Account Manager, LATAM

Permutive

About Us Permutive is the data collaboration platform that powers the advertising ecosystem. We exist to build an advertising ecosystem that respects and adapts to consumers’ choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike. Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy. Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple. We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy-safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks. At Permutive, You'll Help Our Customers: * Achieve Better Outcomes: Leverage our unique position in the ad tech ecosystem to access broader audiences and improve outcomes. * Boost Sales Significantly: Capitalize on 100% addressability to connect with the 70% of audiences beyond traditional cookies. * Transform Collaboration Efficiency: Move from lengthy processes to seamless collaboration in minutes. Join us as a key player in shaping the future of Permutive, backed by leading investors like Softbank and EQT Ventures and recognised as a YCombinator Top 150 company. About the Team You'll be joining a collaborative, diverse customer success team who are based in New York and across the United States, London & Paris. We're focused on ensuring our customers meet their organizations' strategic goals while also helping us achieve world-class customer satisfaction and net revenue retention. We're a forward-thinking team who cares deeply about our customers' businesses; we are industry experts and consultants. We are the voice, eyes, and ears of our customers at Permutive, and we work hard to spread customer empathy in all internal teams. About the Role Permutive is looking for a customer-centric, driven, and experienced Account Manager to cross-sell software solutions across the scope of our products and increase incremental license and subscription revenue. As an Account Manager at Permutive, your overarching responsibility is to retain and expand our largest and most strategic customers. You'll be tasked with establishing and nurturing robust relationships within your designated accounts/territory, facilitating the identification and promotion of intelligent commercial solutions. Your goal is to surpass business/campaign objectives, leading to the generation of new and increased subscription revenue. Central to this role is the ability to effectively communicate value, inspire confidence, and successfully sell the future trajectory of Permutive. You are a collaborator across our organization partnering with customer success, pre-sales, professional services, marketing, and finance. This is a field sales position where some travel is required. You will report to the VP of Customer Success and Account Management. What You’ll Be Doing * You will renew active revenue and expand sales within our accounts while building relationships with main decision makers. * You will develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Permutive's solutions to those requirements. * Hold broad expertise or unique knowledge to contribute to the development of our goals and achieve our goals in creative ways. * Promote Permutive's products, maximize brand recognition and mindshare at all levels, and publicize success stories. * Developing real-time documentation within CRM software of customer contact and activity data is required for this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, and firm-future commitments). * Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans. * Collaborate with Marketing to develop a plan for the accounts, to include events, seminars, and roadmap sessions. * Provide customer feedback to team members for product, systems, and process improvements. * You will need to develop subject matter expertise in selling our products and services. * You sell to and work with the senior-most customer executive and CXO-level decision makers. What you’ll need? You’ll be perfect for this role if you have: * Extensive experience working closely with customers to identify cross-sell opportunities. * Deep knowledge of SaaS software solutions and processes with the willingness to learn the dynamics of the AdTech market. * Extensive experience exceeding targets and contributing to company overachievement. * Industry understanding and the ability to dive into customer's decision-making processes, goals, and strategies. * Confidence and expertise in presenting, ROI analysis, negotiating, and closing skills at all levels of customer engagement. * Experience holding a complete understanding of the business and technical contexts of accounts. * You are someone who leads by example on accounts and compels others to get on board. * You have experience mentoring others with consultative effectiveness and establishing trust with internal and external customers. What we’re offering We take a structured, objective approach to salary-setting, which is based on marketing information, our compensation strategy, and your experience and capability assessed through our interview process. For a typical candidate who meets our requirements, we pay a base salary between £75,000-£85,000 Our Bonus Structure If you join Permutive as an Account Manager with a base salary of £80,000 and reach 100% quota attainment in a year, your OTE for that year will be around £96,000. The true earning potential is significantly higher as your potential to earn is uncapped, 100% quota attainment is the minimum expectation for our Account Managers. Permutive Benefits * In this together: As a full-time employee, you'll become a shareholder with stock options, sharing in our collective success. * Family Comes First: Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave to bond with their little ones. * Your Health, Our Priority: Private medical insurance through Bupa ensures you get fast access to quality care whenever you might need it. * Your Time, Your Way: Flexible hours let you fit work around your life, whether it's hitting the gym, meditating, or handling family needs. * Upgraded Workspace: A £350 budget helps you create the perfect home office setup. * Recharge & Refocus: Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need. * Grow with Us: Ongoing training and development opportunities fuel your career aspirations. * Mental Health Matters: We prioritise your well-being with free access to Spill, our mental health partner. * Secure your future: Our pension plan with Penfold helps you secure your financial future (employer contributes 3%, employee contributes 5%). Work Your Way Permutive trusts you to manage your time and deliver results. Our hybrid model allows you to choose where you work best, whether in your own productive space or our London (Farringdon) or New York (Union Square) offices. That said, none of us work alone; we are part of a team.  To foster collaboration and connection, teams in these locations come together in person at least once a week and are encouraged to benefit from being in our offices to meet with teams more often. Commercial and customer-facing teams are encouraged to embrace in-person interactions to build lasting relationships with clients and colleagues.  Every Permutive employee gets together in person at the company’s Annual Kick Off for a week in February.  Each year’s event promises to be an exciting opportunity for us to come together, reconnect with colleagues, and align on our shared vision for the year ahead. Diversity, Equity & Inclusion At Permutive, we’re taking a thoughtful, intersectional, long-term approach to diversity, equity & inclusion. We care deeply about creating an inclusive work environment that allows everyone to flourish, and we are taking continual action to progress in that direction. We’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

