
Sinch Sweden AB · Stockholm
Denna roll som AI Technical Product Manager innebär att definiera, leverera och kontinuerligt förbättra tekniska produkter, integrationer och driftmodeller för att möjliggöra AI i stor skala, i nära samarbete med den centrala AI-funktionen.
Denna roll som AI Technical Product Manager innebär att definiera, leverera och kontinuerligt förbättra tekniska produkter, integrationer och driftmodeller för att möjliggöra AI i stor skala, i nära samarbete med den centrala AI-funktionen.
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
Sinch is on a multi-year journey to responsibly scale AI across Enterprise IT (EIT). We’re looking for a Specialist AI Technical Product Manager to take ownership of core AI capabilities as part of the EIT domain to ensure AI is safe, effective, and enterprise-ready.
You’ll partner closely with our central AI Function (responsible for end-user experience, including agent configuration and design) and act as the bridge to Infrastructure, End-User Support, Security, and other IT teams. You’ll define, deliver, and continuously improve the technical products, integrations, and operating model that enable AI at scale.
This role is based in Stockholm, Sweden (Hybrid) and reports to the VP, Business Operations EIT.
What You’ll Do
Own the AI Product Strategy: Define and manage the roadmap for enterprise AI capabilities, including connectors, LLM services, governance tools, and guardrails.
Deliver Secure Integrations: Design and implement AI connectors for platforms like Microsoft 365, Slack, Jira, SAP, and data warehouses, ensuring performance and resilience.
Build Knowledge Foundations: Set standards for data ingestion, classification, enrichment, and retention to power AI systems while protecting sensitive information.
Drive AI Quality & Safety: Define success metrics, run A/B tests, and establish monitoring for drift, hallucinations, and compliance.
Ensure Security & Compliance: Collaborate with Security, Legal, and Privacy teams to meet ISO 27001, SOC 2, and GDPR requirements; create incident response playbooks.
Enable Adoption: Develop support playbooks, training programs, and clear roles across IT and business units to scale AI responsibly.
Education: Bachelor’s in Computer Science, Engineering, or related field (Master’s preferred).
Experience: 3+ years in Product Management or Technical Program roles delivering AI/ML or data-driven products in enterprise environments.
Security & Compliance: Strong grounding in data privacy, DLP, PII handling, and audit requirements.
Ways of Working: Comfortable with Agile/Scrum; able to write clear PRDs and architecture diagrams.
Soft Skills: Excellent communication and stakeholder management; proven ability to influence and lead change.
Nice to Have: ITIL v4 and cloud certifications.
Hands-on with LLMs and platforms like OpenAI, Anthropic, Azure OpenAI, AWS Bedrock (Google Agentspace is a plus).
Familiarity with RAG architectures, embeddings, prompt management, and evaluation frameworks.
Experience building secure APIs/connectors (REST/GraphQL) and working with cloud platforms (AWS, Azure, GCP).
Knowledge of enterprise IT systems (Microsoft 365, Jira, Slack) and identity/access management (Azure AD, Okta).
Our corporate language is English, please submit your application in English.
Must currently reside in and be eligible for employment in Stockholm, Sweden.
Relocation and visa sponsorship are not available for this role
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!
