Fulfilment Executive

Nivoda

FULFILMENT EXECUTIVE – HONG KONG We are looking for an experienced QC & Logistics Associate to join our Hong Kong office. In this role, you will be responsible for managing all incoming and outgoing diamond and jewellery shipments, ensuring timely movement and maintaining the highest standards of quality control. The primary objective is to ensure diamonds and jewellery flow in and out of the Hong Kong office with minimal delays while ensuring every item meets Nivoda’s quality standards.   ABOUT NIVODA Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Amsterdam, Melbourne, Antwerp, and Dubai. We are a fast-growing B2B marketplace transforming how the global jewelry industry operates. Through our online platform, we connect buyers and sellers of jewelry and provide the most transparent, efficient, and cost-effective way to source and sell diamonds and jewelry. Nivoda’s growth has been exponential—over 250% in sales growth in the last 12 months, with our team expanding from 30 to 450+ employees globally. We are a team of big thinkers, problem solvers, and go-getters building the future of the jewelry supply chain.   WHAT YOU’LL DO * Hand-deliver diamonds to local customers when needed * Collect diamonds and jewellery from local suppliers, perform quality checks, and prepare items for shipment * Perform jewellery QC, including checking for manufacturing defects, confirming product specifications (weight, size, finish), and ensuring stones are securely set * Identify any discrepancies between products received and purchase order specifications (stone quality, metal type, craftsmanship, etc.) * Inspect jewellery for damage, scratches, loose stones, and overall finishing before dispatch * Create shipments using the Nivoda platform and send labels to suppliers to ensure timely dispatch * Receive consolidated shipments via Brinks, UPS, FedEx, etc. * Mark orders as received in the Nivoda system * Liaise with suppliers regarding shipments and forward invoices to the finance team * Assist customer support teams with shipping queries, order updates, and urgent delivery requests * Support smooth daily operations of the Hong Kong office * Handle general administrative tasks as needed * Follow up with carriers (Brinks, FedEx, UPS, etc.) regarding shipment delays * Process returned diamonds and jewellery from customers * Contribute to the continuous improvement of local office processes and workflows WHAT YOU’LL NEED * Minimum 2 years of diamond and/or jewellery quality control experience * Experience managing stock or inventory of high-value products * Strong understanding of jewellery craftsmanship standards, stone setting types, metal types, and common QC defects * Logistics experience or familiarity with Brinks, FedEx, UPS, and tracking systems (preferred) * Strong attention to detail * High levels of honesty, professionalism, and integrity WHAT YOU’LL GET * Opportunity to join a fast-growing global company * Exposure to international operations and best practices * Unlimited holiday * A dynamic, collaborative, and supportive work environment

Nivoda

ABOUT THE ROLE We are looking for an experienced logistics and operations professional to join our Mumbai team. You will play a key role in Nivoda's India fulfillment operations — managing inbound and outbound shipments, coordinating with suppliers, and ensuring our stock of diamonds and gemstones is handled with the highest standards of accuracy, security, and efficiency. ABOUT US Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry. We are bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. WHAT YOU'LL DO * Manage inbound and outbound shipments to and from India, including documentation, carrier coordination, and exception handling. * Coordinate with suppliers across Mumbai and Surat for timely drop-offs and collections. * Own end-to-end fulfilment for Nivoda Express — managing the full order lifecycle from QC to final dispatch & returns. * Take complete ownership of Nivoda's physical stock of diamonds and gemstones, including inventory audits and reconciliations. * Handle returns, damaged goods, and shipment exceptions with precision and proper documentation. * Generate monthly and quarterly operational reports covering shipment volumes, collection performance, and carrier KPIs. * Own the creation, maintenance, and continuous improvement of SOPs across the fulfilment function — ensuring processes are clear, current, and consistently followed. * Contribute to Business Requirements Documents (BRDs), identify operational gaps, and lead process improvement initiatives that raise the bar for efficiency and accuracy across the fulfilment team. BASIC QUALIFICATIONS * 3–4 years of experience in logistics, supply chain, or operations. * Strong data analysis skills with the ability to generate clear, structured reports. * Excellent command of Excel — pivot tables, VLOOKUPs, etc. * Strong written and verbal communication skills. * Ability to thrive in a fast-paced environment while prioritising high-value shipments and tasks with precision. * Exceptional attention to detail, ensuring every item is handled with care and exacting standards. * High level of professionalism, discretion, and integrity when managing valuable assets. * Alignment with Nivoda's company values, culture, and commitment to excellence. PREFERRED QUALIFICATIONS * Experience in the diamond, gemstone, or jewellery industry. * Familiarity with customs regulations, export/import documentation, or duty compliance. * Experience writing SOPs or BRDs in a cross-functional environment. * Exposure to BI or reporting tools (ThoughtSpot, Trevor, or similar). * Prior experience managing carrier relationships (FedEx, Brinks, or similar). * Familiarity with AI tools (e.g. Claude) to support reporting, documentation, and process improvement workflows.