Reonic

Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU! Please note that for this role, C2 Spanish proficiency is required. This is a full-time, hybrid position based in São Paulo with 3 days at the office. What you will do * Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities in the Mexican market * Leverage customer feedback to enhance our software, in close collaboration with our development team * Continuously improve customer experience and streamline processes * Identify and capitalize on upselling opportunities and seek out potential partnerships, staying ahead of industry developments * Strategically plan and implement projects that drive Reonic's growth and innovation What Makes You a Great Fit * Strong knowledge of software sales, preferably in fast-paced environments like startups or scale ups * Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers. * Technical background e.g. (industrial-) engineering. * Motivated to drive change in renewables and make a positive impact. * Based in Sao Paolo, with a strong understanding of the Mexican and LATAM markets. * Excellent communication and presentation abilities in Spanish and English. Why Join Us? * Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers. * Enjoy opportunities for personal and professional growth. * Embrace the freedom to innovate and make quick changes in a dynamic team. * Perks include gym membership, coffee, regular team events, MacBook and more. * Receive competitive pay. Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all.   About Reonic At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.

Fourvenues

FOURVENUES Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.  What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.  The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests. WHAT YOU'LL BE DOING Team Leadership * Lead, develop and grow the team. * Define objectives, OKRs and professional development plans according to role and seniority. Business Growth * Lead the account retention and expansion strategy, including upselling, multi-venue growth, premium feature adoption and sustainable YoY revenue growth. * Maintain our current 98% logo retention rate across Spain, LATAM and international markets. * Ensure the successful management of complex accounts, including corporate groups, high-tier clients and sensitive markets. Operational Excellence & Processes Take direct ownership of the standardisation and compliance of processes across Expansion, Customer Success and Customer Support, including: * Proper use of HubSpot (contextualisation, handovers and workflows). * Ensuring internal documentation and intranet information remain accurate and up to date. * Interdepartmental workflows and SLAs. * Designing a scalable and replicable management model for new markets. Cross-functional Collaboration Work closely with: * Customer Support Manager → Daily alignment and continuous process improvement. * Customer Experience Manager (B2C) → Holiday SLAs, reputation management and shared workflows. * Implementation Team → Coordination of POS, cashless, box office implementations and international deployments. * You will also collaborate closely with the Product team, sharing customer and market feedback from strategic accounts. Data, Analysis & KPIs Own and lead key metrics across the area, including: * YoY growth and revenue expansion by vertical and country. * Logo retention (Spain & international markets). * Churn and risk management. * Product adoption (core and premium features). * Operational workload per AM/KAM/CS and efficiency. * B2B NPS and CSAT, in collaboration with Support. YOUR PROFILE * Solid experience leading Account Management and/or Customer Success teams in B2B SaaS environments. * A hybrid profile combining strategy and operations, capable of moving quickly from analysis to execution. * Strong understanding of SaaS metrics such as YoY, churn, NRR, expansion, retention and product adoption. * Proven ability to build scalable processes, diagnose operational inefficiencies and implement best practices across teams. * Strong cross-functional coordination skills across Support, Product, Data and Implementation. * Advanced analytical capabilities, with experience interpreting KPIs, identifying patterns and making data-driven decisions. * Clear, constructive and adaptable communication skills across different audiences (clients, team and leadership). * High level of English and Spanish. Additional languages are a plus. * Previous experience in high-growth or international environments is highly valued, though not essential. WE VALUE * Experience in the nightlife industry or a related sector. * Experience working with all-in-one business management platforms. WHY US? * Salary based on candidate's skills and experience. * Annual bonuses for those who significantly contribute to Fourvenues' success. * A vision and team that will inspire you to excel and reach the next level in your career development. * Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training. * MacBook laptop and high-resolution monitors to maximize your potential. * Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect. * Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments. * Private health insurance to promote your peace of mind and well-being. * Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. * Extra vacation days for special occasions like birthdays, holidays, or unique events.