Tech innovation at Apotea Apotea is Sweden’s largest online pharmacy, committed to making healthcare products accessible and efficiently delivered to everyone. We’re rebuilding our core platform on modern cloud-native architecture, combining deep domain expertise with genuine care for our customers. We’ve been recognized as Sweden’s best e-commerce company multiple times, and we’re now investing heavily in the next generation of our technology stack. In Tech, our vision is to move toward being AI-first, highly automated, and data-driven systems, not by layering AI on top of legacy workflows, but by redesigning how software are built and operated. We focus on building systems that are scalable, observable, and owned by engineers end-to-end. We are now looking for a Technical AI Product Lead for the Pharmacy domain, who wants real ownership, real impact, and an opportunity to shape Apoteas core business. Your role as a AI Product Lead at Apotea • Leader of an AI team – Lead a small team of up to eight engineers building products at Apotea. • Own the roadmap – From concept to deployment, define and drive the development of AI-powered solutions that align with business goals and user needs. • Bridge business and technology – Translate business problems into clear technical requirements, working closely with Machine Learning Engineers, Software Developers, and stakeholders. • Prioritize with purpose – Balance quick wins with long-term initiatives by using data, business insight, and technical feasibility to guide backlog prioritization. • Collaborate hands-on with the team – Sit with your team daily and be an active part of sprint planning, backlog refinement, and solution discussions. • Define success metrics – Own the KPIs for your domain & products and ensure they deliver measurable impact. • Validate ideas fast – Drive experimentation and data-driven iteration to move from insights to deployed solutions quickly. • Ensure production readiness – Work with engineers to ensure the solutions meet reliability, performance, and compliance standards before going live. • Communicate clearly and often – Share progress, risks, and outcomes transparently with leadership and other stakeholders. • Follow up the AI trends and find good AI products – Educate non technical members in the organization to help them use AI and become more efficient in their daily tasks. Who you are? We’re looking for a Technical Product Lead who thrives at the intersection of AI, business, and engineering. You’re TECHNICAL enough to keep up: • Understands AI/ML concepts, data pipelines, APIs, and MLOps practices. • Can ask the right questions to understand engineering tradeoffs. • Proficient in using AI tools & building POCs • Bonus: Experience in software development, data science, or ML engineering. You’re a PRODUCT MANAGER who: • Drives outcomes, not just outputs. • Turns fuzzy problems into structured roadmaps and actionable tasks. • Prioritizes ruthlessly and communicates with clarity. You’re STRATEGIC and HANDS-ON: • Works well with ambiguity and adapts quickly to change. • Takes ownership across discovery, delivery, and iteration phases. • Balances user experience, business value, and technical feasibility. You’re a LEADER: • Hire and retain technical top talent. • Develop an inclusive and high performing culture. • Inspire the team to build inovations with big impact. Bonus points for experience with: • E-commerce, logistics, or health tech domains. • Working in small, agile, cross-functional teams. • Swedish language skills (not required, but a plus). What Apotea Offer You The chance to work on cutting-edge AI and ML projects that impact millions of customers. Join a flat, agile organization with minimal bureaucracy Drive sustainability through eco-friendly packaging and logistics Opportunities for career growth through training, mentorship, and industry conferences. Collaborate in a cross-functional, transparent environment Own projects from concept to deployment A stable, future-focused company with a meaningful mission to improve healthcare accessibility. About Apotea Apotea.se is Sweden’s largest online pharmacy, with the country’s broadest range of over 32,000 non-prescription items and nearly 19,000 prescription drugs for humans and animals. Recognized as Sweden’s most sustainable e-commerce company (Sustainable Brand Index 2021), we simplify everyday life for our customers with fast deliveries and expert advice. In 2024, Apotea reached a turnover of SEK 6.5 billion and currently employs about 1,000 people across Stockholm, Lidingö, and Morgongåva. LinkedIn Instagram Apotea is an inclusive employer that values diversity. We welcome all applicants and strive to create a work environment where people, regardless of background, gender, age, religion, or disability, can thrive and grow. Recruitment Process Apply Interview: Screening Interview: Technical & Product Capabilities Interview: Culture Fit Background Check: As a pharmacy, we always conduct a background check. Offer Presented Location: Sveavägen 168, Stockholm, Sweden Reports to: Chief AI & Tech Officer Application Do not hesitate to send in your application already today. For more information or questions, visit our career page or contact us at jobb@apotea.se. We do not accept applications via email. Join Us and Make a Difference - We hope you want to be a part of our team! Submit your application today—interviews are conducted on an ongoing basis, and the position may be filled immediately. Start date by agreement. Welcome to Apotea – where technology meets health and creates magic!
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