Customer Success Manager Ravelli AB

Customer Success Manager

Zynca CRM AB

Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an 🔥 extraordinary product experience. While 🦕 other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that 🌟 simplifies every aspect of your work. In Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company. 🚀 Customer Success Manager As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and making sure customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale. 🎯 The right fit We believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service-heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales. You are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks. You like being close to the customer, and you care about whether the product actually makes their work easier. 💡 About the role What you'll be doing: - Own the customer experience after a contract is signed - Onboard new customers and make sure they get started properly - Act as the first point of contact for customer questions and support - Follow up on usage, adoption and customer satisfaction - Help customers get more value from Zynca over time - Own renewals and reduce the risk of churn - Collect customer feedback and turn it into clear input for product, sales and leadership - Build the routines, processes and communication needed before we scale customer acquisition 🥳 Company culture You will join a senior, hands-on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission. We work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area. Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works. 🎉 Interested? Does this sound like the right role for you? If so, don't hesitate to apply! We'd love to hear from you! Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Customer Support Specialist

Checkproof AB

About CheckProof At CheckProof, we are transforming the way inspections are carried out in the construction materials and heavy industry sectors with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses operate more efficiently, safely, and with greater transparency. As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase. Headquartered in Stockholm, Sweden, CheckProof serves customers in over 45 countries and continues to expand globally with a strong focus on innovation and customer success. As part of the Customer Success organization, you will play an important role in ensuring our customers receive fast, professional support and have the knowledge they need to succeed with CheckProof. The Role As Customer Support, you will be responsible for helping customers solve problems, answer questions, and get the most out of the CheckProof platform. A central part of the role is managing incoming support requests from customers. You will troubleshoot issues, guide users through solutions, and ensure timely responses and clear communication. In addition, you will actively contribute to developing and improving our support processes, with the goal of continuously raising the quality of our support and delivering the best possible experience for our customers. At the same time, the role includes developing and maintaining CheckProof Academy, our learning platform and knowledge base. By creating tutorials, guides, and documentation, you will help customers learn how to use the product more effectively while reducing repetitive support questions. You will work closely with Customer Success, Product, QA, Engineering, and Sales to ensure customer feedback is captured and used to improve both the product and the customer experience. Your key responsibilities include: Customer Support Managing incoming customer requests across chat, email, and phone Responding to customer questions about product usage Troubleshooting issues and guiding customers through solutions Managing support tickets from request to resolution Ensuring customers receive timely updates and follow-ups Escalating bugs and technical issues to QA and Engineering Collaborating with Customer Success Managers on customer cases Contributing to the continuous improvement and development of our customer support to deliver the best possible support experience for our customers Your goal is to ensure that customer issues are handled efficiently, professionally, and with clear communication. CheckProof Academy & Customer Enablement You will also be responsible for developing and maintaining CheckProof Academy and other learning resources that help customers succeed with the platform. Responsibilities include: Maintaining and improving the CheckProof Academy and knowledge base Creating tutorials, guides, and help documentation Updating learning materials when new product features are released Ensuring documentation reflects real customer needs and questions Supporting Customer Success with product knowledge materials Support Development & Product Feedback This role also contributes to improving how we support customers as the company grows. Responsibilities include: Identifying recurring customer questions and improvement opportunities Helping develop better support processes and workflows Providing structured feedback to Product and Engineering Highlighting usability issues or documentation gaps What We’re Looking For Experience in SaaS customer support or customer success is a plus Experience working with support tools and ticketing systems Strong product understanding and technical curiosity Experience creating knowledge base articles or help documentation Strong written and verbal communication skills in both Swedish and English, as we work with customers around the world Nice to have: Experience working in a growing SaaS company Experience with customer education platforms or learning systems Experience collaborating with product and engineering teams What We Offer Innovative Culture Join a team that’s not just about work, but about making a difference. Creativity and innovation are part of our DNA. Growth Opportunities We’re scaling fast, and you will have the opportunity to shape how CheckProof supports customers globally. Flexible Work Environment Hybrid setup in Stockholm with a strong focus on work-life balance. If you are passionate about customer experience, enjoy solving problems, and want to help build world-class customer support in a fast-growing SaaS company, we’d love to hear from you. We are handling applications on an ongoing basis, so the position may be filled before the final application date. The recruitment process Submit your resume for review Phone interview with our recruiter Digital interview with recruiting manager Complete personality and logic tests Interview at our office in Täby Final step: references and full assessment CheckProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Business Development Manager - Medical Oncology

