End User Computing Lead

Man Group

About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $228.7 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here * As at 31 March 2026    The Team  We are seeking an experienced End User Systems Engineer to join our Platform Engineering team. You’ll play a critical role in building and maintaining the automation frameworks that underpin our end user operations. Many of these may be newly implemented in the End User space, so you’ll be pivotal in transforming the way systems are designed. This position offers the opportunity to work with cutting-edge technologies at scale, supporting our end users across the entirety of the firm, including trading and fund managers.  As an End User Automation Engineer, you’ll design, implement, and maintain infrastructure-as-code solutions, configuration management and monitoring systems that enable our engineering teams to deliver reliable, scalable services to our end users. You’ll work closely with the entirety of our Platform Engineering team to drive automation initiatives to improve delivery of our services. You should have the enthusiasm for leveraging AI development tools to accelerate delivery and driving their adoption across the team.  Role Responsibilities  * Building, maintaining and automating end-user platforms and services.  * Designing infrastructure-as-code solutions using tools such as Terraform and Ansible  * Providing 3rd line support for end-user services as part of a team rotation.  * Contributing to the strategic direction of the team and solutions it provides.  * Collaborating with business stakeholders in a fast-paced, dynamic environment.  * Management and security of end-user devices.  Key Competencies  Essential  * Hands-on experience with infrastructure-as-code tools such as Ansible and Terraform.  * Experience with scripting and automation languages, ideally Python.  * Good understanding of observability and monitoring practices, including experience with tools such as Prometheus, Grafana, or similar platforms.  * Understanding of CI/CD principles and experience with tools such as Jenkins or GitHub Actions.  * Embracing agentic engineering - willingness and ability to work effectively with AI-assisted development tools as part of daily workflow.  * Self-organised with the ability to prioritise and effectively manage time across multiple projects.  * An interest in end user platforms and desire to make the platforms and systems used by employees as efficient and performant as possible.  * Good communication and problem-solving skills with the ability to explain complex technical concepts to diverse audiences.  Advantageous  * Experience supporting End User platforms or communication systems, such as Microsoft 365 and Slack.  * Exposure to identity management and associated technologies (Active Directory, Entra ID).  * Experience with security and secrets management practices.  * Good knowledge of networking fundamentals, storage, and modern infrastructure architecture.  Benefits * Modern office located in the OfficeX campus with easy access to transport and amenities. * Hybrid working model * Competitive compensation package * 25 days holiday allowance * Premium Health insurance * Employee Assistance program * Referral Bonus * Additional days off for long service and volunteering * Multisport card * Opportunities for professional development including internal tech talks * Conference attendance, and engagement with the open-source community. Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity. You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com.

Fadata

OVERVIEW Fadata Group is a leading provider of software solutions for the insurance industry, offering next-generation core platform using end-to-end, flexible cloud services for all lines of business and all insurance processes, harnessing open ecosystems. Fadata Group empowers insurers to drive customer engagement, innovation, and business value. With clients in over 30 countries across the globe, we are recognized by analysts Gartner and Celent as a leading solution provider. Our values, Trust, Openness, Passion, Innovation, and Care serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team. OPPORTUNITY As a Technical Writer Lead, you will author technical documentation for administrators, operators, and business consultants, that represent the different user personas of the core INSIS product and its accompanying software modules.  In this position, you will be part of the Product Development team, collaborating with Product Management, DevOps, Quality Assurance, and other stakeholders to gather information and produce high-quality content that meets the needs of our customers and partners. The deliverables include release notes, conceptual articles, follow-along procedures, documentation for APIs and web services, video tutorials. YOUR RESPONSIBILITIES * Collaborate with various teams to produce exhaustive and accurate technical documentation for both technical and non-technical audiences * Author new documentation based on feature requirements, user stories, specifications, direct input from developers and SMEs, and first-hand use of the product * Curate and proofread documentation to ensure linguistic accuracy and consistency of style * Leadone or more software implementation projects as required by the Professional Services department in accordance with theFadatamethodology, ensuringSME review and sign-off of all documentationupdates * Regularly monitor the product release calendar and independently plan documentation updates to ensure timely publication for each release * Ensure that project documentation is accurate, is version controlled, and is stored in the appropriate project repository * Work with partner-facing organizations (e.g., Technical Support, Customer Success, Professional Services) to collect feedback and incorporate it into documentation * Enrich the documentation with screenshots, flowcharts, and visuals, to make it more user-friendly * Proactively research product changes and determine the need and scope of edits and improvements * Mentor more junior colleagues and share knowledge across the board WHAT YOU BRING TO THE TABLE Experience & Qualifications  * A minimum of 3 years of proven track-record as a Technical Writer or transferrable authoring experience in a software development environment * Excellent communication skills (both verbal and written) and fluency in English (preferably backed up with certificate) * Proficiency using Atlassian Confluence and Jira software or other documentation publishing tools * A systematic approach in learning, using, and writing about business applications, software, and technology * Knowledge of Agile and Scrum workflows Soft Skills  * Solid problem-solving skills, attention to detail,and critical thinking * Impeccable time management and effective effort estimation * Continuous learning and upskilling habits and practices Nice-to-Haves  * Technical skills: * basic coding or scripting skills * experience documenting APIs or REST and SOAP web services * basic knowledge in PL/SQL * Familiarity with ML/AI tools in aid of content creation and curation * Previous professional exposure to the insurance or fintech domain WHY YOU SHOULD JOIN US * Become part of a fast-growing insurance software vendor with multinational teams across Europe — we have +20 nationalities in our company. * Receive a competitive remuneration package together with great opportunities for personal and professional growth. * A positive company culture built around people's wellbeing. * Work in a dynamic environment with an exceptional team that is always ready to help. * A half-day off the second Friday of the month, so you focus on passion projects, boost your creativity, or spend time with your loved ones. At Fadata, you will be part of a collaborative and innovative organization that values diversity, professional growth, and employee well-being. We provide opportunities to make a meaningful impact within an international team while working with cutting-edge technologies in the insurance industry. Together, we drive transformation and success for our clients worldwide.

