Data Analyst (TW Logistics)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   Position: Senior Automation Design Specialist   What will you do? CLS(TW) is seeking a Logistics Automation Specialist to help lead the successful implementation of our new Auto Sorter system project. The core of this role is to ensure a successful system launch, maximize operational efficiency, and secure long-term stability. Key responsibilities include applying "lessons learned" from existing equipment data to optimize the design of the new system. You will manage the end-to-end project lifecycle, from manufacturing to final stabilization, overseeing the schedule, budget, and risks while leading collaboration between internal and external teams. Post-launch, you will conduct real-time analysis of Key Performance Indicators (KPIs) like uptime and sorting accuracy to develop and execute data-driven improvement plans. This also involves working closely with on-site teams to enhance operational processes and strengthen their capabilities. Finally, you will establish a systematic, preventative maintenance program focused on proactive care rather than reactive repairs. This includes creating inspection schedules, managing spare parts, and developing Standard Operating Procedures (SOPs) for rapid issue resolution to minimize downtime. Ultimately, this position requires a leader with a strong blend of technical expertise, project management skills, and data-driven analytical capabilities.   KEY RESPONSIBILITIES: * Involve in the full lifecycle of the Auto Sorter system implementation, from design and manufacturing to launch and stabilization. * Apply data-driven insights from existing equipment to optimize new system design and performance. * Manage project scope, timeline, budget, and risk mitigation across internal and external stakeholders. * Monitor and analyze real-time KPIs such as uptime, throughput, and sorting accuracy to drive continuous improvement. * Collaborate with operations, engineering, and vendor teams to ensure seamless system integration and operational readiness. * Develop and execute preventive maintenance programs, including inspection schedules and spare parts management. * Create and maintain SOPs for troubleshooting and rapid issue resolution to minimize downtime. * Support on-site teams with training and process optimization to enhance operational capabilities. * Ensure compliance with safety and quality standards throughout system deployment and operation. * Champion innovation and automation to improve logistics efficiency and deliver customer WOW in Taiwan’s fast-paced e-commerce market. ---------------------------------------------------------------------------------------------------------------------------------- ESSENTIAL QUALIFICATIONS: * 5+ years of experience in automation engineering, logistics systems, or industrial project management. * Proven track record of leading large-scale automation or equipment deployment projects. * Strong analytical skills with experience in KPI monitoring and data-driven decision making. * Proficiency in project management tools and methodologies (e.g., Agile, PMP). * Familiarity with industrial automation systems, PLCs, sensors, and conveyor technologies. * Excellent communication and stakeholder management skills, including cross-functional collaboration. * Intermediate English proficiency  * Bachelor’s degree in Engineering, Industrial Technology, or related field. ---------------------------------------------------------------------------------------------------------------------------------- PREFERRED QUALIFICATIONS: * Experience in e-commerce logistics or fulfillment center automation. * Knowledge of Taiwan’s logistics infrastructure and regulatory environment. * Advanced degree (Master’s or PhD) in Engineering, Robotics, or related discipline. * Familiarity with data visualization tools (e.g., Tableau, Power BI) and SQL for operational analysis. * Experience working with international vendors and cross-border teams. * Lean Six Sigma or similar process improvement certification. * Ability to thrive in a fast-paced, ambiguous environment with a bias for action. * Passion for delivering operational excellence and customer-centric solutions.

Company Introduction   Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   Ω   Role Overview   Coupang Logistics Services is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. What You Will Do  • Scope and create project plans for strategic, tactical, cross-functional projects and programs • Develop processes and coordinate execution across teams • Drive project delivery and communicate status, risks and process/product changes to senior management • Lead cross-team coordination and manage multiple competing priorities simultaneously • Design, implement, and optimize strategic initiatives • Conduct data mining and analysis to support decision making • Challenge and influence stakeholders including organization leaders • Think strategically and execute methodically in a fast-paced environment • Use analytical and quantitative skills to develop business cases backed by hard data and metrics • Clearly communicate data insights to stakeholders    Basic Qualifications   • Bachelor's degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field • 10+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience • Demonstrated experience leading and owning cross-functional programs • Extensive experience owning the design, implementation, and optimization of initiatives • Experience with data mining and data analysis • Confidence operating in a highly ambiguous and iterative business space • High attention to detail including proven ability to manage multiple, competing priorities simultaneously • Willingness to challenge and influence other stakeholders, including the organization leaders • Ability to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired • Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases • Ability to clearly communicate data insights to others   Preferred Qualifications  • MBA and work experience in dedicated project management • Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen • Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access • Demonstrated experience communicating data insights to others, including use of data visualization tools Recruitment Process and Others   Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/