RaySearch Laboratories AB (publ)

RaySearch develops innovative software solutions to improve cancer care. About 1000 clinics in more than 40 countries use RaySearch software to improve treatments and quality of life for patients. RaySearch was founded in 2000 and is listed on Nasdaq Stockholm. The headquarters is located in Stockholm, with subsidiaries in the US, Europe and Asia - Pacific. Today we are more than 400 employees with a common vision of improving cancer care with innovative software. Our great staff is crucial for our success and we offer a fantastic working environment in modern offices, flexibility and good opportunities for development. We believe in equal opportunities, value diversity and work actively to prevent discrimination. We are looking for a Business Development Manager – Medical Oncology to help define and drive RaySearch's expansion into the Medical Oncology market.  This is a unique opportunity to join RaySearch at an early stage of a new strategic growth initiative. As we explore opportunities beyond our traditional radiation oncology business, you will play a key role in helping shape our strategy, evaluate market opportunities, define commercialization approaches, and support the successful introduction of future solutions into the Medical Oncology landscape.  About the job  You will translate strategic direction into concrete market activities, ensuring strong alignment between product positioning, customer needs, and commercial execution.  Your main tasks  Lead market intelligence activities to develop a comprehensive understanding of the Medical Oncology landscape, including market dynamics, customer needs, competitive positioning, treatment pathways, reimbursement models, and emerging trends  Identify and evaluate growth opportunities, unmet needs, and strategic market segments within Medical Oncology  Develop and execute market development and commercialization strategies for future Medical Oncology solutions  Build and maintain relationships with key stakeholders including Medical Oncologists, Oncology Nurses, Hospital Administrators, Cancer Centers, Professional Societies, and Industry Partners  Assess emerging clinical evidence, technology trends, and evolving standards of care to identify opportunities for innovation and growth in alignment with the overall RaySearch ecosystem.   Support customer discovery activities to ensure future solutions address meaningful clinical and operational challenges  Conduct market assessments, competitive analysis, and business case development to support strategic decision-making  Support the development and execution of go-to-market strategies for future product launches  Identify and assess strategic partnership opportunities that support growth objectives  Monitor competitive developments, market access considerations, and industry trends relevant to Medical Oncology  Your Profile  You are commercially minded, strategically driven, and passionate about improving cancer care.  You bring a strong understanding of the Medical Oncology environment and are motivated by the opportunity to help shape a completely new business area for RaySearch. You enjoy working in situations where there is ambiguity, and you are comfortable helping define strategy, build relationships, and create new opportunities from the ground up.  You are equally comfortable engaging with clinicians, healthcare leaders, and business stakeholders, and you have the ability to translate market insights into actionable business recommendations.  Experience & Skills  BSc or MSc in Life Sciences, Healthcare, Nursing, Pharmacy, Medicine, Business, Medical Technology A minimum of 5 years of clinical experience within Medical Oncology, Oncology Nursing, Oncology Pharmacy, Hematology/Oncology, or a related oncology specialty  A minimum of 2 years of experience in business development, strategic marketing, product management, commercial strategy, market development, or a related function  Strong understanding of Medical Oncology treatment pathways, clinical workflows, and healthcare systems  Experience engaging with clinical stakeholders and key opinion leaders  Strong analytical, communication, and stakeholder management skills  Experience working in international and cross-functional environments  Excellent command of English, spoken and written  It is considered a strong advantage if you have experience within:  Medical Oncology  Oncology Drug Development  Precision Medicine  Biomarker-Driven Therapies  Clinical Decision Support Solutions  Oncology Informatics  Healthcare Software  Market Access and Reimbursement  Exposure to pharmaceutical, biotechnology, healthcare software, oncology informatics, or medical technology companies is highly desirable.