Norwegian Customer Service Representative - Barcelona, Spain

Our client is currently expanding its team on the Spanish coast and are looking for someone who enjoys working closely with customers and creating positive experiences every day. 👉 If you’re a Norwegian speaker living in Fuengirola, this could be the perfect fit for you! 💼 About the role In this position, you’ll be working directly with customers across multiple channels such as phone, email, and chat. Your main focus will be to understand each individual’s situation, provide the right support, and ensure they have a smooth and positive experience. You will manage customer relationships, handle cases in internal systems, track and improve your performance, collaborate with teams, and help enhance the overall customer experience. 👤 Who we’re looking for We believe you: Speak and write Norwegian fluently, and have a good level of English Have some experience in customer-facing roles such as support or sales Have experience working in CRM or similar systems 🎁 What’s in it for you? Fixed monthly salary + performance-based bonus Local employment terms in Spain Structured onboarding and ongoing training A collaborative and social team environment Regular team activities and events A modern office just a short walk from the beach Start Date & Application: Start Date: ASAP Employment type: Full-time, permanent (with probation period) Location: Fuengirola, Spain Selections and interviews are ongoing! Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company—quickly and efficiently. Our primary focus lies in Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries. Although we are a relatively new player, we have already gained the trust of many of Sweden's largest companies and operate both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the obvious partner for companies looking to stay ahead in their recruitment efforts.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Lisbon, Portugal ABOUT THE ROLE In this role, you will contribute to Cloudflare's revenue generation engine by delivering pipeline at scale to the Sales counterparts. You will do this through a maniacal focus on people, process, and tools. The Business Development organization is anchored in a culture focused on the development & training of its employees, incubating talent across the company, teamwork, and celebrating success. With flawless execution, we believe the Business Development organization will be a competitive differentiator for Cloudflare. RESPONSIBILITIES This is a great opportunity to be a member of our high performing Sales team at a hyper-growth technology company. The Business Development Representative (BDR) will: * Be the first point of contact for customers that need help finding solutions * Develop your customer centric sales skills to deliver a stellar customer experience * Learn Cloudflare’s products and services in detail * Similar to other roles that Cloudflare, this role has a tenure requirement of 18-24 months before you may be eligible to apply for another role within the company. LANGUAGES REQUIRED: DANISH, NORWEGIAN OR SWEDISH This is a great opportunity to be an early member of a high performing sales team at a fast growing technology company. We are looking for ownership-oriented team members with excellent communication skills and technical curiosity. As the Business Development Representative (BDR), you will: * Create excellent customer experiences * Learn customer-centric sales skills * Become an expert in Cloudflare’s product * Team members have opportunities to move into roles across the organization, especially in mid-market sales, customer success, solutions engineering, and sales operations * Day in the Life of BDR at Cloudflare * Own and meet target quota related to number of qualified opportunities, response SLA, value of sales pipeline, and revenue * Develop new business opportunities from inbound and marketing-generated leads * Discover pain points and use case, map them to broad set of Cloudflare solutions and qualify for Enterprise sales opportunities * Work cross-functionally with stakeholders (account executives, marketing, sales operations, fellow BDRs) * Report, track, and manage sales activities and results using SFDC * Play an active role in the creation and iteration of team processes DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Examples of desirable skills, knowledge and experience * Self-motivated; entrepreneurial spirit * Ability to work as part of a team or independently * Analytical, organization and time management skills * Comfortable working in a fast-paced, dynamic environment * Strong interpersonal communication skills * Customer-oriented mindset with empathy and curiosity * Aptitude to learn technical concepts/terms * Ability to manage multiple tasks/projects simultaneously * Minimum 1 years of experience in BDR or in a similar capacity in technology industry is preferred, specifically in SaaS will be a plus * Experience in Outreach and Salesforce is a plus MISC. * Note: This is an open application.  COMPENSATION * For Portugal based hires: Estimated annual salary is between €38,000 - €53,000. * The final offer will be inclusive of time exemption (isenção de horário de trabalho), in alignment with the applicable law and collective bargaining agreements. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. EQUITY This role is eligible to participate in Cloudflare’s equity plan. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.