Danish-speaking Customer Service Agent - Malta

Customer Support Representative (Danish Speaking)

Storytel

Stories have the power to make the ordinary extraordinary. They help us think bigger, see beyond ourselves, and deepen our connection with others. As one of the world’s leading audiobook and e-book streaming platforms, Storytel brings unlimited listening to millions of users across 25 markets. We’re at the forefront of digital storytelling, driven by a vision to make the world a more empathetic and creative place. Ready for your next chapter? We’re looking for a Danish speaking Customer Support Representative to join our team in Customer Support at the Copenhagen Office! About the role We are looking for a Customer Support Representative with Danish language skills to assist our customers with incoming inquiries regarding our products and services. You’ll be a part of our Customer Support team, reporting to the Customer Support Manager. To be successful in this role, you should be an excellent communicator who’s able to earn our customers' trust. You will be in direct contact with the customers through email and social media. You also will be accountable for troubleshooting any problems and issues occurring to the customers regarding our products. * Responding to customer queries in a timely and accurate way, via our support channels and social media. * Identifying customer needs and helping customers use specific features * Analyzing and reporting product malfunctions * Monitoring customers’ reviews and answering them in a polite manner aiming to provide the information requested * Reaching the set KPI’s ABOUT THE TEAM You'll join a global support team of 15, working closely with both local and global colleagues. Your primary focus would be assisting our Danish customers but you’re also expected to assist our other global customers as well. Our support structure includes local agents in major markets, while smaller markets receive support in English or via translation tools. We foster a collaborative environment with regular team meetings, knowledge-sharing sessions, and opportunities for cross-functional collaboration. We work towards multiple KPIs, with customer satisfaction as our main focus. To ensure high customer satisfaction, we believe it’s important that we work closely with other departments, to enhance the customer experience. ABOUT YOU To enjoy this role, we think that you're a person with a positive attitude who takes great responsibility for your own decisions and at the same time has the ability to work closely with your team members and the rest of your colleagues at Storytel. * Experience in the customer support field or similar service role. * Excellent communication and problem-solving skills. * Patience when handling tough cases. * Excellent communication skills in Danish and English, both written and spoken. Swedish and/or any of the other nordic languages, would also be meritable. * Used and able to troubleshoot problems. JOIN A WORLD OF STORIES At Storytel, we’re a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic, and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with us. Does this sound like your next story? Simply fill out the application form and share your CV – no cover letter needed. Answer a few questions, and you’re all set. We want your application as soon as possible, as the role will be filled as soon as we find the right candidate.

Danish speaking - Customer Service (inc relocation to Malta)

