Client Success Director (Thai Speaking)

Baringa

ABOUT BARINGA  Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. WE ARE LOOKING FOR AN EXPERIENCED ACCOUNT MANAGER TO JOIN OUR SINGAPORE TEAM. You will work at the forefront of the energy sector alongside market specialists with deep industry knowledge, using your commercial acumen while broadening your sector expertise. Our global Energy practice combines deep market expertise with commercial insight. We work with policymakers, regulators, investors, developers, lenders and energy companies across the supply chain, helping clients shape and deliver change in energy markets. Within this practice, our Energy Products Business develops and commercialises Baringa’s insights and SaaS offerings for clients in around 65 countries. Built on a shared stack of power, gas, energy system and asset models, it brings our expertise and analytical capability to market in scalable, standardised forms. The team spans product management, quantitative modelling, and software and data engineering, working in small, outcome-focused squads at the intersection of analytics and commercial product delivery. WHAT YOU WILL BE DOING We are looking for an experienced Account Manager to join our Singapore team, with a strong track record in APAC sales across energy-related software, research, data products and advisory services, and the commercial acumen to build client relationships, grow pipeline and convert opportunities in a fast-moving market. You will build strong market and product knowledge to align Baringa’s products and advisory solutions to client needs. You will proactively engage clients, shape commercial proposals and support the sales process through to contract execution. You will also track opportunities across the sales cycle and manage accounts to deliver an excellent customer experience. You will gather market intelligence and client feedback to help shape new propositions and offerings across our advisory and product teams. Working closely with marketing, you will contribute to new materials and identify effective sales channels to support growth in key markets. You will be supported by our Commercial Director and Partners across the APAC region. With continued growth in products and advisory services globally, we expect strong opportunities for career progression. YOUR SKILLS AND EXPERIENCE * 5+ years’ experience in a sales-driven role in APAC, ideally selling energy-related software, research, data products or advisory services * A commercial mindset and the ability to build and manage a strong pipeline of client opportunities to support growth * Confidence working with a wide range of clients across domestic and international markets * Strong track record of generating new business and developing opportunities within existing accounts * Experience building and maintaining client networks, with a customer-first approach and strong understanding of client priorities and workflows * Experience structuring and negotiating commercial contracts * Excellent communication and presentation skills with external audiences * Exceptional team collaboration ability in a fast-moving environment * An interest in infrastructure commercial arrangements and financing WHAT A CAREER AT BARINGA WILL GIVE YOU  PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE:  * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.  * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.  * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.  * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.  * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.  DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.  AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.  USING BUSINESS AS A FORCE FOR GOOD.  We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.  We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.   BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com

