Senior Product Support Engineer - APAC

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, IT Support, APAC As Team Lead, IT Support, APAC, you will be based in our Singapore office, stepping into a role to build and lead a best-in-class regional support function. You will manage a distributed team of five across Singapore and Bengaluru (comprising both dedicated support and hybrid support/engineering roles) to elevate the overall APAC IT support experience. The scope of this role is to improve the overall IT experience in all our offices in APAC.  You will combine strong people leadership with a strategic mindset, crafting the short- (1 year), medium- (1-3 years), and long-term (3-5 years) vision for the team while automating processes, partnering with regional (senior) management, and driving technical excellence. You are a hands-on manager helping out with support if needed.  WHAT YOU’LL DO Lead & define success * Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year), medium-term (1-3 years), and long-term (3-5 years) support strategies aligned with global business goals. * People Leadership: Supervise, guide, and mentor a distributed team of 5 (2x hybrid engineers in SG, 1x support engineer in SG, and 2x support engineers in BLR). * Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale. * Culture Carrier: Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified. Deliver results & scale impact * Operational Excellence: Deliver a best-in-class support experience for the APAC region, ensuring high standards of technical resolution and internal customer service. * Automation & Process Improvement: Actively identify opportunities to eliminate toil by automating repetitive tasks and continuously improving internal IT systems and workflows. * Project Delivery: Coordinate the planning, scoping, and agile execution of support improvement projects. Monitor progress, manage timelines and budgets, and aggressively unblock your team to ensure delivery. * Technical Guidance: Make the right architectural and tooling decisions to support your team, ensuring technology choices fit into the broader business strategy. Cross-functional collaboration * Stakeholder Management: Partner closely with regional (senior) management, translating business needs and improvement points into highly actionable technical projects. * Cross-Team Synergy: Work seamlessly alongside Business Enablement, HR, Compliance, Procurement, and Workplace Experience to ensure a flawless end-to-end employee experience. * Vendor Relations: Maintain and develop strong relationships with crucial external vendors and partners. * Influence & Alignment: Navigate conflicting priorities and build trusted partnerships across time zones.  WHO YOU ARE Leadership & team building * Experience: 2-5+ years of people management and leadership experience in an IT Support, technical support, engineering, or similar technical environment. * Talent Developer: Proven ability to recruit top talent, manage performance, and get the absolute best out of each team member through coaching and mentorship. * Organizational Awareness: You possess strong business acumen and know how to empower your team in their day-to-day stakeholder interactions. Technical & execution strength * Core Systems: Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and robust experience managing MacOS environments. * Support & Automation: Hands-on knowledge of ticket management systems, data analysis, and a proven track record of using scripting/automation to reduce manual workloads. * AV & Infrastructure: Strong technical understanding of meeting room equipment (Logitech, Zoom Rooms), Event Spaces/All-hands areas, and monitoring/observability tools like Grafana. Language & location * Fluent in English (written and spoken) with excellent, sharp communication skills. * Requires a strong in-office presence to foster team collaboration, with the ability to manage a distributed team across APAC effectively. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We're building a dedicated Strategic Accounts team to own ElevenLabs' most important customer relationships across North Asia, and Singapore, and we're looking for a high-impact Strategic Account Executive to be among the first hires. This is a named-account role with a focused portfolio. You'll drive new business and expansion inside complex enterprise organizations across North Asia and Singapore — building multi-threaded executive relationships and positioning yourself as a trusted advisor to senior stakeholders navigating real transformation across customer experience, product, and operations. These aren't transactional engagements. You'll architect custom solutions that combine our technology and services, collaborate cross-functionally to deliver measurable outcomes, and bring field intelligence directly into our product roadmap. The region is early-stage for ElevenLabs — you're not just executing a playbook, you're writing it. IN THIS ROLE, YOU WILL * Own and grow a focused portfolio of strategic accounts across North Asia, and Singapore, driving both net-new business and expansion * Develop and execute multi-year account strategies across business units, geographies, and use cases — spanning enterprise segments such as FSI, technology, e-commerce, and government-linked corporations * Identify, scope, and close large, complex deals (multi-product, multi-region, custom solutions), including in-country data residency requirements and private deployment configurations * Build deep, multi-threaded relationships across executive, product, engineering, and business stakeholders — navigating both HQ and regional decision-making structures * Act as a strategic advisor, educating on emerging AI voice trends and shaping customers' long-term AI roadmap in markets with rapidly evolving regulatory and procurement landscapes * Partner cross-functionally with Solutions Engineering, Customer Success, and FDE (Forward Deployed Engineering) to deliver and expand — coordinating closely with the Singapore-based team * Translate patterns from bespoke deals into repeatable frameworks, offerings, and product insights relevant to the APAC market * Feed learnings from the field — including localisation needs, compliance requirements, and competitive dynamics — into the product roadmap and broader strategic sales playbook * Drive creative outbound and high-touch engagement strategies: executive briefings, onsites, regional events, and relationship-based approaches suited to North Asia and Singapore enterprise culture REQUIREMENTS * 6–10+ years of quota-carrying experience with a focus on strategic or enterprise accounts in North Asia and Singapore * Proven track record of closing and expanding seven-figure+ deals within named accounts — experience with large North Asia enterprises strongly preferred * Experience leading complex, multi-threaded sales cycles across large regional organizations with layered approval processes * Strong ability to drive land-and-expand motions and long-term account growth, including navigating renewal and expansion cycles in relationship-driven markets * Experience scoping consultative, custom deals that go beyond standard SKUs — including private deployment, on-premise, or VPC-based architectures for regulated customers * Technical fluency — able to engage product and engineering leaders on APIs, integrations, architecture, and data security requirements * Executive presence with the ability to influence C-suite stakeholders and shape long-term AI strategy in both English-language and Mandarin-language settings * Track record of translating customer needs into product feedback and roadmap influence, especially in markets with distinct localisation requirements * Creative, self-driven approach to outbound and pipeline generation — comfortable operating in a high-growth, ambiguous environment and building playbooks from scratch * Willingness to travel regularly for customer engagements across the region (onsites, QBRs, executive meetings) * Strong bias toward action, ownership, and leveraging AI in day-to-day workflows * Fluency in English and Mandarin (written and spoken) required; additional regional language proficiency is a strong plus * Experience selling into Mandarin-speaking territories and/or Southeast Asian markets is strongly preferred Location Candidate must be located within Singapore. #LI-Remote

