Head of Standards & Service - Soho Farmhouse

The Role…  The Head of Standards & Service is responsible for defining, embedding and maintaining exceptional service standards across the Club. Acting as the guardian of the brand, this role ensures every member and guest receives a consistently outstanding experience by developing operational leaders, coaching teams and driving operational excellence ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… Service Excellence * Own and continually evolve the Club's service standards. * Ensure consistent delivery of luxury hospitality across all member-facing areas. * Conduct regular operational and service audits. * Drive continuous improvement in member experience. Operational Standards * Develop and implement Standard Operating Procedures. * Ensure consistency in presentation, grooming and operational execution. * Monitor quality assurance and compliance. Leadership Development * Coach Club Managers and Restaurant Managers. * Develop leadership capability within operational teams. * Identify training needs and implement development programmes. * Build a culture of accountability and service excellence. Member Experience * Monitor guest feedback, mystery diner results and service trends. * Lead service recovery initiatives. * Drive improvements in member satisfaction. Cross Functional Working * Partner with the Assistant General Manager and department leaders to embed standards throughout the business. * Support operational change initiatives. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously

The Role…  At Soho House, the Restaurant Manager is responsible for overseeing the full operation of the Club’s dining spaces, ensuring a seamless and exceptional experience for members and their guests. This role is key to maintaining the highest standards of service, staff performance, and operational efficiency in a refined and fast-paced hospitality environment.   You will lead by example on the floor, motivating your team to deliver polished, personable service while managing the day-to-day running of the restaurant. You will work closely with the Head Chef, Events, and Membership teams to create memorable dining experiences that reflect the values and culture of the Club.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff. * Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency. * Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development. * Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused. * Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.. * Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence. * Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team. * Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Values   * A strong understanding of product from food and drink to accommodation   * Implementing, overseeing and understanding the commercial viability of your business  * Effective hands-on day to day management and problem solving both front and back of house operations  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 3+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously