. * Experience planning and executing both digital and in-person marketing programs. * Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously. * A hands-on, resourceful mindset and the ability to work independently while collaborating across regions and functions. * Experience partnering with Sales to support pipeline generation and campaign execution. * A data-driven approach and an interest in measuring and improving marketing performance. * Willingness to travel across APAC up to 20% of the time.   Nice to Have * Experience marketing developer-focused or cybersecurity products. * Experience with marketing automation platforms such as HubSpot. * Knowledge of regional languages such as Mandarin, Malay or Indonesian. * Experience working in a fast-growing international SaaS company. What We Offer * The opportunity to help shape Guardsquare’s marketing presence across APAC. * Significant ownership while receiving support from an experienced global Marketing team. * A collaborative, international working environment. * The opportunity to work alongside leading security experts and product teams. * Opportunities to learn, develop and grow as the business expands across the region. Additional Information * This is a full-time, office-based position in Singapore. * Candidates must be legally authorized to work in Singapore at the time of application. We are unable to provide visa or work permit sponsorship for this role.   At Guardsquare, we take pride in being a diverse and multicultural company with team members representing numerous nationalities. We value different perspectives and opinions throughout the business which has contributed to our being the market leader in mobile application security. You will be part of a dynamic team that strives for excellence and focuses on continuous education and enhancement in skills. We encourage & empower our trusted colleagues to share their opinions, actively collaborate, and continue to learn and grow. Do you want to make a difference? What are you waiting for? Join us!  You can apply for this opportunity by filling out the application form below!    About Guardsquare Guardsquare offers the most complete approach to mobile application security on the market, delivering the highest level of protection, with ease. Guardsquare integrates seamlessly across the full development cycle, from mobile app security testing and code hardening to real-time threat detection and API security. Guardsquare provides enhanced mobile application security across the entire development process. More than 1,000 customers worldwide across all major industries rely on Guardsquare to help them identify security risks and protect their mobile applications and SDKs against reverse engineering and tampering in the ever-evolving threat landscape. Guardsquare is based in Leuven (Belgium) with offices in Ghent (Belgium), Boston (USA) and Munich (Germany).