Camunda

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences. Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team. Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading. About the Role: As a Sales Engineer it’s your mission to show the value of Camunda and guide organizations planning to automate their core business processes. You accompany prospective customers in their product evaluation of Camunda. You are responsible for achieving the product win, getting answers to all product related technical questions, and arranging all presales interactions driving the evaluation. In this role you will partner with our Account Executives and Solution Architects, supporting you by conducting proof of concepts or handling other deeply technical discussions. You will help qualify opportunities and then help set and execute a sales strategy to achieve a win. The effectiveness of Camunda's Sales Engineers is gauged by their ability to convert prospects into Camunda customers both efficiently and at a high rate. This position requires a strong interest in cutting-edge software technologies. You should take pleasure in crafting sample code or custom demonstrations and exploring new technology, even if you're not highly experienced in software development. By empathizing with prospects, you better grasp their requirements and have engaging technical conversations, and excel at clarifying how Camunda's technology can benefit their business. What you'll be doing: * Map customer requirements to our Camunda product portfolio * Position potential quantitative and qualitative business value of Camunda * Develop individual Camunda evaluation plans and demos for our prospects * Conduct product demos and product related Q&A sessions * Support the completion of RFI / RFP documents * Team with Account Executives to develop accounts * Organize and execute pre-sales engagements * Implement code snippets * Create and maintain pre-sales content and technical artifacts  What you bring: * Strong Technical Foundation: A degree in Computer Science, Information Systems, or a related field—or equivalent practical experience. Solid understanding of programming fundamentals, modern software engineering practices, and common IT/system architectures. * Proven Sales Engineering Experience: Experience in Sales Engineering or Pre-Sales, with a deep understanding of sales cycles, value-based selling, and stakeholder engagement. Skilled in handling objections and driving deals to closure in a consultative selling environment. * Communication Excellence: Exceptional presentation and interpersonal skills, with the ability to translate complex technical concepts into clear, compelling narratives tailored to technical and non-technical audiences alike. * Language Proficiency: Fluent in English (C-1/C-2 level or native proficiency) and one language from the region, with strong written and verbal communication * Travel Flexibility: Willingness to travel occasionally for customer meetings, events, and team collaboration. Nice-to-haves: * Experience in enterprise automation, business process management (BPM), process orchestration, robotic process automation (RPA), Agentic-AI or similar domains. * Familiarity with value-based selling, including conducting value workshops and applying value engineering frameworks. * Strong understanding of the process automation and orchestration product landscape and key industry players. * Industry experience in BFSI, Telecommunications, or Logistics. * Proficiency in an additional language beyond English. This role is an existing vacancy #LI-AL1 #LI-Remote What We Have to Offer: Compensation We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth: * United States: $175,200.00 to $282,400.00 * United Kingdom: £110,000.00 to £180,900.00 * Singapore: S$217,500.00 to S$326,300.00 If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview. Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP). Benefits & Perks We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable. * Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. * In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi. * Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027. * Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. * Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide! ”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application! Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story! AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here