Client Service Specialist (Dutch)

Client Operations Specialist

Get-e

YOUR JOB Be the person your clients trust to make Get-e work for them. You'll take on a portfolio of clients and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off. This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close.  What you'll do Getting clients off to a strong start * Be your client's guide from day one, the person who makes their first weeks with Get-e feel effortless, not administrative * Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured * Catch and fix friction before the client feels it Knowing your clients better than anyone else at Get-e * Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs * Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better * Spot when a client is quietly struggling before they have to complain about it Making things right when they go wrong * Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed * Be proactive about bad news. Clients should hear it from you before they have to ask * Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed Helping clients get more out of Get-e * Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team * Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs Outcomes * Clients say you know their business and treat you as a trusted partner, not a support line * New clients feel confident and set up for success within their first weeks, not confused or chasing you for basics * Clients experience fewer surprises and faster, more human resolutions when something does go wrong * Retention and satisfaction improve within your portfolio because clients feel owned, not queued * Clients see you proactively bringing them value, not just responding when asked YOUR PROFILE * 2+ years in client services, account management, or client-facing operations (travel, mobility, or service industry a plus) * You build real relationships. Clients remember you, not just your resolution time * Genuinely curious about how your clients' businesses work, so you can anticipate what they need * Strong written and verbal communication; confident and calm handling sensitive situations * Commercially minded. You can spot when a client relationship has room to grow, not just room to fix * Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it * Strong English (Dutch or other European languages a plus) * Experience in the aviation, travel or mobility industry is a big plus WHY US? * NS Business Card: We've got your commuting costs covered. Prefer driving? We'll handle your travel expenses. * Experience Our Service: Use our cab service yourself, twice a year. * Healthy Lifestyle: Fresh fruit in the canteen, plus meal discount options. * On-site Gym: Access to our fully equipped office gym. * Holiday Allowance: 8% holiday allowance. * Vacation Days: 25 days a year. * Remote Work: Hybrid (2 days from home), with up to 2 weeks working from abroad. * Pension Contribution: 2.5% employer contribution.

Global Hotel Operations Specialist

Get-e

YOUR JOB Location: Hoofddorp, the Netherlands (No visa sponsorship available) Hours: 36 hours/week | Rotating shifts: morning, evening & weekends | On-site Salary: €2,800–€3,360 gross/month (based on 36 hours/week) About the Role Get-e is scaling quickly, and we're looking for driven, adaptable team players to grow with us. As a Global Hotel Operations Specialist, you'll sit at the core of our 24/7 international service team, managing hotel accommodation bookings for airline crews and clients across the world. You'll work directly with hotel suppliers and PMS/booking systems to secure availability, resolve allotment and rate issues, and keep crew accommodation running without disruption in a fast-paced, multicultural environment. If you're someone who thrives under pressure, enjoys solving supplier and booking problems, and brings a can-do mentality to every shift, we'd love to meet you. YOUR PROFILE What You'll Do * Manage hotel bookings, room allotments, and rate/availability across a global hotel network. * Liaise directly with hotel suppliers to resolve availability conflicts, rate discrepancies, and last-minute changes. * Monitor cut-off dates, no-show/cancellation policies, and contract terms to avoid service or cost exposure. * Support crew accommodation logistics, including duty-of-care requirements (rest periods, curfews, proximity to airport/duty). * Perform quality checks on booking details and hotel data accuracy in our systems. * Communicate with clients and hotel partners in a professional, empathetic manner across multiple channels. * Identify recurring supplier or booking issues and propose process improvements. * Collaborate with international teammates and internal teams (Client Services, Hotel Management) in a fast-paced environment. What You Bring * Fluent English speaker; additional languages are a plus. * Prior experience in hotel operations, reservations, or hospitality (e.g. front office, revenue/reservations, or a hotel-facing role at a travel/DMC/OTA) is strongly preferred. * Familiarity with hotel PMS, channel manager, or GDS/OTA booking systems is a plus. * Understanding of hotel industry terms and mechanics (allotments, rate parity, cut-off dates, no-show policy) is a plus. * Strong written and verbal communication skills, especially for supplier negotiation and issue resolution. * Comfortable with rotating shifts (including weekends). * Bachelor's degree (or equivalent Dutch HBO-level thinking/working) — hospitality/hotel management background is a plus. * Team spirit and a proactive, problem-solving attitude. WHY US? Besides an exciting and dynamic job, we provide you with the following: * Gross monthly salary of €2,800 - €3,360 based on 36 hours/week. * 7-month contract with base salary increase upon extension. * NS Business Card or travel allowance. * 25 vacation days (full-time basis). * 8% vacation allowance (paid in April). Furthermore, we provide you with other benefits: * Discounted warm Muscle Meals. * 2 free cab rides per year from Get-E. * Biannual company parties. * Fresh fruit and fair-trade coffee with freshly roasted beans. * Friday afternoon “borrel” to wrap up the week. * Access to our in-house gym  Ready to build your future with Get-e? Apply now and join a fast-growing, global team that values hard work, flexibility, and ambition.

Product Specialist

Ohpen

DESCRIPTION Become the expert behind the product  Become a functional expert across the Investments, Savings, and Payments domains within the Ohpen Platform. You'll bridge the gap between business and technology, ensuring our platform delivers the right solutions for our clients while helping shape the future of our products.  This is an opportunity to build deep expertise in modern banking technology while working with leading financial institutions across the Netherlands and internationally. BRIEFING Your team  You'll join one of our domain-focused product teams in Amsterdam, working closely with Software Engineers, Product Management, and Solution Consultants. These teams are responsible for managing and running complex functionality like our Investments engine, Interest- and fee calculation, Performance calculation and Payments solution. To name but a few.  Although you're embedded within the development team, your focus is on the functional side - making sure every feature is well-defined, functionally correct, and delivers value to our clients.  As this is a growing team, you'll have the opportunity to make a real impact while collaborating in an environment that values ownership, curiosity, and continuous learning.    What you'll do  As the functional expert for your domain, you'll translate business needs into clear functional requirements and guide features from concept to delivery.  Your responsibilities include:  * Becoming the functional expert for the Savings & Investments domain within the Ohpen Platform  * Gathering, analyzing, and defining functional requirements for new features and enhancements  * Working closely with Software Engineers to ensure solutions are functionally correct and deliver the intended business value  * Supporting the implementation and onboarding of new domestic and international clients  * Advising clients on new functionality, product changes, and platform capabilities  * Demonstrating new features and participating in client discussions  * Contributing to roadmap planning and feature prioritization together with Product Owners  * Involved in testing newly developed functionality and validating releases  * Creating and maintaining functional documentation  * Identifying opportunities to transform bespoke client requests into scalable platform capabilities  ABOUT YOU What makes you successful  You'll thrive in this role if you enjoy solving complex business problems, working closely with technology, and becoming the go-to expert in your domain.  About You   * You have a minimum of 3-4 years' experience within banking or financial services, ideally with exposure to savings, investments, payments, or banking platforms.  * You have experience translating business needs into functional requirements. * You are analytical, structured, and detail-oriented, with the ability to understand complex functional processes and their impact on clients.  * You enjoy working with both business and technical stakeholders and can communicate effectively with clients as well as software engineers.  * You are curious by nature and motivated to become a functional expert within your domain while continuously expanding your knowledge of modern banking technology.  * You are comfortable working with technical concepts such as APIs, database queries, and software development processes, or you are eager to develop these skills.  * You take ownership of your work, have a service-oriented mindset, and always keep the customer impact in mind when making decisions.  * You are fluent in English. Dutch is a strong advantage, but not a requirement.