Carwow

THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.  In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm an early backer of LinkedIn and Shopify, Bessemer Venture Partners, to accelerate our growth plans!  As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!  THE ROLE We are seeking a dynamic and driven Sales Executive to join our fantastic sales team. Our daily online auction can see over 1000 cars listed per day and as a Junior Sales Executive, you will play a crucial role as the primary point of contact for both sellers and buyers through negotiations of these vehicles. Ensuring vehicles are accurately positioned and matched with suitable dealers to secure the best price & hassle free sale for our sellers. While simultaneously providing our dealer partners with a convenient & efficient stock sourcing platform. Our sales team plays a critical role in driving sales conversion to deliver on our ambitious revenue targets every day. WHAT YOU’LL DO * Manage a daily lead pipeline of listed vehicles, working to convert sales & achieve daily, weekly & monthly revenue targets * Brokering negotiations between sellers & buyers, managing pricing expectations to achieve agreement between both parties * Manage and overcome sales objections, adhering to our sales frameworks * Upholding expected quality standards through all interactions & processes for both sellers & dealers- ensuring their experience with Carwow is positive to secure future, repeat business * Achieving daily KPI expectations in terms of call volumes, email & text contact cadences * Maintaining expected pipeline hygiene, updating all lead status & notes accordingly. Ensuring clear history of activity & smooth handover to our post-sales fulfilment teams * Utilise and build your industry knowledge to provide expert advice and guidance to customers, ensuring they receive the best possible price for their vehicles. * Engage in active communication with sellers and buyers through various channels, such as telephone, email, online support systems etc. * Collaborate with cross-functional team members in our pre-qualification & post-sales teams, to provide insights and feedback on specific customer situations & needs. WHAT YOU’LL NEED * Previous experience & record of achievement in a target driven role, with goals including revenue or volume of sales made * Experience managing high volume lead pipelines, managing this independently to ensure a consistent sales process & performance * Comfortable engaging with both consumers & business contact via phone, text & email. * Excellent teamwork skills, with the ability to collaborate effectively with colleagues and stakeholders at all levels. * Self-motivated and target-oriented mindset, with a strong desire to achieve individual and team objectives. * Exceptional written and verbal communication skills, enabling you to effectively engage with both buyers and sellers. * Genuine enthusiasm for the automotive industry and a passion for staying up-to-date with the latest trends and developments. * Proven ability to negotiate, with a knack for bringing two parties together in a mutual agreement * Flexibility to work weekends, with regular working hours from Monday to Friday. * Hybrid working available, with a minimum requirement of 3 days per week in the office. WHAT'S IN IT FOR YOU * Hybrid working  * Competitive salary to fund that dream holiday to Bali * Matched pension contributions for a peaceful retirement * Share options - when we thrive, so do you! * Vitality Private Healthcare, for peace of mind, plus eyecare vouchers * Life Assurance for (even more) peace of mind * Monthly coaching sessions with Spill - our mental wellbeing partner * Enhanced holiday package, plus Bank Holidays  * 28 days annual leave * 1 day for your wedding * 1 day off when you move house - because moving is hard enough without work! * For your third year anniversary, get 30 days of annual leave per year * For your tenth year anniversary, get 35 days of annual leave per year  * Option to buy 3 extra days of holiday per year   * Work from abroad for a month * Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * Bubble childcare support and discounted nanny fees for little ones * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/€550 home office allowance for that massage chair you’ve been talking about * Generous learning and development budget to help you master your craft * Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for * Refer a friend, get paid. Repeat for infinite money Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.