Man Group

About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $228.7 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here * As at 31 March 2026   The Team This is a unique opportunity to gain challenging and interesting experience in Man’s Enterprise Engineering Support team that covers Man’s business systems and infrastructure including both in house developed and third party systems which includes a wide range of asset classes traded; working closely with Business users across Front, Middle & Back office business teams and Technology teams. You'll be responsible for resolving complex business-critical issues and requests maintaining the integrity of systems and ensuring all queries are recorded, completed or escalated appropriately to reflect their time criticality. You should have excellent customer facing skills with an appreciation of the value of communicating to stakeholders particularly during high pressure situations. Proactive monitoring of systems, triage, investigation, resolution and escalation of issues as they arise ensuring that our stakeholders are kept informed throughout. This will include monitoring Critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. You will also provide 24/5 operational and business support of all critical systems. Our systems operate 24 hours a day from Sunday night to Friday evening. This is a shift-based role, currently operating in 2 different shifts: 10:00am - 7:00pm EEST and 11:00am - 8:00pm EET.   Job Responsibilities * 1st level application support for business systems with escalation to 2nd level Application Support team and Dev team members. * Acknowledging, Recording and taking ownership of issues using Zendesk, Slack, ServiceNow or Jira system and following through to successful resolution. * Focused and well organised, to effectively manage daily issues. * Liaise with Internal technology teams, end users or third parties as appropriate. Helpful attitude and assist users in finding out who looks after other applications. * Analysing the risk & impact of various tasks and prioritising them. * Monitoring business systems; investigating, escalation & resolving alerts. * Writing SQL scrips to resolve user queries, testing, release management by following change controls across environments. * Contribute to procedures and policies by keeping them up to date in the knowledge base that are available for use by all members of the team. * Prepare and distribute daily handover and release notes. * Work with internal and external auditors   Key Competencies Essential Skills * Relevant 1st line / Helpdesk support experience * Experience with Windows based environment: Windows 11, Windows Servers, Office 365Ability to multitask and remain calm under pressure is essential * Meticulously accurate approach to data entry and results review is necessary, high attention to details Desirable * Database skills: Oracle, MS SQL – script writing abilities would be advantageous. * Knowledge of Operating Systems: Unix Linux * Experience with .Net, Python, MSMQ, RegEx, Powershell * Exposure to applications such as Zendesk, Slack, OpsGenie, Nagios, ELK, Automate, Salerio, SWIFT and  MoveIT  Applications – some experience in or support of trading, portfolio management, risk, settlements,  and  reconciliation applications. * Some business knowledge of financial markets and instruments, with broad asset class – Equities, Derivatives, Options, Credits etc., through previous experience within the financial services sector.   Benefits * Modern office located in the OfficeX campus with easy access to transport and amenities. * Hybrid working model * Competitive compensation package * 25 days holiday allowance * Premium Health insurance * Employee Assistance program * Referral Bonus * Additional days off for long service and volunteering * Multisport card * Opportunities for professional development including internal tech talks * Conference attendance, and engagement with the open-source community. Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity. You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com.