Betsson

Er du løsningsorienteret og kan du tale med alle? Hvis du er, så er det dig, som vi leder efter til at blive en del af vores prisvindende kundeservice hold her på vores skønne kontorer på Malta! WOW’ET! Du vil blive en del af en succesfuld kundeservice, som arbejder mod, at nå vores mål er at skabe den bedste kundesoplevelse. Men ikke nok med det, så er der ingen grænse for dine muligeder for, at lære og udvilke dig indenfor Betsson! Vi ønsker, at du kan udføre følgende opgaver: * Hjælpe både danske og engelske-talende kunder via e-mail, chat og telefon. * Arbejde sammen med dit team for, at levere den bedste kundetilfredshed (samt opnå andre KPI’er). * Oversætte kampagne tekster og/eller spørgeskemaer til dansk. * Håndtere kundernes konti.   HVAD FÅR JEG UD AF DET? Her hos Betsson får du ikke blot chancen for, at arbejde på tværs af vores førende markeder men også med et hold bestående af fantastiske kundeservicemedarbejdere. Det er masser af muligheder for, at forbedre din egne evner, udvikle kendskab til Igaming branchen og blive en del af et multikulturelt, venligt arbejdsmiljø. Vi ønsker at vores medarbejdere personificere vores værdi om at være ”One Betsson” og nyde fordelene ved at blive en Betssonite! Hos Betsson Group arbejder vi med en hybrid Work From Home (WFH), som giver dig flexibilitet ved at arbejde 2 dage på kontoret og 3 dage hjemmefra. DU ER GOD TIL AT: * Kommunikere både skriftligt og mundligt på både dansk og engelsk. * Stærk Microsoft Office viden. * Multi-tasking og tidshåndtering.   EKSTRA AWESOME! * Tidligere kundeservice erfaring, dette kan være ansigt til ansigt, online eller via telefonopkald, eller iGaming erfaring.   HVAD TILBYDER VI? Ligesom en rutsjebane, kan livet hos Betsson være ultra hurtig med massere af sving, men altid SJOVT! Men hvad kan man ellers forvente fra et firma hvor, at 75 % er millennials og ialt 1700 kollegaer spredt over 7 kontorer med 900 kollegaer baseret fra vores maltesiske hovedkontor alene! Vi forstår, at det måske ikke er for sarte sjæle, men hvis du er en go-getter innovativ og adranaline junkie, som altid skubber til sine grænser og udfordre sig selv, så vil du passe perfekt ind. GODT AT VIDE: * Start dato: Hver anden uge starter et nyt træningshold. * Løn: Lønnen består af en grundløn og et bonus system. * Arbejdstimer: Som Kundeservicemedarbejder vil du arbejde i vagtskema med 6 dages arbejde efterfulgt af 3 dages fri. * Lokation: Malta, St Julians. * Genrøs relokationspakke vil blive tilbudt hvis du flytter hertil. WHAT WE OFFER? * 26 Vacation Days Per Year * Relocation (including flights, bonus and accommodation) * Hybrid Model * Health & Life Insurance & Company Doctor * €300 Wellness Allowance * €300 Working From Home Allowance * Yoga & Sports Activities * Lunch Provided Monday-Friday * Company Discounts * Company Events  * Great Atmosphere & Betsson Values     CHALLENGE ACCEPTED? BY SUBMITTING YOUR APPLICATION, YOU UNDERSTAND THAT YOUR PERSONAL DATA WILL BE PROCESSED AS SET OUT IN OUR PRIVACY POLICY

Danish speaking - Customer Service (inc relocation to Malta)

Betsson

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence. Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices. THE WOW  Get ready for an incredible opportunity that awaits you at Betsson Group! As a valued member of our team, you'll play a crucial role in our Customer Service department, working towards our shared goal of providing the best Customer Experience. But that's not all – at Betsson, we believe in limitless possibilities for growth and learning. Join us in embracing the future of work with our Hybrid Work From Home (WFH) model, offering you the freedom to work three days in our friendly office and two days from the comfort of your own home. To excel in this role, we're looking for individuals who can: * Provide exceptional customer support in both English and Danish, utilizing various communication channels such as emails, chats, and phone calls. * Deliver prompt and accurate resolutions to customer inquiries, always striving to go above and beyond to exceed their expectations. * Collaborate with our amazing team members to create a seamless and personalized customer experience that sets us apart. * Adhere to our company policies and procedures, including following guidelines for player safety, protection, and responsible gaming. WHAT'S IN IT FOR ME? When you join Betsson, you'll be part of a fast-paced, multicultural environment where growth is encouraged and valued. Expand your skills and knowledge within the thriving iGaming industry as you embrace the values of One Betsson. As a proud Betssonite, you'll also enjoy a range of exciting perks and benefits. YOU'RE GOOD AT: * Verbal and written communication in Danish and English * Strong Microsoft Office knowledge * Background in customer service, this can be face to face, online or via phone calls * Multi-tasking and time management  WHAT WE OFFER? We offer a variety of exciting benefits to our employees, including: 🥘Lunch provided between Monday to Friday on site 🧘‍♀️Wellbeing allowance per year 💲Work from home allowance 🏡Hybrid model 💻2 weeks of remote work (abroad) 📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave) 🎂Milestone birthday 🏥Private Health Insurance ♿Temporary Total Disability & Personal Accident Insurances 🛡️Life & Corporate Travel Insurance 💵Discounts with local companies in Malta 💰Optional Pension Plan ✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus) GOOD TO KNOW: * Salary: You'll receive a competitive base salary along with a bonus scheme. * Work hours: morning and afternoon shifts * Location: St Julians, Malta * Generous relocation package offered   CHALLENGE ACCEPTED? BY SUBMITTING YOUR APPLICATION, YOU UNDERSTAND THAT YOUR PERSONAL DATA WILL BE PROCESSED AS SET OUT IN OUR PRIVACY POLICY