Thoughtworks

We are a global software consultancy and a community of passionate, purpose-led individuals. We think disruptively to deliver technology to address our clients; toughest challenges, all while seeking to revolutionize the IT industry and create positive social change. Thoughtworks is seeking to expand our Go-To-Market team in PH&LS (short for Public Sector, Healthcare & Life Sciences) in Singapore to support some of our fastest growing accounts in this industry. Our Client Partners are responsible for a portfolio of customers in the PH&LS space, give direction to client partners and business developers in this area and support them to expand our network, footprint and relationship. Furthermore, they also take responsibility for one of our major accounts during  the entire sales cycle (lead generation through proposal, contract negotiation and closure) as well as client relationship management, account planning and growth, joint delivery governance and project reviews.  We are looking for a seasoned sales manager with a solid network and a proven experience in selling professional and software development services in the PHL&S industry. JOB RESPONSIBILITIES * You will establish, build, and maintain long-term, value-based relationships with a growing number of senior client stakeholders in different accounts. * You will drive 18-25 million USD in revenue and bookings per year from accounts to meet or exceed profitability targets. * You will work on expanding our footprint, opening new opportunities and continuous margin improvement. * You will understand and support your team to understand the industry context, the customer challenges and define mutual value for all parties. * You and your team will develop and execute on key account plans and overall go-to-market strategies.  * You will achieve established revenue and profitability targets based on our yearly goals. * You will work closely with the market/industry leadership team (consisting e.g. of the market tech director and industry experts). * You will own the the go-to-market plans creation/refinement for your industry vertical (PH&LS). * Regular onsite presence at the client offices in Singapore will be required. * You will work with your team to ensure a healthy pipeline throughout the year. JOB QUALIFICATIONS TECHNICAL SKILLS * You have a good understanding of the PH&LS industry, familiarity with the main industry trends and drivers as well as relevant players. * You have experience working in many different executive revenue-generating roles requiring strong business acumen. * You have experience in executive revenue-generating roles and bring comprehensive business acumen to your account strategies, cultivating ‘win-win' value propositions at both company and individual levels. * You have success managing and developing sophisticated senior client relationships and strategic business partnerships across the C-suite. * You have experience contributing to a clients’ business using a highly consultative and solution-oriented approach. * You have driven thought leadership and innovation experience for clients. * You have influenced decisions by bringing in relevant industry trends and client stories on innovation and digital disruption. * You have experience in agile (custom) software development project delivery with the ability to understand the momentum of technical projects and the challenges a highly technical team will face in project execution. * Bonus points if you are well versed in agile delivery best practices. * You are able to think out-of-the-box and you can energize your team to come up with innovative ideas to create new revenue streams. PROFESSIONAL SKILLS * A national/global sensibility and a sophisticated view of the business. * A strategic thinker, with the ability to translate concepts and ideas into practical and tactical action and the skills to create value propositions for clients. * A goal-oriented self-starter, with strong consultative instincts and skills who quickly and easily establishes rapport and credibility. * A forward-thinking mindset - you infuse thought leadership and innovation into how you partner with a client. * A natural consultant, you're solutions-oriented and influence decisions by bringing in relevant industry trends and client stories. * You're able to balance strategy and execution, while crafting visions and taking a progressive stance on agendas that drive change. * You're comfortable interfacing with C-suite on their strategy, ensuring that we're delivering the expected outcomes while staying a step ahead to propose new solutions that may increase revenue. * Taking abstract, technical or strategic concepts and translating them into actionable ideas comes naturally for you. * You thrive in a collaborative, flat environment that values transparency, openness, feedback and change. * Experience with different commercial models and a deep understanding of the factors influencing margin and competitive pricing. OTHER THINGS TO KNOW LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. RESPONSIBLE USE OF AI IN RECRUITMENT At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment. ABOUT THOUGHTWORKS Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Remote See here our AI policy.

Elliptic

Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we’d love to hear from you! The impact you will have: As the Regional Manager of Customer Success for APAC, you will manage 5 - 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions. You’ll ensure your assigned customers and others achieve tangible value from Elliptic’s blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes. This is a highly collaborative and strategic role — influencing product direction, scaling best practices across geographies, and aligning your team’s initiatives with global business objectives. You’ll create a unified, customer-centric culture while respecting local market dynamics and time zones. What you'll do: * Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR * Manage, mentor, and develop a distributed team of Customer Success Managers across APAC * Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs * Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency * Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion * Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization * Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences * Represent the voice of global customers by gathering regional insights and informing product roadmaps * Drive continuous improvement of processes, tools, and playbooks across both regions * Champion collaboration between regions, fostering a culture of shared learning and global best practice * Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders * Work flexibly across time zones, coordinating with global peers and customers to meet business needs You will be a great fit here if you: * Enjoy managing top customers and understand the importance of successfully leading them to short and long term success * Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment * Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships * Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams * Take a data-driven approach to decision-making, using customer and business metrics to inform strategy * Are comfortable navigating cultural and operational differences across the APAC market * Have exceptional communication, relationship-building, and stakeholder management abilities * Embrace flexibility and are able to manage priorities across multiple time zones * Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments * Address problems immediately and can work across functions to solve problems * Fluent in the use of AI‑based productivity, customer engagement, and analytics tools to streamline operations and improve client and team outcomes * Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team * Comfortable adopting AI tools to boost productivity, with a curiosity for new ways of working Our ideal candidate has: * Fluent in Mandarin * 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience * Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting * Operational excellence in process design, forecasting, and metrics tracking * Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies * A global mindset - curious, culturally aware, and adaptable * Interest in blockchain, cryptocurrency, or digital asset industries * Bonus Points for: * Experience scaling Customer Success operations * Comfort with flexible work hours and asynchronous collaboration tools Job Benefits: * Competitive salary * Share Options * Holiday - 25 days of annual leave in addition to Singapore Public Holidays * Health insurance * Personal training budget * Laptop + equipment you need * Home office allowance * Full access to Spill Mental Health Support